Business Profile

Electric Companies

NV Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

This profile includes complaints for NV Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

119 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
06/10/2025 Called multiple times even prior Refund not issued I want my money back.Get it from ****** ******* if you have to as this is one of his companies who rips people off!
Business Response
Date: 06/23/2025
The account number listed in the complaint was taken out of Ms. *********** name is September of 2023, and the credit balance of $754.50 was refunded on September 26, 2023. There is no balance due on the account.
Initial Complaint
Date:06/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
dissatisfaction with the handling of a payment arrangement I entered through your NV Energy online portal back in December. I followed all instructions provided through the portal in good faith, but was misled and ultimately penalized unfairly.I was advised that a deposit may be required only if the payment arrangement was late four times. It was also clearly stated that the current billing amounts moving forward would still be required to be paid on time. I complied with both requirements:I made all payments for my regular monthly bills on time.I also made payments toward the payment arrangement, including several ahead of schedule.Despite this, I was notified that a deposit was placed on my account. Upon calling **********************, I was informed by a representative that although the payments were submitted on or before the scheduled dates, the system still considered them "late"and these were counted as the four late payments that triggered the deposit.The representative I spoke with even acknowledged this inconsistency and the misleading nature of how the system counts payment arrangement activity. However, no resolution was provided to remove the deposit, even though the requirements outlined online were met in good faith.I was offered a new payment arrangement, but only on the condition that my bill become past due. This would create the same circumstances that caused the erroneous deposit to be placed in the first place essentially trapping me in a recurring penalty cycle.I was also advised I must enroll in ******* to participate in some payment options, even though your system would not allow me to choose a draft date that aligns with when funds are available in my account. Immediate removal of the deposit placed on my account, as it was based on a flawed and misleading interpretation of "late" payments The ability to manage payment arrangements without mandatory enrollment in AutoPay, especially when no flexibility is given on draft dates.
Business Response
Date: 06/12/2025
As a one-time courtesy, NV Energy is able to waive Ms. Lee's $230.00 deposit. However, she should be advised that if she incurs another late fee within the next 12 months, her deposit will be reassessed, and this courtesy will not be extended again. We apologize for the confusion she experiences when utilizing our website.
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Power was disconnected during a *** issued Heat Advisory. Notice of 48 hour disconnect arrived after service disconnected. **** was a immediately paid. Power was restored and then cut again an hour later due to "equipment issues" Seek compensation for lost property due to lack of refrigeration.
Business Response
Date: 06/11/2025
************* 10-day termination notice was included with his monthly statement dated May 22, 2025, followed by a 48-hour termination notice mailed on May 31, 2025. Additionally, NV Energy sent a copy of both notices via email to the email address on file.

Per NAC ******* (7)(a), a "forecasted period of extreme temperature" is defined as a 24-hour period during which the ************************ predicts that at any point:

              -Within the northern Nevada service territory of ************** Power Company:
                             -95F or higher for electric customers subject to NAC *******
                             -105F or higher for electric customers not subject to NAC *******

Although the temperature did reach 95F on June 10, 2025, when ************* services were disconnected, he is not listed in NV Energys system as a customer subject to NAC ******* provisions, therefore his services were disconnected.
Mr. ******* has confirmed that he made the required payment, and his services were successfully restored at 4:59 PM on June 10, 2025. However, due to an active wildfire in the area, and in accordance with NV Energy's policies as well as a request from the local fire department, an emergency de-energization was conducted at 6:29 PM, temporarily affecting his service for 23 minutes.
As his service was previously disconnected due to non-payment and subsequently affected by emergency management procedures, NV Energy is not liable for any resulting losses. Claims for reimbursement related to lost food cannot be accepted or approved.
Customer Answer
Date: 06/12/2025

Complaint: 23452721

I am rejecting this response because:
See attached documentation from USPS. Power was cut before I was informed in writing 48 hours ahead of time. I'm a firefighter by trade, so since you claim power shut of due to fire kindly provide the Incident name, ****************************** Incident Number, identifier of Incident Commander.
Also provide what time the ** requested power shutoff to and request time to energize the lines. I'm going to say you are providing a false statement by saying all those conversations about an emergency power shutdown in reference to a wildfire occured in 23 minutes as you claim. I base that on 26 years of firefighting, IQCS# *******.
Sincerely,

