Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Complaints
Customer Complaints Summary
- 248 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An account was setup with my personal information (address, social security, DOB, etc) without my permission or knowledge. I didn't pay or create an account. I sent an email March 12th to their support team requesting that my account be permanently deleted per the delete act of the ***** As a California resident I have the right to request information be permanently deleted and did not receive confirmation that the formal submission had been sent to the proper teams.
Business Response
Date: 04/29/2024
We called this member on April 25, 2024, and again on April 26, 2024. They did not answer either call, and we left two voicemails. We also sent them an email, again with no response. We addressed their request.Initial Complaint
Date:04/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was looking for a place to rent from **********. It was a scam. They had me fill out a credit report from IdentityIQ. Gave my bank info (its been changed) and was charged $1 for a credit report. A couple days later 4/22/24 I noticed a pending payment for $36.99(~) from IdentityIQ for fraud protection. I never signed up for this. I found a number online and called them saying I never signed up for this and stop all of everything. I gave him more info to identify myself. Today I noticed the payment went through. My bank is aware of this and will investigate.Business Response
Date: 04/26/2024
We spoke with this member over the phone on April 24, 2024. We addressed their request.Customer Answer
Date: 04/30/2024
Complaint: 21615059
I am rejecting this response because:
First I was charged (unknowingly) $1 for a credit report. Yes, this means they used my bank info. Then, I noticed I was charged $36.99 for Fraud Protection. I did not sign up for this. I called Intelligent IQ and was forced to give lots of info again to cancel this. I was asked if I wanted several other options- no! The payment went through anyway. So I contacted BBB. A manager called me and said it was in section 5 or 6? that said I would be charged the $36.99. What? I never signed up for fraud protection or the $1 for credit report. This manager did not resolve anything! This is a shady company that I got caught up in with another shady/scammer rental place. My bank disputed the fee charged.
Sincerely,
***********************************Business Response
Date: 05/15/2024
We spoke to this member on April 25, 2024. We encourage this customer to reach out to the ************************ manager through the direct phone number left on their voicemail for further assistance.Initial Complaint
Date:04/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a service to help repair my credit. This is the second time this company not alone charged me without my knowledge but also put my accounts in the negative. I tried to contact them to handle my issue and their agents are so unprofessional they hung up!!Business Response
Date: 04/24/2024
We spoke with this member over the phone on April 24, 2024. We addressed their request.Initial Complaint
Date:04/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called in May of 2023. Was told I was canceling and I would have services to the end of the billing cycle. I have been charged ***** for almost a year now. I called in today an apparently its canceled now, but I have been charged for almost a year.Business Response
Date: 04/25/2024
We spoke with this member over the phone on April 25, 2024. We addressed their request.Initial Complaint
Date:04/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had call twice to cancel the service it should have been canceled the first time but they still took out of my account I called back a second time which was today and canceled again they literally would not let me hang up without listening to their speel of trying to sell me me more stuff actually lying to me about my ssn being let loose on the enternet kept telling me the canceling will end shortlyBusiness Response
Date: 04/19/2024
We called this member on April 14, 2024, and again on April 18, 2024. They did not answer either call, and we left two voicemails. We also sent them two text messages on the same dates, again with no response. We addressed their request.Customer Answer
Date: 04/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They contacted me and set things right
Sincerely,
*********************Initial Complaint
Date:04/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't know what the charges are nor did I agree to them.Business Response
Date: 04/15/2024
We called this member on April 10, 2024, and again on April 12, 2024. They did not answer either call, and we left a voicemail and we sent them an email. We addressed their request.Initial Complaint
Date:04/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been charged after Ive canceled $34.99 I want a refundBusiness Response
Date: 04/10/2024
We called this member on April 05, 2024, and again on April 10, 2024. They did not answer either call, and we left two voicemails. We also sent them two emails on the same dates, again with no response. We addressed their request.Customer Answer
Date: 04/10/2024
I chat with a representative this afternoon I said I canceled 2 months ago but therere only trying to give me me 1 month refund I want both of the months I was charged thxCustomer Answer
Date: 04/11/2024
Complaint: 21534661
I am rejecting this response because:I chat with a representative this afternoon I said I canceled 2 months ago but therere only trying to give me me 1 month refund I want both of the months I was charged thx
Sincerely,
*******************Business Response
Date: 04/12/2024
We called this member on April 05, 2024, April 10, 2024, and again on April 11, 2024. We also sent them an email on each date. We addressed their request. We encourage this customer to reach out to the ************************ manager through the direct phone number left on their voicemail for further assistance.Initial Complaint
Date:04/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting charged ***** even tho I canceled subscription and got charged again today I want my money backBusiness Response
Date: 04/10/2024
We called this member on April 05, 2024, and again on April 10, 2024. They did not answer either call, and we left two voicemails. We also sent them two emails on the same dates, again with no response. We addressed their request.Initial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charging my account did not subscribe want a refund a no more charges. I have had to change my debit card once already from thisBusiness Response
Date: 04/08/2024
We have no record of this member calling in to cancel their account. We called them on April 04, 2024, and again on April 05, 2024. They did not answer either call, and we left them two voicemails. We addressed their request.Initial Complaint
Date:03/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called to cancel my subscription, I was a day late and was billed. When I called them to cancel I was told that my services would end Immediately, even tho I had paid for another month. This seems like a very bad business practice and I would not recommend them.Customer Answer
Date: 03/22/2024
I got a call today from identityiq, and I am happy to say that they resolved the issue and the person who called was very nice and helpful l, and also helped me understand the situation more. I would be happy to recommend them.Business Response
Date: 03/22/2024
We called this member on March 21, 2024. They did not answer the call, and we left a voicemail. We spoke with this member over the phone on March 22, 2024. We addressed their request.Customer Answer
Date: 03/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I got a call today from identityiq, and I am happy to say that they resolved the issue and the person who called was very nice and helpful l, and also helped me understand the situation more. I would be happy to recommend them.
Sincerely,
***********************
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