Complaints

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• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by **** the director and ***** and the receptionist and three other people that work there to my face that I would get paid $150 on November 5th 2025 It is November 6th 2025 and I still am owed $50. They systematically do not pay people when they're supposed to pay them and how much they're supposed to pay them. I'm worried that my money has been embezzled by **** the director.

  Business Response

  Date: 11/06/2024

  Hello,
  This individual is part of a clinical trial and will be paid according to the consent language attached. They were  seen in office on November 5th 2024, have already been paid for the $100 stipend and have been informed that the additional $50 will be paid once approved, as this requires approval that travel was not already paid for. We have already spoken with this person and explained the situation. All of our stipends are paid through a 3rd party and are tracked and audited.

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22520584
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 11/07/2024

  I reject this response because it's a totally new lie. No one ever said and I talked to several people over the phone and in person. No one ever said the $50 would be delayed. That is a total 100% lie so they've lied three times now. Actually the extra $50 is for time and travel. Which I use my time and I traveled and I took the vaccine so obviously I was in the study and they gave me stuff to take home and they had me do my diary. I did that all the same day and I was supposed to get paid the same day which I wasn't. You know when somebody's doing scientific research and they lie I wouldn't trust the results for anything they're testing. And the participants are the most important part of any pharmaceutical company or testing organization because without the participants you can't get the vaccine approved and then the company can't make any money. So we're the most important part of any pharmaceutical process. And we're treated with the least priority.if you're up front that we we arethe least priority is one thing but when you lie to someone continuously three different lies that had nothing to do with each other they were totally independent of each other there was not even one percent of one of the lie that matched the 1% of any of the other two lies. So you cannot believe anything that you're told from Oasis clinical trials. What I'm telling you is 100% true. So you should boycott Oasis clinical trials. But if you get into a trial anyway and they do not pay you what you're supposed to be paid when they told you would get paid then you should drop out. If they treated people with respect they would make more money cuz people would trust to go there in the first place and they wouldn't drop out. It's an obscene business model. It doesn't work in their favor anymore that it doesn't work in your favor. It's all counterintuitive to say the least. I would like to reiterate they never once stated that the $50 would be paid at a different time a later time than the original $100. And I was in the study on the same day actually and it's for time and travel the $50. None of their lies makes any sense. First I said it was a clerical error. Then they said they didn't have the money. Those two lies are so independent of each other it's hilarious. And then the better Business bureau response was something they came up with out of their imagination that was never discussed and doesn't even make sense because I was given the vaccine that day. No one said that ever not even close. That is not what **** the director said it's not what ***** said it's not with the receptionist said it's not what the three other people I asked said. Everybody goes by their first names because they all lie. They don't tell you what their job title is either. Shade shade shade. Things should be done with precision and efficiency and integrity when you're testing pharmaceuticals and that includes how you pay your participants. Because your reputation is really important or your study results will not be respected. Every aspect of this business is questionable.

  Business Response

  Date: 11/07/2024

  Hello,
  As stated yesterday, the $50 load just needed to be processed. The $50 was loaded to the subject's card on 06NOV2024, 1 day after the visit. Please let us know if you have any other questions or concerns.

  Customer Answer

  Date: 11/08/2024

  I didn't see my reply to Oasis reply so I'm writing another one. And no way shape or form did you inform me I wouldn't get the $50 for time and travel on the same day. That one makes sense anyway. I did drive myself there. And I was accepted into the study that's why I did procedures. Five different people said I would get paid $150 that day. There was no reason to not pay the whole thing that day anyway. I was approved that's why I did procedures. You should pay the time and travel for people that don't even get approved and don't even get a vaccine. If you explain this to me what you did not why would you pretend it was a clerical error the first day ***** I didn't get it in the second day I didn't get it you said it's because you didn't have any money. I wouldn't trust you to test bubblegum