Complaints

This profile includes complaints for NV Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

NV Energy has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  NV Energy

  6226 W Sahara Ave Las Vegas, NV 89146-3060

• 

  NV Energy

  PO Box 10100 Reno, NV 89520

• 

  NV Energy

  6100 Neil Rd Reno, NV 89511

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for a additional week to make a payment and let the agent know I am on a medical device that is plugged into the wall. He said to bad, I need to fill out a form takes 3 days also I have a infant at home and agent said you will be shut off tomorrow and refused to transfer me to a supervisor. Was very inconsiderate and rude called at 12 am- its over 100 in ***** and going to disconnect on someone with a medical device and baby

  Business Response

  Date: 05/28/2024

  Because the last three payments made on the account have resulted in returned payments by ********************** financial institution, she is no longer eligible for payment arrangements. Once the returned items are paid in full, her disconnect can be stopped and a payment arrangement can be granted. 

  ****************** claims there is an occupant in the home on emergency medical equipment, therefore, I have attached the application for NV Energy's Green ***** Program. Once the forms are completed and all required documents have been submitted, her account can be notated. 

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21766849
  
  I am rejecting this response because:

  Im really upset. One of your agents told me I could be taken to jail for back payments. Then totally disregard my health and newborn well being. Finally, when I spoke with a supervisor, he advised me to pay $480, which I did, and they said they would work with me. Now, theyre not accepting my calls.

  Sincerely,
  
  *****************************

  Business Response

  Date: 05/28/2024

  ********************** payment has been verified and her disconnection has been cancelled. 

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday May 13 I received and email. with a shut off notification for the past due amount of $224.68. I also received my bill for the month of $488.02 witch included the amount of the past due and the bill for the month due on May 15, 2024. I called and asked for 2 days so I could pay my bill in full on Wednesday May 15 and it would be taken out because I had auto pay. When I spoke to someone they said I had to pay the $224.68 because I was going to get my electricity shut off. I paid. My money was taken out within ******************************************************** that only the balance of $263.40 would be taken out on May 15. Today, on Tuesday May 14 the full amount of $488.02 was taken out. mind you 24 hours early. I paid the past due twice. They are saying that I cannot get my money back for 30 days. NV energy can pull money from my account within 15 minutes, but they will take 30 days to receive it back? this is not right. A large energy company in the US cannot and should not treat people like this.

  Business Response

  Date: 05/15/2024

  ********************** account was enrolled in auto pay as of April 11, 2024; therefore, she should not have received a termination notice in May, as the full account balance of $488.02 was scheduled to draft her account on May 15, 2024. Unfortunately, when she contacted NV Energy, she was given erroneous information when she was advised to pay the past due right away.

  NV Energy has refunded $226.23 back to ********************** original payment method, and coaching will be provided to the representative she spoke with. We apologize for the inconvenience.   

• Initial Complaint

  Date:05/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a $190 "deposit" fee that was tagged onto my small $83 bill..when i called NV energy to inquire about this I was told because I was late paying my bill so this "deposit " was put on. I'm not denying that I was late but I've only been maybe 2 or 3 days late paying the bill. Never any disconnects. If your going to charge a late fee it should be 10 20 maybe 30 dollars. Not almost 200. A $200 charge should be for a reactivation on the account, or something of that nature. And to disguise this crazy practice by calling it a "deposit" is also insane. My service is not new, I have great credit, and like I said never had any disconnects. Also I was told by customer service to avoid these "deposits " or to remove the current one they just charged me I need to provide them with access to my bank account for automatic drafts which is also not ok with **** feel like this practice should be looked at and changed. Especially since everytime I call NV energy for power outages or anything g else the response is slow and sometimes non existent.

