We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Companies

NV Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

This profile includes complaints for NV Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

NV Energy has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 119 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was set up on ***** PAY in Sept 2022. I was informed the equal pay starts on my Oct due date. The agent who set up the equal pay stated I will pay $100 on my due date and later for a different reason when the supervisor called she stated you will pay $120.16. Not working at this time, I need the accurate amount. Not having money until 10/28/2022, I later paid $120.16.My account showed my bill was $100 and on the payment page it showed $120.16. I paid $120.16 to remain on equal pay and now I can see I paid $20.16 too much!!The phone system also stated the bill was paid on 10/29/2022 when I paid on 10/28/2022.I called NV Energy on 10/28/2022 and since they have a VERY LONG WAIT TIME.I DECIDED TO TRY AGAIN today 10/29/2022 I called at 10:40 AM and the automated system stated the wait time would be over 30 minutes and I could have someone call me. At 5:10 PM is when I received a call.The female agent had poor customer service. She didn't seem to like my questions, she had sarcastic comments and gave me incorrect information about my account and didn't answer my question.She volunteered things instead.I don't have to deal with her so I asked for a supervisor.She placed me on a 1 minute hold and came back trying to correct her poor service she gave.I am not dealing with her AT ALL!It wasn't her tone, it was her response and failure to listen to my question!I am filing this complaint because I didn't get what I waited over 7 hours for. The call back was over 7 hours later! IF I ASK FOR A SUPERVISOR, I WANT A SUPERVISOR!Being on the ***** PAYMENT PLAN, she stated that I wasn't made me also want a supervisor.I am very ticked off that my time was WASTED and I am still at the beginning simply because, I am not interested in SARCASM and I wasn't interested in being denied a supervisor, my questions ignored and incorrect information. It is shameful that I have to debate or argue with an agent to save myself some time. Now starting over in a new call!

      Business Response

      Date: 11/02/2022

      I phoned ****************** to discuss her concerns. She stated she is upset it took so long for NV Energy to respond, I apologized for the inconvenience and let her know the status of her account. At this point the call dropped, I phoned ****************** back and received her voicemail. I gave her my direct contact information. 

      Customer Answer

      Date: 11/02/2022

       
      Complaint: 18333290

      I am rejecting this response because:  She called talking about my account, preventing me from getting a word in when my complaint was due to poor customer service from her agent.

      So I said that... 

      She responded there's nothing she can do about that.

      The fact that the complaint was filed and valid, was an indication that the call should be pulled and coaching is needed since incorrect information about my account was given.

       

      I expressed how the wait time was over 5 hours for a call back.

      I also informed her that due to that agent giving me INCORRECT information about my account, I asked for a supervisor.

      She asked me if I ever spoke to the supervisor and my response was no. The agent preferred to ignore my request instead.

      So I ended up having to call again and this time I never received a call back. 

       

      And her response again was "there's nothing I can do about you not receiving a call back"!

      The fact that I have not received a call back should be an indication that help is needed.

      The automated system should call back.

       

      The  lady who called me responding to my BBB complaint did ABSOLUTELY nothing to resolve the issue and she did not fully share information about my account as she falsely indicated.

      I will need to call NV Energy for information about my account since she did not provide any.

      I will also put my complaint in about that agent and her with the next supervisor.


      Sincerely,

      *******************************

      Business Response

      Date: 11/03/2022

      ********************** contact information was forwarded to a contact center supervisor. The supervisor reached out to ****************** and discussed her concerns. She was given a $20.16 kindness credit since ****************** was quoted the incorrect amount for her EPP. A coaching opportunity has also been addressed with the customer service agent who originally assisted ******************* 

    • Initial Complaint

      Date:09/13/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar metering being way off on calculations, I have verified with many friends, family and neighbors that theyre experiencing the same issues with NV energy and their net metering system since July 2022 to current, all have had systems multiple years and just recently major differences in what nv enegery is showing production and what their system is showing production. I have requested a billing dispute, a meter swap or check and also requested to be connected with generation meter department. When the net meterting went to transfer me i just sat on hold for over 30 minutes to see about the correct meter they should have installed on my home. Along with in-accurate billing and data. I'm unsure what NV Energy has done differently recently but their module is clearly glitched and hoping they correct this asap with over 20+ people I know with the issue they are looking at a Class action if theyre charging solar user high amounts and not properly counting the production of the solar system the customers are utilizing.

      Business Response

      Date: 09/22/2022

      Business Response /* (1000, 5, 2022/09/15) */
      NV energy spoke with the customer on 9/13/22 and advised the customer the type of meter they have is not a generation meter so comparisons can not be made from what her solar is generating moment to moment. The bill is not going to match to what her inverter is showing because NV Energy only tracks what the customer returns to our grid. Customer was insistent there is an issue with the meter so a meter test has been ordered. Will follow up with the customer when results are received.


      Consumer Response /* (3000, 7, 2022/09/19) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Spoke with tech on site as I was lied to over the phone nv energy does not provide or install generation meter for years now. Your supervisor placed me on holdover 30 minutes for this department n the just hung up. Many customers showing same spikes from nv energy over the last two months of meter reads not lining up with their solar stating what's pushing the grid and nv energy by solid meter that shows produced minus user then pushed to the grid


      Business Response /* (4000, 9, 2022/09/21) */
      NV Energy phoned Ms. ****** to discuss her issue and go over the meter test results. The results of the meter test passed per NV Energy standards set by the Public Utilities Commission of NV. Ms. ****** stated she was busy and needed to call us back. The customer has yet to return the call. I have sent the meter test results via mail to the customers mailing address on file.

    • Initial Complaint

      Date:08/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NV Energy is a near monopolistic scam across the entirety of Northern Nevada. I am signed up for a flexpay program where my balance stays consistently at $180 no matter whether I pay $50 or $100. There's no customer support to answer questions either. They obviously don't care about their customers.

      Continual harassment about how my bill is past due, but despite paying over $200 in the course of two months, they still claim my balance is at around $180. Their customer service isn't there to explain or give help. They're owned by ********* ******** so they're used to controlling monopolies and providing no solutions. There's little to no resolution regarding why I have to continue paying exhorbitant charges on an apartment electrical bill.

      Business Response

      Date: 09/18/2022

      Business Response /* (1000, 5, 2022/08/29) */
      Phoned customer and left a message regarding his concerns. Left my direct contact information, will explain Flex Pay plan when I make contact.

    NV Energy is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.