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Business Profile

Electrical Contractors

Focus Electric, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Focus Electric is a subsidiary of Focus Plumbing and they did the installation for the ************************* in ************. I can't run an air fryer on any outlet that has 20+ amp fuses without it tripping the breaker. I have remove everything from the same breaker and it still can't handle at most 1500 *****. Lender being the builder they are won't honor their installation, and Focus Plumbing won't either. This is horrible work and they should not be allowed to install anything else.Feel free to check their ****** reviews from other people with new builds having problems as well.

    Business Response

    Date: 06/21/2024

    Morning, Sorry for the delay on responding, We did go out to a service call to *************************** residence and inspected the issue regarding the Tripping Circuit the Homeowner was advised that they are overloading the circuit and that the electrical is to code. Explained that there is a Arc Fault installed per code and every time the circuit gets overloaded the Arc Fault breaker will Trip. And there is nothing that we can do to avoid this from happening. But If the home owner what's us to return we can schedule another inspection and this time we can have the Manager & Lead Tech go out and re inspect this issue. 

    Business Response

    Date: 06/24/2024

    Morning, With an update I have attached the appt we made with H/O to return and inspect this issue we have also requested with ****** the builder for them to also be at this appt. So we can all get with H/O and see what can be resolved.

Focus Electric, LLC is NOT a BBB Accredited Business.

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