*********** *******
Business Response
Date: 06/12/2025
Safety is NV Energy's top priority. During incidents like the ***** Fire, we focus on protecting both the first responders and our NV Energy crews, and de-energizing equipment near the fire allows everyone to work safely and efficiently. We understand that outages have a difficult impact on our customers and communities, and we appreciate everyone's patience as we work to protect the community from wildfire. This emergency de-energization prevented our lines from sparking secondary ignitions and protected the first responders on the ground. To learn more about our emergency de-energization strategy and other efforts that NV Energy makes to create a safer and stronger system, visit our website Power Safe NV | NV Energy.
As previously stated, NV Energy provided advance notification of ********************* disconnection due to non-payment, in accordance with *** ******* standards. However, once the notification is dispatched from NV Energy's facility, the delivery timeline is solely dependent on ***** and NV Energy has no control over the process.
Initial Complaint
Date:06/05/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 15, 2025 paid $52.43 for electric bill. Do my payments online.. Today received new billing,did not receive payment,billed me a late charge. I know made the payment, accidently paid it to the OLD acct number for this home , same address same house. Old acct number ending in 3048 new ending in 3046. Called NV Energy told the person I spoke to made pmt to wrong account number ending in 3048, same home...instead of acct number ending in 3046. told her it was for $52.43. During the phone call lasting over 30 minutes I repeated those numbers and amount paid probably 5 times, apparently people don't write these things down. Also verified MORE than once this is the same home. acct numbers were changed in December 2019 when I added my son to the account but it is the same address. She asked if I have the old account number, no. The supervisor told her to tell me they show a $59.40 pmt in May... which is on another account, which I pointed out in beginning of conversation I have two accounts. had already told her made payments to both accounts on same day in May...my online billing does not show the old acct number except the last 4 digits, the person I spoke to stated they do not show this payment made. stated I understand that but WHERE would a payment go that has incorrect acct number on it. how long will it take ********************** to figure this out? she didn't know her supervisor didn't know, since they didn't SHOW a payment.told her after ***** minutes I had a proof of payment I could send her from my bank, asked if I could email"yes". then stated I could NOT send a PDF because they cannot open those. Told her it's all I can send. spent a few minutes trying to figure out how else to send it. told her I can take a picture and text to her she said no, but oh I COULD send a pdf but...told her I can take a picture and text to her she said no, but oh I COULD send a pdf.,WHAT?has no idea if I will get the money back because the payment doesn't show up on my account
Business Response
Date: 06/09/2025
Because the payment made by Ms. ******* was made to an inactive account, a credit balance was created, prompting NV Energy to issue a refund check to the account's customer of record. However, ********************** was able to place a stop payment on the refund and successfully transfer the payment to Ms. ******** current active account. A voicemail message was left to inform her of this update.
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally report ongoing power instability at my residence, particularly on windy days. The power frequently flickers and sometimes shuts off completely. Despite multiple calls to NV Energy, no action has been taken to inspect the power lines.We have confirmed that the issue is not related to our breakers, and even after replacing the meter, it continues to display an error. This ongoing problem affects our households safety and daily activities, and we need a resolution as soon as possible.I request that a technician be dispatched to inspect the power lines in our area and address this issue.
Business Response
Date: 03/17/2025
******************** experience 4 outages at his address in the last 12 months.The shortest outage lasted for 4 minutes and the longest for 5 hours and 12 minutes. The longest outage was due to scheduled maintenance and the other three were due to damaged overhead equipment and/or a damaged pole/wire.

