Business Profile
Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Complaints
Customer Complaints Summary
- 248 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November, ************************************************************************************** doing so, I was falsely led to a for profit credit repair service who demanded a $1 payment to enlist their services. I naively obliged. Fast forward to July 10, 2024 and I receive a notification for a declined payment of $26 to Identityiq. I found a phone number for this company and they informed me that I had been enrolled in a 7-day, $1 per month promotional program with an increase to $26 per month thereafter. I instructed the representative to cancel the subscription immediately, requesting a refund for the previous 7+ months of payment that I never enrolled in. She responded with the terms and conditions were in the supplied email, and we do not offer refunds. To which I stated that I never entered into an agreement with them and that through all of my emails there was not a single one for me to have approved this transaction personally. I even checked my spam folder where I did find statements and multiple notification emails for changes to my credit, security breaches, etc. I requested a supervisor, to which she replied we do not provide refunds. I then demanded a supervisor, at which point she placed me on hold for approximately ten minutes and the line went dead. I called back at 5:15pm Mountain time, long before their 7:00 west coast closing time and got an automated closed, call back later message. All I want is my $182 back for the 7 months of payments that I never authorized, and an answer as to who signed me up for this with MY information and how Identityiq, an information protection/ insurance company let this happen and why they refused to help!
Business Response
Date: 07/25/2024
We spoke with this member over the phone on July 23, 2024. We addressed their request.Initial Complaint
Date:07/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So once again I have to file a complaint because Identity IQ is being very fraudulent with service. I called yesterday on July 2 to cancel the account. I activated a new account new account and received the cancellation for the previous account but why am I receiving another charge to my account! And I paid already for the new account yesterday. So once again they are trying to double charge me for multiple accounts when I only have 1 account that is supposed to be active now.Business Response
Date: 07/12/2024
We spoke with this member over the phone on July 8, 2024. We addressed their request.Initial Complaint
Date:06/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was getting a loan from another company. Without my knowledge, I somehow managed to get a membership into this company. I called them to cancel my membership. But they told me that they do not give refunds.Business Response
Date: 06/20/2024
We spoke with this member over the phone on June 20, 2024. We addressed their request.Initial Complaint
Date:06/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charged me for services and never did what they were paid to do. This is Theft of services! Not once in the 6+ months did they report my rent to the creditor le! Their excuse was my apt management! I got The link off of my apt resident portal!Business Response
Date: 07/15/2024
We called this member on June 28, 2024, July 1, 2024, and again on July 2, 2024. They did not answer either calls or emails on the same dates, again with no response. We confirmed that rental data is being reported to **********. We addressed their request.Initial Complaint
Date:06/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged May 30 in amount of ***** and on May23 1.00 for something I have no clue about don't even know what this place does. I want my money returned and what ever this is for .I don't want it. Thank you *****************.why do I have to consent to discloser of my personal information to get my money returned .that was taken with out my permission.I don't want what ever it is u are selling .with all the complaints about company who would want to.Business Response
Date: 06/07/2024
We called this member on June 05, 2024. They did not answer the call, and we sent two two text messages on June 05, 2024, and June 07, 2024, again with no response. We addressed their request.Initial Complaint
Date:06/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 14th I called NCB management ************ which was reporting on my credit, in an attempt to settle my balance I called the number above and they representative stated she was the dispute agent for NCB management I asked her 3 times to pull up my account to settle she said do your want to dispute or settle and disputing would be cheaper, I explained I had the money to settle and she said well i need your name and card number for 1.00 so she can start the settlement program. After a minute I asked again do you work for NCB management then said she worked for a 3rd party for disputes I immediately told her I didn't want apart of this and hung up. She never disclosed I was signing up for services and then they charged me over ****** for Identity IQ I reached out to identity IQ and she said I signed up via a 3rd party i explained that I was signed up under false pretenses the customer service rep and Supervisor were extremely rude and offered no support or assistance I want all money paid t o be refunded ***************** and badge # ****Business Response
Date: 06/07/2024
We spoke with this member over the phone on June 3, 2024. We also sent text messages on June 3, 2024, June 5, 2024, and June 7, 2024. We addressed their request.Customer Answer
Date: 06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:05/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My credit card was charged $1.00 on 5/7/24. I got an email from this company on 5/21/24 stating I didnt complete the identity authentication step. I have talked to 3 different people at this number stating I never signed up for this. They dont have my correct phone # but want my last 4 digits of my social security number, date of birth & address. None of these people will listen to me. They just talk over me. Would not give me there address to send a letter describing the service Ive received. The credit card they charged was reported as fraudulent earlier this month.Business Response
Date: 05/30/2024
We spoke with this member over the phone on May 29, 2024. We addressed their request.
