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Business Profile

Clock Dealers

EZClocks LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clock Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received our clock and tripod on January 10, 2023, however, we are unable to assemble due to the fact that we did not receive the "fixed Metal Plate" mentioned in the assembly instructions to affix the large clock to the tripod. A thorough search of all packaging materials was conducted to no avail. We have reached out to vendor several times with no response to emails or voicemails. For your reference, our order was placed on 11/14/2022 and our transaction ID is **********. I am simply requesting that we be sent the missing part at fastest means possible to no additional cost of the buyer since we were technically never provided the product in full.

    Business Response

    Date: 03/27/2023

    Dear ***,

    Our new production of tripods has just arrived in our warehouse and we are now in a position to ship you a new unit. We did not have spare parts available for the piece that seemed to missing in your package and we will make sure that a whole new tripod is shipped to you with tracking supplied by tomorrow 3/28.

    We do apologize for any lack of communication and the delay experienced.

    Regards,

    EZCLOCKS, LLC

  • Initial Complaint

    Date:03/17/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our high school contacted BIG TIME CLOCKS (EZCLOCKS LLC) to purchase the LED clock #*** (Giant 12" numbers outdoor). We were quoted $899.00 for clock and $205.00 for shipping & handling. We were also told we needed to pay up front even though we completed a PO from our school. We did send a check for full payment on 2/9/23 and there has been no communication after that. I've been calling the listed number but it seems they out source their calls, I get only a message? I also emailed 4x in the last 2-weeks but again no response.

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a digital clock from big time clocks on 9/28/21. I spent $601.35. When it arrived to ********, **, the remote came broken to the point where I couldn't use certain functions. I immediately contacted support and they sent a 2nd clock that came right away. On 7/18/22, less than 1 year after I purchased the clock which is covered under a 1 year warranty, the clock started to malfunction. I provided pictures and sent it to ******************* to have the clock replaced. I have a training facility and it's very obvious that the clock wasn't working properly. **** connected me with ****** from EZClocks. I followed up twice about getting a new clock and on 7/29/22 a new clock was chipped out. On 8/17 we opened the package to find that again it came broken. I provided pictures of the damage. The clocks are poorly packaged. 2 out of 3 clocks that were shipped to us have been damaged. I reached out 8/23, 9/1 and called multiple times and can't get in contact with anyone while I have 2 broken clocks at my facility. I just want a response and a clock that isn't broken. Thanks so much

EZClocks LLC is NOT a BBB Accredited Business.

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