We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Granite Fabrication

New Stone Granite LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Granite Fabrication.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March *******! Mr ****** ******* was introduced to us the ******* by **************** and Kitchen who were performing some home remodeling and recommended ****** for fabricating our project.! Stating Mr ******* was a Fabricator their company frequently referred to customers! and initially everything appeared to be going well we thought we hired ****** as our fabricator verbally. 7/2/2024! Purchased material from one of his vendors Arizona Tile 7/18/2024 we did not hear from ****** for over 2 weeks after paying for Slabs(RED FLAG) finally heard from ****** requesting deposits to get project started of 50% down informed ****** everything needs to document because I loss a significant amount of money from the person that referred him to us stone and incomplete job he was well aware of this and presented like he was concerned and assured us that he would not do us the way that **************** were doing their customers. Met with ****** August 21 with him writing up what the job details. Victors installers started the project on September 4. ****** clearly knew the way, the stone was to be cut, Marble Slab was cut incorrectly notified ****** of ***** on September 4 Stone was installed incorrectly theres an ***** , and he needed to come evaluate ****** along with one of his colleagues, ******* came and assessed the ***** September 5 ****** stated he would correct it if not they would give money back that was September 5. We are now in December 10 and our project is still not done. ****** has alleged Arizona Tile to be at fault because they provided him with stones that were not book matched! but why would you cut slabs if they were incorrect doesnt make sense was my question to him. Hes given dates he was coming to correct ***** as finish the job! Casita countertop, bathroom but hes a NO SHOW..! stated he will give money back, which he has not done.! He alleged that I threaten him with a gun.! Not true.! He continue to schedule appointments. NO SHOW

    Customer Answer

    Date: 02/12/2025

    Good ******************

    The company did reach out to us and give back the money!  Thank You for helping us with this matter as it was Quite a journeyThank God for companies as yourself

    Sincerely ****** & **** Summers 

New Stone Granite LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.