Business Profile
Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Complaints
Customer Complaints Summary
- 248 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't know what this is and I was charged twice. I looked up terms and it said it was once a month and I was charged twice in 2 days
Business Response
Date: 09/07/2022
Business Response /* (1000, 5, 2022/08/24) */
This member messaged us through the BBB site on Aug. 22, 2022. We contacted them via email and asked that they call one of our customer support managers. We provided a phone number for them to call, and we received a call from them on Aug. 22, 2022. We called to follow-up with this member on Aug. 24. 2022, and we left a voicemail. We addressed their request.Initial Complaint
Date:08/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Enrolled as a "trial" and paid 35,90 in February of 2022 with understanding would not be charged until I let them know I wanted to continue enrollment. Continued to be charged monthly and attempted to cancel online and over phone. No success, Contacted my bank the first time and they denied the charge but because I continued to be charged stated they would not continue to deny stating I should cancel with the company, No success in reaching the company to cancel. Please help me cancel and get my money backBusiness Response
Date: 09/16/2022
Business Response /* (1000, 5, 2022/08/26) */
We called this member on Aug. 24, 2022, and Aug. 25, 2022. They did not answer either call, and we left them two voicemails. We addressed their request.Initial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for the 7 day free trial, i realized I didn't need this service so I canceled my subscription way before the trial ended. This company still went ahead and charged my credit card and customer service will not answer my phone calls. I want my money back!Business Response
Date: 09/16/2022
Business Response /* (1000, 5, 2022/08/26) */
This member called in on Aug. 18, 2022, and the call dropped as soon as we answered. We called the member back on Aug. 19, 2022, and left a voicemail asking them to call back if further assistance is needed. We didn't get a call back from them. We reached out to this member again on Aug. 24, and Aug. 25, 2022. They did not answer either of our calls, and we left them two voicemails. We addressed their request.Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed For credit glory in March 2022. They monitor my credit as I was looking to buy a house. Apparently identity IQ is tied in somehow with their company so they have been charging me $20 a month since March for basically nothing and credit glory has been billing me $100 a month so I have paid almost $600 since March for basically nothing and when I called to cancel they gave me the runaround so I logged in online to try and see if it would let me cancel my account and it told me my account was locked so I called identity IQ back and they stated it's because I tried to cancel so I asked if they could unlock my account so I can see what's going on and they said not until I pay them $179 and when I asked to speak with a manager they say none is available I can hardly hear them there's a lot of background noise and it all sounds like a scam and they've been taking $20 a month for me since March it's now August that's $120 I still can't cancel the account they won't let me speak to anybody therefore I had to literally change my bank account information I get a whole new bank account in order Them to stop charging me and I won't actually know if it stopped until next monthBusiness Response
Date: 09/18/2022
Business Response /* (1000, 5, 2022/08/18) */
Our system shows no record of this member calling in requesting assistance with their account. It appears they contacted Credit Glory instead of us. We called this member 3 times (Aug. 16, 2022, Aug. 17, 2022, and Aug. 18, 2022), and they didn't answer any of our calls. We left them 3 voicemails. We addressed their request.