  Business Response

  Date: 05/14/2024

  ******************** had a late charge assessed on her account May 30, 2023, January 2, 2024, January 31, 2024, and again on March 29, 2024. After the fourth late charge was assessed, a deposit was charged to secure the account. **********************'s billing statements provide a due date, with a grace ****** until the next meter read date. If the payment is received after the grace ******, a late charge is assessed. Additionally, the billing statement dated February 1, 2024, informed ******************** of the third late payment and the possibility of a deposit being assessed after a fourth late payment is received. 

  As a courtesy, I have waived ************************ $190 deposit; however, should she receive another late payment in the next 12 months, the deposit will be re-assessed as per NV Energy's credit and collections policies. 

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a homeowner attempting to have Solar Panels installed, contracted through G3 Solar. This should have been up and running 2 months ago, I have since moved out of this property, I am ******************** on PCS orders, and I am renting the property to a tenant as of April 30, 2024. Now, the panels are installed, Im waiting for the system to be up and running. NVEnergy continues to decline our service and requires documentation changes, first I had to contact my tenants, make them have a 3 way call with NVEnergy to add my name to the account. This time, its the account number is incorrect, they gave us the correct account number to input, they couldnt do it themselves or catch it the first time. These were to separate inquiries made two weeks apart upon each submission attempt from my solar panel team. I feel like NVEnergy keeps stringing this process out, Im deploying soon and I cant afford to deal this theyre nonsense.

  Business Response

  Date: 05/02/2024

  The net metering rule guidelines require a new net metering application to be submitted each time a new tenant moves in. The interconnection agreement is between *** and the *** customer (in this case, the tenant). Attached you will find Rule 15 which covers the rules surrounding net-metering. Additionally, the customer can contact the clean ********************** department at ****************************************************** or by calling toll free ************. 

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I share a home with my elderly grandmother & disabled mother. To be able to pay the energy bills, our household has received a low-income assistance program called NV Energy Assistance for years. On August of 2023, my mother submitted her annual application for this service under her name; in short, we were left waiting, unable to tend to the several hundred dollar increases that were a result of our sweltering *******, for 5 months. We had attempted to pay in the increments we could afford at the time by sending $20 here or $50 there. On January 16, 2024, our power was disconnected due to the inability to pay $1400 in full. After back-to-back calls throughout the day, we were able to get power reinstated under my grandmother's name by bringing her account out of bad debt. Only the day after a phone call to the ** governor's office did we see Energy Assistance credited to my mother's gas and energy accounts for $750 each. Payments for my grandmother's account have remained on time, yet due to a payment that had to be split in two ($40 during one pay cycle, the remaining $90 for the next), we received a 48hr disconnect notice in the mail. We called, & a manager said that my grandmother's account was "in danger of being disconnected" due to my mother's balance. We have been surveying her now defunct account since to find that NV Energy had sent the balance to collections on January 30, but only after the $750 was credited, bringing her balance to $1060. My mother's account was, and still is, zeroed out & cannot be paid. However, as of April 26, the balance is now over $1500, which NV Energy is demanding nearly $1300 of in full, having gone up from our previously scheduled $140 payment, which is now pushed back to the middle of June. NV Energy has transferred the balance of a debt they no longer own to my grandmother. The $1060 payment was sent to ************ ****** are still pursuing it from us. I will be documenting any & all retaliations from them very closely.

  Business Response

  Date: 05/01/2024

  **************** established services in her name to avoid paying a debt owed to NV Energy. NV Energy has credit policies in place to protect its rate payers from enduring the burden of unpaid balances being passed on;therefore, NV Energy requires any unpaid balance to be paid in full. Because NV Energy was advised that the occupant who incurred the debt was still occupying the residence, the debt was recalled from the collection agency and transferred to the account. ********************** offers several payment options such as payment arrangements, and the Equal Payment Program to assist in paying down the debt in installments. 

