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Business Profile

Educational Research

Flow Research Collective LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting a formal complaint against Flow Research Collective for fraudulent behavior, and failure to provide the services I paid for in full.Summary of the Complaint:I paid $4,995 USD upfront for a 6-month program with Flow Research Collective (supporting invoice attached).Despite multiple attempts to resolve this issue directly, the company has failed to refund me or respond to formal correspondence.I was unlawfully removed from the program just six weeks in, after reporting a fraudulent charge of an additional $1593they withdrew from my account without authorization.I first reported this to Flow Research Collective who ignored all emails and kept the fraudulent funds.I then reported this charge to my bank, who reversed it, confirming that it was unauthorized.Immediately following this reversal, my access to the program was revokeddespite the program having 20 weeks remaining.This appears to be a retaliatory action, and I was given no explanation or recourse.I had already taken steps to resolve a prior issue amicably when the agreed-upon time slot for the program was removed, making it impossible to attend as scheduled from *********. I worked with their team to delay my start to November 2024, which they agreed to.Despite honoring that agreement, I was locked out of the program and ignored. Attempts to Resolve the Matter:After the unauthorized $1593 charge and reversal, I sent a formal legal notice to Flow Research Collective, requesting a refund for the undelivered portion of the program. I am therefore requesting that your office investigate Flow Research Collective for:Unlawful cancellation of services Failure to provide goods/services paid for Fraudulent, unauthorized charges Retaliatory account termination Non-responsiveness to formal communication Requested Outcome:I am seeking a partial refund of $3,841.54 USD, representing the remaining 20 weeks of the 6-month program that I was denied access to.

Flow Research Collective LLC is NOT a BBB Accredited Business.

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