Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
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Customer Review Ratings
Average of 162 Customer Reviews
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Review fromEmma W
Date: 03/06/2023
5 starsEmma W
Date: 03/06/2023
I have been very pleased with my experiences with IDIQ. My alerts come instantly. Plus, each time I have called in, I have received excellent customer service. I highly recommend their products.
Identity Intelligence Group, LLC
Date: 03/10/2023
Thank you for your review, Emma! Our customer service team is always happy to assist. We appreciate you for choosing IdentityIQ services for your identity theft protection needs.Review fromManny R
Date: 03/06/2023
5 starsManny R
Date: 03/06/2023
Used them when I was working on my credit, and it was easy to use.Identity Intelligence Group, LLC
Date: 03/10/2023
Thank you for your review, Manny! We appreciate you taking the time to share your feedback with us.Review fromRon H
Date: 03/06/2023
5 starsRon H
Date: 03/06/2023
This is a life saver! I've had IdentityIQ for some time now and it's the only thing that's helped me keep my life together lol. They just released the utility reporting function and that was a game changer.Identity Intelligence Group, LLC
Date: 03/10/2023
Thank you for your review, Ron! We are happy to hear how valuable our service is to you. Thank you for sharing your feedback on our new utility reporting feature as well!Review fromJeremiah G
Date: 03/04/2023
1 starJeremiah G
Date: 03/04/2023
Started charging me out of the blue on a card I don't really use. So I just shut off my card. Now I see them trying to charge the shut-off card about once a week for the last 3 months. Kind of thought after 3 months they would stop. But I guess their business model is to never give up? I barely know what this company does but it appears I now have to call them and explain that they need to leave me alone!Identity Intelligence Group, LLC
Date: 03/08/2023
Thank you for your review. We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website. Please give us a call so we can assist.Review fromNicole W
Date: 03/03/2023
1 starNicole W
Date: 03/03/2023
I applied for a position on LinkedIn and the next day I received an email from someone named Rani *****, claiming to be a Senior Manager with the organization, but using a gmail email address. The email had my LinkedIn application embedded in the email, making it look very legitimate.. The person stated in order to move forward with my application I had to go to www.rocketcreditscores.com to pass a credit check. The link required me to pay $1 and it then took me to IdentityIQ to enter my information and obtain my credit scores. Feeling suspicious, I cancelled my subscription immediately and notified LinkedIn IT Security. I also called the organization they were allegedly representing and found they did not post the position nor do they even have that position available.
Is IdentityIQ affiliated with rocketcreditscores.com? After reading other reviews, I don't know if they are part of this scam also.Identity Intelligence Group, LLC
Date: 03/08/2023
Thank you for your review. We apologize for your experience. IdentityIQ services are not advertised or promoted on Craigslist, Indeed, Zillow or similar sites that are requesting credit information to verify employment or qualifying for a new rental agreement. If you are enrolling in IdentityIQ services because you were told to do so for verification of employment, rental agreement qualification or something similar, it is potentially a scam. We are aware of advertisers that are not legitimate and may be trying to obtain your credit information and identity for unlawful purposes. Please give us a call so we can investigate and assist.Review fromBranden
Date: 02/28/2023
1 starTerrible policies. Hands down the worst I have seen in a long time.
When canceling a subscription, they refuse to refund. That's ok but, they discontinue all of their monitoring services immediately when you cancel. So are not receiving services you paid for...absolutely ridiculous. Everything they said on the phone and every step I had to take to cancel my two subscriptions showed me that they are a business that thrives on making it difficult for their customers to cancel policies.
At this point it's a borderline scam. Another red flag is that all of these webpages and business fall under the Identity Intelligence Group, LLC.
IdentityIQ
MyScoreIQ
DataBreachIQ
ResidentLink
Credit & DebtReview fromAmanda J
Date: 02/27/2023
1 starAmanda J
Date: 02/27/2023
Tricked into $1 by 3rd party then canceled with identityiq from phone number on Bank Statements that charged $35 within 7days -UNAWARE ! Then they tell me canceled & wasn't came out yet again the 2nd month and THEY REFUSE TO REFUND-THEIR POLICY SHE SAYS IN GUIDELINES but try to actually sell more junk to me like kick you while your down... could careless about the customer byfar trained the employees good - both -but different reps AND they say they don't have supervisors when asked for one!!!! Insane monitoring tactics!Identity Intelligence Group, LLC
Date: 02/28/2023
Thank you for your review. We apologize for your experience. We offer a $1 trial that must be cancelled within the agreed upon time. If you called to cancel previously, we will have record of that call log. Please give us a call so we can make it right.Review fromLiam P
Date: 02/24/2023
1 starLiam P
Date: 02/24/2023
Pays for google advertising to appear before actual collection companies. Headache to cancel and will try every trick to keep you on their service which preys on ignoranceIdentity Intelligence Group, LLC
Date: 02/28/2023
Thank you for your review. We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website.Review fromChance H
Date: 02/23/2023
5 starsChance H
Date: 02/23/2023
Customer service was very helpful when I called in about an alert I received about identity theft. Five stars to them!Identity Intelligence Group, LLC
Date: 02/23/2023
Thank you for your review! We appreciate you for choosing IdentityIQ services for your identity theft protection and credit monitoring needs!Review fromEduardo M
Date: 02/19/2023
1 starEduardo M
Date: 02/19/2023
cancele la subscripcion y me siguen cobrando. Esta compañía e sudada por asiáticos para estafar downpayments en rentas tanto en Miami como Jacksonville
BBB Translation:
I canceled the subscription and they keep charging me. This company is sweated by Asians to scam rent downpayments in both Miami and Jacksonville
Identity Intelligence Group, LLC
Date: 02/21/2023
Thank you for your review. We apologize for your experience. If you called to cancel previously, we will have a record of that call. Our customer service team will reach out to assist.
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