   

  Customer Answer

  Date: 05/02/2024

   
  Complaint: 21644744
  
  I am rejecting this response, because the information provided is false. An application for Energy Assistance, which our household depends on to keep up with the energy bills, was submitted in early August of last year. The debtor was left in the dark on the status of their application up until after the power was disconnected on January 16, 2024. She had tried calling several times prior to receive updates on the application, and every employee she had spoken to had told her it would take longer to process the application than the last, with the final amount provided being a 6-month wait time. The debtor has made efforts to ask for a payment plan in the past, and NV Energy has explicitly stated that they would not be willing to accept anything below a $1200 amount to continue service in her name. NV Energy has never once indicated that they would be open to offering a payment plan since, and the exact amount that they have tried to request from the debtor has changed several times between $1060the remaining amount after Energy Assistance had been credited $750 toward her account on January 30$1200, and $1400, respectively. Efforts had been made specifically to attempt to pay the balance in increments, typically by sending the previously noted amounts in my initial complaint, as exact amounts at any given time are an option that NV Energy provides through their payment portal. Over the phone, a representative of NV Energy had claimed those payments were returned, yet the debtor has not seen proof of those monies back, either. I would like to reiterate that this household is on fixed income, and consists of a disabled person and an elderly person. Furthermore, I would like to note that the elderly individual is severely asthmatic, and depends on treatments through a small machine that requires power to function. Any efforts made to disconnect power while the elderly's original monthly bills and deposit are still being paid off puts her health at risk.

  Customer Answer

  Date: 05/07/2024

  As an update to my rejection of the company's response, I received a call from a woman named ******** on behalf of NVEnergy on 4-30 at around the same time I had finished writing my response. I called her back a little later after checking my phone, and she picked up right away. I explained the extent of the situation to her, which she told me she is aware of, and had said only during this call that they could offer a payment plan for the debtor to pay off the balance. I asked her why she didn't offer a payment plan for the debtor prior to the extent of the buildup, and she did not offer a response, instead saying that they don't do payment plans for closed accounts, while I had been referring to when the account WAS still open. She said they could do a 3-month installment, which, given the balance and the expectation of both the current and future bills, would be $600 a month. With the upcoming summer, it would be entirely likely that the decrease would not be sharp. I told her I would call her back, as I had to speak to the rest of the household first, and she said that would be fine. We came to the conclusion rather quickly that $600 would not be reasonable, as between the household's limited income and the other various living expenses required, not everything that was necessary would be able to be paid off. This is in addition to the fact that even $400 regular bills were not affordable either, hence the need for Energy Assistance. Monday is when I tried calling ******** back, and it went to her voicemail. Today, I have tried again, and it went to voicemail. If anyone does read this, know that I have not made an effort to go silent on this representative or the company itself, but PLEASE NOTE that we do not agree to the 3-month plan offered, and that NVEnergy will have to devise a more stable payment plan that won't result in either severe physical or financial detriment. I will once again remind anyone reading that this household operates on fixed income, and that the actual account holder through NVEnergy is elderly, asthmatic, ********* my mistake in previous commentshas been diagnosed with COPD. 

  Business Response

  Date: 05/07/2024

  NV Energy contacted **************** to discuss her options for payment at which time **************** requested that NV Energy agree to having the conversation recorded. NV Energy does not give authority to have calls recorded, therefore **************** ended the conversation stating she would be reporting the contact as a failure to communicate. 

  **************** has two options for paying her balance in installments, she can enroll into a payment arrangement with 3 equal monthly payments for $524.74 each, or she can enroll in the Equal Payment Plan including her arrears into her monthly payments, which would put her payments at $303 per month. Should **************** decide to enroll for Equal Pay, it is strongly suggested that she read the full terms and conditions on NV Energy's website. Additionally, she can enroll in the program online or by contacting customer service at ************. 