Although NV Energy will exercise reasonable diligence to furnish a continuous and sufficient supply of electricity to its customers and to avoid any shortage of interruption of delivery thereof. It cannot, however,guarantee complete freedom from interruption. I have attached a copy of Rule 8,Continuity of Service for reference.
Initial Complaint
Date:02/27/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally file a complaint against NV Energy due to the insensitive and unprofessional treatment I recently experienced. I contacted their customer service department while hospitalized with cancer to request an extension on my bill. Despite explaining my medical situation, the representative I spoke with showed no empathy or willingness to assist me. Instead, they repeatedly focused solely on the payment without acknowledging or addressing my concerns.I understand the importance of paying bills, but I expected a basic level of compassion and understanding given my circumstances. The lack of empathy during such a vulnerable time was deeply upsetting and unprofessional. I am seeking a formal review of this incident and a more compassionate approach to customers dealing with medical hardships.I would appreciate your assistance in addressing this matter with NV Energy and ensuring no one else in a similar situation is treated this way.Thank you for your time and attention to this matter.
Business Response
Date: 02/27/2025
I spoke with Ms. ******* and advised that NV Energy's representatives are trained to sympathize with customers facing hardship and offered my sincerest apologies regarding her unsatisfactory experience. As a courtesy I offered to change her existing payment arrangement to adhere to her financial situation.
Business Response
Date: 02/27/2025
I spoke with Ms. ******* and advised that NV Energy's representatives are trained to sympathize with customers facing hardship and offered my sincerest apologies regarding her unsatisfactory experience. As a courtesy I offered to change her existing payment arrangement to adhere to her financial situation.
Business Response
Date: 02/27/2025
I spoke with Ms. ******* and advised that NV Energy's representatives are trained to sympathize with customers facing hardship and offered my sincerest apologies regarding her unsatisfactory experience. As a courtesy I offered to change her existing payment arrangement to adhere to her financial situation.
Initial Complaint
Date:02/19/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Morning, I just received a 25 point decrease to my credit score because NV Energy sent a bill that I had no idea was outstanding or that I was responsible for to collections without ever contacting me one time via phone, e-mail, or mail. This is unacceptable. I was a ********** tenant receiving financial assistance from the Energy Assistance Program. I want you to remove this bill from my credit report immediately since I do not owe you any money & paid my bill on time prior to moving out on 10/1/2024.
Business Response
Date: 02/19/2025
Mr. **** had services with NV Energy for the address located at ***************************** from October 21, 2022, through October 30, 2024,and was enrolled in Equal Payment. Equal Payment is not a discount, rather its a budgeting tool to help control costs while conserving energy. NV Energy looks at current energy prices and the customers ********************** use for the previous year to calculate the average annual bill and the average annual bill is then divided into 12 equal monthly payments.Because the monthly payment is determined by the average bill, customers may have billing periods when the monthly usage charges are higher than the amount they pay resulting in a variance in their Equal Payment. If Equal Payment is cancelled per the customer's request or the customer becomes inactive, any account balance becomes due and payable at the time. Because Mr. **** had a total account balance of $502.95 in his Equal Payment account when he requested to discontinue services,the balance became due and payable. After applying the deposit Mr. **** paid when he established services, his final bill charges due were $370.52. Mr. **** states he should not owe a balance because he received energy assistance;however, the last assistance payment he received was in August of 2024, and only left him with a small credit. Unfortunately, NV Energy is unable to forgive the debt since Mr. **** is responsible for the charges.
Customer Answer
Date: 02/19/2025
Complaint: 22961903

I am requesting an escalation to someone above the person whom provided this response. I will also be filing a complaint with the Nevada ************************* if this complaint isn't escalated and resolved to my satisfaction as soon as possible.
I am rejecting this response because the rebuttal provided here by the NV Energy was never explained, justified, proven, clarified, nor demonstrated to me whatsoever, so I am therefore not obligated to satisfy an outstanding balance that I had no knowledge of simply because NV Energy claims that I owe it.
Additionally, no one from NV Energy ever made any attempt whatsoever to call, e-mail, or mail me any correspondence whatsoever in this regard to discuss, explain, or resolve the matter and I have not lived at this address for 4 months. I cannot therefore be liable for this balance because it was suddenly sprung upon me without prior knowledge, consent, explanation, justification, or mediation, and so any collections attempts or reporting therein must be removed from all three credit bureaus immediately.

