Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Reviews
Customer Review Ratings
Average of 162 Customer Reviews
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Review fromElijah N
Date: 06/19/2025
1 starElijah N
Date: 06/19/2025
Despite having never even heard of these people before they some how got my card information and are charging me for a subscription I never once signed up for. What the actual hell!? I’ve never even gotten a email from these people ever. The fact that they have my card information and charged my card SEVERAL TIMES IN ONE DAY is crazy. Bad business and bad people. Never open when you need them to be.
Identity Intelligence Group, LLC
Date: 07/09/2025
Hello, our records indicate that our customer support team attempted to contact you via phone and text on both June 26 and June 27, 2025. Unfortunately, we did not receive any response to those outreach attempts.
As a gesture of goodwill and in the interest of resolving this matter, we issued two courtesy credits for the charges that occurred on June 18, 2025. Additionally, we have taken further steps to prevent any future charges by adding the card in question to our block list. If you have any further concerns or require additional assistance, we encourage you to contact our customer support team directly by calling (877) 875-4347. We are happy to provide any further clarification needed and work toward a resolution.
Review fromLaura M
Date: 04/02/2025
5 starsLaura M
Date: 04/02/2025
Shelby was an absolute pleasure to work with. She answered all of my questions beyond what my leasing office was able to accomplish. Our leasing office switched platforms and I wasn't sure if my rent was being reported.
She went above and beyond to inform me of multiple sister companies that also reported to the bureaus in different ways- depending upon my needs.
You have a dedicated and passionate employee and I hope you recognize her accordingly.Identity Intelligence Group, LLC
Date: 04/04/2025
Thank you for sharing your experience with our Customer Care Center, Laura! We're always happy to hear how amazing our team is!Review fromFred W
Date: 03/29/2025
5 starsFred W
Date: 03/29/2025
Wonderful service absolutely wonderful I’d take her to lunch if I knew where to find her.Identity Intelligence Group, LLC
Date: 03/31/2025
Thank you for sharing your experience with our Customer Care Center, Fred! We're always happy to assist.Review fromKimberly W.
Date: 02/24/2025
1 starKimberly W.
Date: 02/24/2025
States they are BBB accredited and are not. They do not cancel the plans as stated in recorded phone calls and will continue to charge.Identity Intelligence Group, LLC
Date: 07/09/2025
Hi Kimberly, IdentityIQ is proud to be a BBB-accredited business that currently holds an A+ rating.
According to our records, your account was cancelled as requested, and a refund was issued. If you have any additional questions or concerns regarding your account, we encourage you to contact our customer service team directly at (877) 875-4347, and we will be happy to assist you further.
Review fromTrey D
Date: 12/17/2024
1 starTerrible customer service. Have been trying to cancel the service for two months. Slick talking and poor customer service. "Jason" was the worst.Review fromAlyscia R
Date: 12/16/2024
1 starThis service is a money grab. I have been paying $35 per month for identity theft "protection" and credit score monitoring. They have not sent not one update inn over 6 months. They said my account needs to be authenticated. I went to do so and it is so difficult and lacks clarity. So I cannot authenticate and cannot cancel my membership. you can only cancel by calling them. Oh but you can add to your subscription no problem on line. This is all unethical and taking money away from people who are serious about building credit.
And then when you try to call and leave feedback about your experience, they do not care and do not take your complaints seriously. Shame!Review fromLk B
Date: 12/02/2024
5 starsLk B
Date: 12/02/2024
Was very helpful and resolved my issues in a quick mannerIdentity Intelligence Group, LLC
Date: 12/04/2024
Thank you for sharing your experience with our Customer Care Center, LK! We're always happy to hear how amazing our team is!Review fromEddie P
Date: 11/22/2024
5 starsEddie P
Date: 11/22/2024
Excellent and timely assistance. Assistant was very helpful and friendly.Identity Intelligence Group, LLC
Date: 11/26/2024
Thank you for sharing your experience with our Customer Care Center, Eddie! We're always happy to assist.Review fromAlbert A
Date: 11/21/2024
5 starsThe best customer service it was a pleasure and a great experienceReview fromDana P
Date: 11/15/2024
5 starsDana P
Date: 11/15/2024
Rep was personable and friendly. Enjoyed my conversation with her as well as her willingness to assist with patience.Identity Intelligence Group, LLC
Date: 11/18/2024
Thank you for sharing your experience with our Customer Care Center, Dana! We're always happy to hear how amazing our team is!
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