  Customer Answer

  Date: 05/07/2024

  Shortly after my expanse on the information was provided, ******** called me from a personal phone number that I did not immediately recognize. After she had left a voicemail, I called her back. I explained to her that for our protection we would have to record the call, and if she did not consent, she would be free to hang up, and I would interpret this as refusal to communicate further. ******** explicitly said she did not consent to being recorded, and we mutually agreed to end the call there. Our reasons for selecting this avenue are due to a long list of nameless NVEnergy representatives and workers who have continually contradicted themselves on various claims, from the amounts owed by the debtor to when to expect Energy Assistance to kick in, to the validity of 48hr disconnect notices after forwarding increment payments based on what we could afford at the time. NVEnergy is a massive entity, the sole proprietor of electricity throughout the state of Nevada, and this is a single household; it would be easy for them to discredit us in a way that would have us fade into obscurity among the millions of people that have no other options but to comply. If we had been shown transparency and consistency from the start, even something as simple as "I cannot answer this question specifically, because I do not know the answer," we wholeheartedly believe this approach would not have been necessary. 

  Customer Answer

  Date: 05/07/2024

  The previous response given mentions that the monthly payments will be brought to $303 should the Equal Payment Plan be opted for. We all need to know in no uncertain terms what exactly this includes, as in, will these monthly payments be going toward the transferred balance of $1060 PAIRED WITH the monthly usage payments without it ($303 flat per month)? Or is there still the expectation that $303 a month is to be paid ON TOP OF the monthly usage payments ($303 + $140/$200 =)? In addition, is it known for certain that the account with the balance in question will undoubtedly qualify for the Equal Payment Plan to set up payments in this way? Clarification on both of these questions will be satisfactory, as well as informing us where on the site we can look to enroll in this plan. If the plan must be set up via speaking with a representative, please provide the best phone number to reach NVEnergy at.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All I need is a letter of credit so I can move to ************* ******* and get electricity and not pay a $460 deposit I have called Nevada Electric more than 10 times and they wont comply every time they tell me they will help me in some manner they will not They will not fax any letters as promised they will not tell me how to un encrypt anything they send me Im tired of calling they keep lying to me telling me theyre going to help me and it doesnt occur. They wont do their job.Im not able to move and get electricity in state because they wont comply This is total insanity. I have never dealt with this kind of problem in my life. I cannot believe they get so much revenue from the casinos and they will not help a resident Customer. Guess the residential customers dont have much value to them

  Business Response

  Date: 04/19/2024

  Due to miscommunication, **************** letter of credit was not mailed to her address on Viking Rd. until April 16, 2024; however, NV Energy faxed an additional letter of credit on April 18, 2024, to ************ as per her request. Furthermore, NV Energy has provided a $50 kindness credit to her account for the frustration this has caused. 

• Initial Complaint

  Date:04/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, I noticed on my Transunion account there was a collection from the company NVEnergy. Here is the following information I found on my credit report. Last Activity Apr 2, 2024 Original Creditor NVENERGY CC COLL SVC Reported: Apr 2, 2024 $214.00 Account details Account Number ******* Updated on Apr 2, 2024 Original Creditor NVENERGY ***************** CC COLL SVC ********************************* ************** My Legal rights states as follows...15 U.S.C 1681 section 602 A states I have the right to privacy.15 U.S.C 1681 Section 604 A Section 2: it also states a consumer reporting agency cannot furnish an account without my written instructions. 15 U.S.C 1681c (a) (5) Section states: no consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U. S. C. 1681s-2 ( A) (1) A person shall not furnish any information relating to a consumer to any consumer reporting agency. If the person knows or has reasonable cause to believe that the information is inaccurate. I want the company to remove this negative *****

  Business Response

  Date: 04/11/2024

  US Code 1681 is dependent upon fair and accurate credit reporting; therefore, if ****************** did not accrue the unpaid charges that were reported to the credit bureaus, she can contact NV Energy's fraud department at ************ and request to open a fraud claim. I have attached a fraud packet for reference. 