Consumer Response /* (3000, 7, 2022/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had 4 separate phone calls I made to identity iq before I called credit glory on 8/15/XX XXXXXXXXXX is the number I called and when I got cut off a North Carolina number called me back and it was the same man then when we got disconnected again a South Carolina called me back regarding the issue I spoke with what sounded like the same man each time but I did not get his name as I could hardly hear him with all the background noise. and I cannot answer the phone because they call during my working hours which are Mon-fri 7am-6pm. They canceled my account but I'm still very Unsatisfied with the customer service and I still think it's a scam, How can I cancel my account without my permission but when I called to inquire about canceling they told me I owe them $179 makes no sense
Business Response /* (4000, 10, 2022/09/12) */
Again, we have no record of this member calling us. In the screenshots they attached, our phone number is incorrect, as there is an extra "7". We called this member again on Sept. 8, 2022, and Sept. 12, 2022. They did not answer our calls, and we left two voicemails. We encourage this member to contact the Customer Service Department manager on the direct line provided for further assistance.Initial Complaint
Date:08/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My credit card has been charged on June 6th for $1.00 then a recurring charges January 14th -august 14th for $39.90. I never signed up for this and I had no reason to. I've tried reaching out and never got anywhere. I would appreciate $319.20 refund ASAP.Business Response
Date: 09/15/2022
Business Response /* (1000, 5, 2022/08/18) */
We have no record of this member calling in to cancel their account. We spoke with the member over the phone on Aug. 16, 2022. We addressed their request.Initial Complaint
Date:08/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't know this company I have had no dealings as far as I know they have taken money out of the account that I have not authorized I don't know how they even got access to my account and I would like to be refunded my moneyBusiness Response
Date: 09/15/2022
Business Response /* (1000, 5, 2022/08/18) */
This member called us on Aug. 15, 2022, and successfully cancelled their account. We contacted this member on Aug. 16, 2022, and spoke with them over the phone. We have addressed their request.Initial Complaint
Date:08/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting charged for services I did not make. I have no idea how they got information on my new credit card to use in my husband's account. I went to the bank to cancel my old card to stop them from Charging it. I realized In June. How were they able to get my new card information? I have a stutter and requested an email to cancel this subscription, and they responded, "we cannot accept account instructions, including cancellations, via email. Any instruction you provided in your email has not been acted upon. You must contact customer service at XXX-XXX-XXXX to take action." How can a company not have an option for the hearing impaired? This is unacceptable, and they continue to do fraud on my account. They refused to cancel and charged me $26 monthly after I asked them to cancel. This service was a part of a credit repair I needed years ago, and they NEVER told me I couldn't cancel nor have a subscription. I'm very disappointed in how they conduct business. I want a refund for all the charges made since the start, and ALL Accounts closed immediatelyBusiness Response
Date: 09/15/2022
Business Response /* (1000, 5, 2022/08/24) */
We called this member on Aug. 11, 2022, and left a voicemail. We sent them a follow-up email on Aug. 23, 2022. We addressed their request.Initial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used identityIQ with a bad credit repair company who required me to sign up with identityIQ. Once I realized they were doing nothing to help me, I tried to log into my account and stop my membership to find out you cannot cancel online. You are required to call by phone, when I call the phone number the number does not work. This company should have a cancel online button and stop the shady business practices.Business Response
Date: 09/06/2022
Business Response /* (1000, 5, 2022/08/11) */
We contacted this member on Aug. 9, 2022. They did not answer our call, and we left a voicemail. We called them again on Aug. 10, 2022, and we spoke with them directly. We have addressed their request.Initial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I had been looking for a loan online and I found a loan but they needed to get a credit score and it would cost only a $1 and never be charged again. I needed a loan and thought okay $1 isn't bad. I made the account and paid which it says $1! Anyways I paid the $1 and when I tried to log back in to the account I had just made it said it doesn't exist! I tried many times! It kept saying my email didn't exist, I right away tried to get help but nothing And now I have charges on my bank account for $34.99 from this company! I have tried tried to get ahold of anyone at this company and it's worthless! I just want a refund, I just had surgery and I can't afford this charge that was made in my account. my acccouldn't help me! But... I really need help. Life is hard as it is and then get a charge that I never agreed to. I want all my money back and Stop charging and ripping people off!
Desired Outcome
Explanation of charges; Billing adjustment; Scam charges!
Identity Intelligence Group, LLC Response
08/01/2022
Transaction: *****************Business Response
Date: 09/02/2022
Business Response /* (1000, 5, 2022/08/04) */
We called this member on Aug. 3, 2022, and again on Aug. 4, 2022. They didn't answer either call, and we left them 2 voicemails. We addressed their request.Initial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not too long ago, with the idea in mind that I'd win a 500 grocery card online if I'd just was fill out a few surveys, download some games, and subscribe to a few 7 day trial subscriptions. Well, I did those things, amd one of the subscriptions was to Identityiq, and it was supposed to be free if I cancelled by the end of the 7 days, which I did...well they somehow got my account info to 2 of my accounts that I bank with, which I never had given them, and have taken almost 100 dollars out of one, and 60 something out of another. I never authorized and I've called and emailed them multiple times to try and cancel my subscription and get my money back and they have done nothing.Business Response
Date: 09/03/2022
Business Response /* (1000, 5, 2022/08/05) */
We have no record of this member calling in to cancel their membership. We called this member on Aug. 3, 2022, and again on Aug. 5, 2022. They did not answer either call. They do not have their voicemail set up, so we were unable to leave a message. We addressed their request.
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