Sincerely,

**** ****
Business Response
Date: 02/19/2025
NV Energy discontinued ********** services as of October 30, 2024, as per his request on October 7, 2024. ********** final billing statement was emailed to the email address NV Energy has on file to ********************** on November 1, 2024, with a due date of November 20, 2024. Since ********** billing preferences were enrolled in paperless billing no paper statement was mailed. Due to the final bill not being paid as of the date due, ********** account was assigned to a third-party collection agency.
Initial Complaint
Date:02/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb 3, 2025 I lost power to my residence. I called NV Energy and they sent a tech out. I was told my transformer is out of date, out of code, and leaking. I was also told the cable running from their transformer to my meter is too small, and out of code. NV Energy assured me it would be replaced within 3 business days. Here it is Saturday after, and I have no power in the middle of winter. I have called multiple times to their customer service line, and emergency line. NV Energy today, told me its not and emergency, and they will not be sending a tech to my location to fix the transformer. I have asked how old the transformer is, I was told originally its very old and out of code, and NV Energy said they dont know. I then asked if the transformer had toxic oil in it they didnt know that answer either. I have livestock in the area, and the cities fresh water well is less than a mile away if it is toxic. Its also a fire hazard to have a leaking transformer, and NV law states a leaking transformer is to be replaced within 48 hours. Again, I have no power. I have had an electrician come test everything on my end and its not anything on my property causing issues.
Customer Answer
Date: 02/10/2025
NV Energy just called me to schedule a disconnect/reconnect for Feb 21st so my electrician can install a new panel on my pole. I was informed if I call NV Energy again, they will change me $275 every time I call regardless of why I'm calling.
Business Response
Date: 02/24/2025
According to NV Energy's records, Ms. ***** was advised that NV Energy charges the temporary disconnect/reconnect (***) fee anytime NV Energy has to visit the property whether the *** is completed or not. NV Energy does not assess a fee for calling.
Business Response
Date: 02/24/2025
The transformer and secondary wire were replaced by NV Energy on February 21, 2025.
Customer Answer
Date: 02/24/2025

Complaint: 22917553

I am rejecting this response because:
I was told on Feb 21st by the on site technician that the wiring from the transformer to my weather head was not replaced. The transformer is new. And I'm grateful for that. However, the wires still are size 1 copper, rated for 145amps, not size 2 cable. So to my understanding, the wiring is still undersized for the 200 amp service being provided to my property.

Sincerely,

******** *****
Business Response
Date: 02/24/2025
NV Energy's ************ Manager has confirmed that the transformer and secondary wire have been replaced.
Customer Answer
Date: 02/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:01/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes, so I had moved down from ****** to Nevada to stay with my in laws for a couple of months. I moved out in November of 2023, put power in my name out at their place. And Nv Energy is trying to say because I am associated with them and get mail there, that I am responsible for their over $5000 past due balance. Even though I should not have any kind of responsibility of that.
Business Response
Date: 01/24/2025
NV Energy utilizes a third-party identification tool called ******Nexis. Per ******Nexis, Mr. ******* has an association with the previous occupant of the home. Additionally, after a thorough investigation NV Energy has determined that the previous occupant is still residing in the home, therefore the unpaid balance has been transferred to Mr. ******** as transferring services into another persons name to avoid paying a debt is considered fraud against NV Energy.
Initial Complaint
Date:01/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear NV Energy Inc.,I am writing to express my concern regarding your policy of disqualifying households with solar panels from the Equal Pay program. This decision directly contradicts the impression you have given to the public about supporting solar energy *********** a company that advocates for solar panel programs, it is surprising and disappointing to learn that you exclude solar-powered households from Equal Pay, especially during a time of significant inflation. Families who have chosen to invest in renewable energyoften at your encouragementshould not be disqualified and discriminated when seeking manageable and predictable utility costs.I would like to request an explanation for this policy and a formal letter to why solar powered homes are disqualified. I want also to know how NV Energy plans to assist families with solar panels in paying their bills in a more affordable manner. Are there any alternative programs or solutions available for these households to achieve financial stability, similar to what Equal Pay provides?This situation raises concerns about transparency and fairness, and I urge you to address this issue openly and make the necessary corrections to your public messaging. Consumers deserve to be informed of the full implications of investing in solar energy before making such a significant commitment.I look forward to your response and hope for a resolution that supports all your customers, including those who have chosen sustainable energy solutions.Sincerely,*** Go
Business Response
Date: 01/15/2025
Equal Pay is not a discounted or reduced rate, rather NV Energy offers Equal Pay as a budgeting tool to its customers. As Ms. ** has stated, she is a net metering customer and is billed under the current rate schedule, NMR-405, Tier 4. Unfortunately, customers who participate in the net metering NMR-405 rate, are not eligible for Equal Pay at this time.

NMR-405 customers receive a monetary credit for any remaining exported energy after monthly netting of energy delivered by NV Energy and the energy received from the customers system. The credits can be applied to future energy consumption charges, and any remaining credits at the end of the year are carried over to future bills.

Because Equal Pay is not designed to calculate monthly excess energy credits, NMR-405 customers are excluded to avoid billing discrepancies.

For more information Ms. ** can visit ************************************************************************************************;

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

NV Energy is NOT a BBB Accredited Business.