Customer Answer
Date: 06/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:05/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since November, I have seen a $34.99 charge on my bank statement. Initially I was thinking it was from my credit union credit protection program which I applied for at an introductory rate. When meeting with a credit union representative to ask why the high jump in price from $5.00 to $34.99 the representative said that charge was not from them. I immediately called the 1800 number and spoke with ******** from MYSCORE IQ. In 10/2023 I was applying for a business loan and paid the $1.99 for the credit checking service. I called the exact same day and canceled the plan. When asking for a cancellation confirmation, The gentleman said no confirmation number was needed because its in there system. ******** said the notes in there system show I agreed to keep the service and would call back at a later date if I decided to cancel. That is a lie! I asked her if they recorded the conversations and she avoided the question & followed up with "we don't give refunds but let me see what I can do". She returned and said I was able to have $34.99 refunded. I informed her that was not enough as they have unlawfully removed $210.00 from my account. She said I can cancel and send you an e-mail. What this company did was unethical and they should have not charged for a canceled service. I would like a FULL refund for the money they stole out of my account. Thank you!Business Response
Date: 05/16/2024
We spoke with this member over the phone on May 16, 2024. We addressed their request.Customer Answer
Date: 05/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:05/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted MyScore IQ on ******** because it is reporting a Collections account and 4 hard inquires on Equifax that are fraudulent and not being reported directly from Equifax. I confirmed with Equifax and another 3rd party platform that these items are not being reported. After speaking with a supervisor at MyScore IQ by the name of *****, MyScore IQ has yet to remedy by removing these incorrect items. This is causing me to lose funding for my personal and business intentions. The account being fraudulently reported is a Medical Collections in the amount of $3,055.00 and no additional information is being offered by MyScore IQ. No collections company name, full account number or contact number. The 3 hard inquiries are:CAPITAL ONE BANK USAAll Banks11/14/2023Equifax CITIZENS BANKAll *************************************** USAAll *************************************** USAAll Banks05/10/2022Equifax I have not obtained an account or attempted to obtain an account with any of thee above. These items are not being reported by Equifax as of 05/09/2024 and they all need to be removed from MyScore IQ immediately.Business Response
Date: 05/24/2024
We spoke with this member over the phone on May 16, 2024. We addressed their request.Customer Answer
Date: 05/24/2024
Complaint: 21691024
I am rejecting this response because: I have not received communication. I have since contacted Identity Intelligence Group on the following dates;May 22, 2024 - I was informed by a representative that she would have a manager contact me immediately.
May 23, 2024 - I had not received a call back from said manager and was informed again that I would receive a call back from a manager.
I have not received a call back as of 5/24/2024 at 10:23pm and my concerns or request have not been addressed or remedied. There are now additional fraudulent accounts being reported by Identity Intelligence Group but not by Equifax, Experian or Transunion.
Sincerely,
*****************Business Response
Date: 05/31/2024
IDIQ does not report tradelines to any credit reporting agency and does not have the ability to (and never would) alter information on any credit report. The credit reports that we make accessible to our members are provided directly by one or more of the major credit bureaus. We have been working diligently to address the member's concerns and have explained to him that any inaccuracies must be addressed directly with Experian.Initial Complaint
Date:05/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took advantage of IDIQ's promotional offer when performing a credit check of my own. IDIQ's services was offered as a package promo with the credit score request for $1 dollar for a duration of days which I believe to be a year at the time, but am not positive, in which after the duration expires I would be charged a monthly fee. I immediately was looking to opt out of the monthly plan once it hit my subscriptions center on my cell phone, and computer settings. It never showed, I did notice an email giving me the option as well. I did want, or intend to purchase a monthly service from IDIQ. The total charge 8 months at $34.99 per month, of which I have received a partial refund from IDIQ. I want a full refund of ******. I want a full refund of the remaining ****** as I did not willfully intend, nor did I authorize the disputed charges.Business Response
Date: 05/02/2024
We spoke with this member over the phone on May 2, 2024. We addressed their request.
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