We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Identity Theft Protection

Identity Intelligence Group, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 248 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Between Nov 27 and Dec 10th defrauded $34.99 with a fraudulent recurring charge. There was no legitimate contract to support this charge and I had to contact my credit card company to dispute the charge. I went to the vendor website, but it states that cancellation cannot be made on their website. It creates an obstacle by providing a phone number but the office has limited hours of operation.

    Business Response

    Date: 12/14/2022

    We have no record of this member calling in to cancel their account. We called this member on Dec. 12, 2022, and left a voicemail. We called them again on Dec. 13, 2022, and spoke with them over the phone. We addressed their request.

  • Initial Complaint

    Date:12/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used credit sage which is a credit disputing agency and they told me they needed to use a system to pull my credit that would cost $1. I gave the lady my credit card and she charged me one dollar. This was November 16,2022. On November 27, 2022 I saw a charge on my credit card statement for $19.99 from Identity I.Q, I called the company and asked them why I was charged for this amount. They informed me that I was on a trial and I did not cancel the subscription so I was charged and there is no refund. I told the worker that I was not aware that this was a subscription. She told me me she does not have proof and I will not be refunded because the seven days had past. I was not the person that even requested the credit so how am I being charged. I am requesting a full refund because my subscription was terminated and it was also signed up by a third party that I was not aware that this was a subscription.

    Business Response

    Date: 12/07/2022

    We spoke with this member over the phone on Dec. 5, 2022. We addressed their request.

  • Initial Complaint

    Date:12/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting charged for a account I wasn't aware I had with these people and I want to get the account closed and a refund. Thank you

    Business Response

    Date: 12/09/2022

    We have no record of this member calling in to cancel their account. We called this member on Dec. 6, 2022. and again on Dec. 9, 2022. They did not answer either call, and we left two voicemails. We addressed their request.

  • Initial Complaint

    Date:11/28/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was forced to sign up for this service when I was applying for a loan. I called within the time required to cancel and they hung up on me. I just want it cancelled before they charge my bank for a high amount of money.

    Business Response

    Date: 12/05/2022

    We called this member on Nov. 29, 2022, and again on Nov. 30, 2022. They did not answer either call. We left them two voicemails. We addressed their request.

    Customer Answer

    Date: 12/05/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have written and called IdentityIQ requesting that the billing stop. They continue to bill. Please help!

    Business Response

    Date: 11/30/2022

    We spoke with this member over the phone on Nov. 29, 2022. We addressed their request.

  • Initial Complaint

    Date:11/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I evidently was routed to IDENTITY IQ on 11/04/2022 while working on credit availability. I paid the $1.00 fto look at what they offered. I just realized today 11/17/2022 that they auto drafted $34.99 from my account. I called was able to talk to a real person, kind ofeverything was scripted of course. Successfully cancelled he said BUT I WOULD NOT BE REFUNDED MY MONEY $34.99. They provided no service and said it was in the agreement. I am certain they are making a significant amount of money from they way they wrote their agreement i am also certain that many people dont even know they are being STOLEN from. NO TRANSPARENCY AND NO RIGHT TO KEEP MY MONEY. With the only scripted response being basically too bad for you, sorry have to run to the bank. $34.99 a pop is A LOT OF STOLEN MONEY.

    Business Response

    Date: 11/21/2022

    We called this member on Nov. 18, 2022, and again on Nov. 21, 2022. They did not answer either call. The voicemail box was full, so we were unable to leave a message. We sent SMS notifications, and did not receive a response. We addressed their request.

  • Initial Complaint

    Date:11/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never had a account with them but I look on my bank app and see that I was charged 35 dollars to my account for services I never requested. I go online to try and contact them to find out what is going on and why this happened and I read that there are no refunds nor can I get someone on the phone to explain this?. And I called during business hours and they tell me that I'm calling after hours. So now I'm out money that I need and I'm afraid that this will continue to happen

    Business Response

    Date: 11/09/2022

    This member called us on Aug. 20, 2022, and they decided to keep their membership. We called them on Oct. 11, 2022 to follow up with them. They did not answer and we left a voicemail. They returned our call on Nov. 5, 2022, and they decided to remain active. We called this member on Nov. 7, 2022. and again on Nov. 8, 2022. They did not answer either call, and we left two voicemails. We addressed their request.

  • Initial Complaint

    Date:11/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I addressed a matter of concern as it relates to a charge I received to my **************** card ending in **** which the merchant failed to provide a refund as, promised. I have received a cancellation notice as a result of being lied to by the company cancelling an account I did not authorize by ******. Thank you.

    Business Response

    Date: 11/09/2022

    We assisted with this member's request on Nov. 4, 2022. It can take 2 business days for the bank to process the request. We called this member on Nov. 7, 2022. and again on Nov. 8, 2022. They did not answer either call, and we left two voicemails. We addressed their request.

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the 2nd complaint. I paid a one dollar fee for what was supposed to be a charge to check credit for a loan. I was billed a few days later for a monthly fee. I tried calling the number they show several time a day for three days but it cannot be called from here. I filed a complaint and heard from them that I need to call the same number I had been calling several times a day for 3 days. Thats all the information they gave me. I got back on your site and was able to find their address. I sent a letter to that address telling them that I did not want this product. Today I was charged again for a second monthly payment. I do not want their service.I do not want their service because I do not need it. I believe this is a scam. Otherwise they would have read my complaint and see that I cannot called them and they would have called me. I want my money returned to me. Thank you

    Business Response

    Date: 11/04/2022

    We have no record of this member calling us. We called this member and spoke with them over the phone on Nov. 1, 2022. We addressed their request.

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 12 I signed up for this after signing up I quickly realized it was the same thing I get through TurboTax so I cancelled they kept trying to charge my account until sept 20 when they were successful for ***** I quickly called again and cancelled and got confirmation and was told I would receive a refund and nothing has happened since I didnt use the services I dont think I should pay for something I didnt use. They also make it extremely difficult to contact them long wait time via phone and no way to contact them in email or in app to cancel I have since asked numerous times for my refund and got nothing

    Business Response

    Date: 11/04/2022

    We called this member on Nov. 1, 2022, and left a voicemail. We received a call back from them on Nov. 2, 2022. We spoke with them over the phone, and addressed their request.

    Customer Answer

    Date: 11/05/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Identity Intelligence Group, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.