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with Nevada Energy and the increase in billing. For the last 3 years I have watched my energy bill increase to significant amounts while I have done everything to lower costs. For example last year I had a house full with my wife passing and all the machinery and people in and out I expected my power bill to run high and Since then I have watched my power bill increase almost exactly the same way as the previous year but I have no one but myself in this house no machines plugged in not even a third of the laundry you name it I figured my power should be down. Thats not the case I have kept track of my usage with both gas and energy since my wifes passing and the bill is not adding up it almost like NV Energy is billing me on an average of last years consumption averaging the two to bill me and Im not the only one please look into this matter . Myself along with more than a hundred individuals are on facing the same issue and cannot afford to pay extra for somthing that should be regulated im sending pictures of my most recient bill along with last years to show the discrepancy thank you for taking a look

  Business Response

  Date: 04/03/2024

  After reviewing Mr. ******** past usage, his current billing statement shows a 26% reduction in his gas usage, and his electric usage is similar with that of the previous year. While there is no way for NV Energy to determine how electricity is used in the residence, there are a few factors that could lead to higher consumptions like extreme changes in the weather or older,failing appliances. 

  NV Energy offers a variety of tools and resources to help our customers track and manage their energy usage. We always recommend using MyAccount to view up-to-date usage and cost information. There, customers can also access the online energy assessment, a free tool that provides usage information by appliance and compares the data to similar homes nearby. Of course, our customers service representatives and energy advisors are always available to assist with any questions or concerns, including scheduling a free in-home energy assessment for a more detailed look at the homes energy efficiency,including opportunities to save energy and money like installation of a free smart thermostat. ******************** can schedule an in-home energy assessment by calling ************.

  In addition, NV Energy provides energy assistance options for those struggling with high energy costs. For low-income customers, Low Income Home Energy Assistance (LIHEAP) is available at ***********, and Washoe County can aid through NV Energys SAFE funding. 

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21516008
  
  I am rejecting this response because while Nv Energy offers free programs and says your bill is decreasing from the previous year is their way of making you feel like your getting some type of deal but if you look at the meter and follow your usage it does not add up. If the weather changes hot or cold does not reflect the energy consumption of every consumer. Especially if youre trying to save and cut back. Nv energy does this to justify an increase that is outrageous. I am not alone in this dispute it is getting carried away and should be regulated so we actually pay for what we use
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/04/2024

  ********************** billing statements are calculated using actual reads from his meter each month, not estimates; therefore, his charges are based on his usage. As previously stated, his gas usage has decreased significantly, and his electric usage has also decreased. His current billing statement was $33 less than it was for the same cycle period in 2023. 

  Beginning April 1, 2024, NV Energy customers will notice a lower energy rate on your NV Energy bill. Natural gas prices, a fuel we use to produce some of the electricity you use, have declined, therefore we are able to pass along the savings to our customers through lower energy rates. Average customer bills in northern ********************** are projected to decrease 10 percent by the end of 2024. 

• Initial Complaint

  Date:03/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am out of work and out of money. I have Energy Assistance applications submitted approximately 1.5 months ago to both the ************ but it takes them 8-9 months to process them. I seem to have exhausted my Flex *********** Pay options. I can afford to pay perhaps $30-$50 per month until I'm employed again & I'm actively seeking employment. I also have an infant. Please don't shut off my power. My bill is $532 & I cannot afford to cover that.

  Business Response

  Date: 03/26/2024

  ************ is not currently scheduled for disconnection, and he is eligible to set up payment arrangements on his account. He can contact NV Energy's customer service 24 hours a day 7 days a week to set up arrangements at ************. 

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my account customer number ******* I have a credit balance of ******. I have requested that it be mailed in form of a check to my service address ******************************************************************. My last 4 of my license number is 2134. The problem is they told me it will take up to 30 days to get the refund.

  Business Response

  Date: 03/22/2024

  Because the credit on the account is the result of an overpayment with a check, NV Energy has a waiting period of 15 business days prior to the release of funds. Therefore, $436.61 is scheduled to be released on Monday March 25, 2024, and the remaining $251.50 will be released on April 8, 2024.  

  Customer Answer

  Date: 03/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************