Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
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Customer Review Ratings
Average of 162 Customer Reviews
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Review fromJoe B.
Date: 02/13/2023
5 starsJoe B.
Date: 02/13/2023
IdentityIQ is an excellent service. I get monthly credit scores from the three major bureaus and also get piece of mind knowing that I'll be alerted in real time if an account is opened in my name, which allows me to act on it if I suspect anything suspicious. Thankfully nothing suspicious has happened but I'm the type of person that finds it helpful having that piece of mind. In addition to these benefits, their platform is intuitive and easy to use. Thanks IdentityIQ!
Identity Intelligence Group, LLC
Date: 02/14/2023
Thank you for your review, Joe! We are happy to hear our real-time alerts help provide you with peace of mind!Review fromJillian P
Date: 02/13/2023
5 starsJillian P
Date: 02/13/2023
I have a good experience working with this company. It's nice to get alerts right away. I worked with other companys and I got alerted a day late.Identity Intelligence Group, LLC
Date: 02/14/2023
Thank you for your review, Jillian! We are happy to hear you are enjoying our real-time alerts.Review fromDavid H
Date: 02/03/2023
5 starsDavid H
Date: 02/03/2023
I have been very happy with IDIQ. Knowing that I get alerts for anything suspicious with my credit plus being able to see my credit score has been great. Definitely a great resource.Identity Intelligence Group, LLC
Date: 02/06/2023
Thank you for your review! We are happy to hear you are enjoying IdentityIQ services!Review fromKevin W
Date: 02/03/2023
5 starsKevin W
Date: 02/03/2023
This company is fabulous. I got an alert instantly when I was at the car dealership this weekend. It was crazy how fast the alert came when the salesman ran my credit… I decided to shop around more so that next Monday I called for help with using my dashboard to get a credit report and the customer service rep was amazing. She helped me through all the features of my account and answered all my questions. I highly recommend this company and their products.Identity Intelligence Group, LLC
Date: 02/06/2023
Thank you for your review, Kevin! We are happy to hear you are enjoying your real-time alerts with our service! Our customer service team is always happy to assist with your questions.Review fromChristian T
Date: 02/02/2023
1 starChristian T
Date: 02/02/2023
Scammers they have access to your new credit card even if you order a new one . Class action lawsuits they have stolen millions from consumer. Sydney they did me the sameIdentity Intelligence Group, LLC
Date: 02/06/2023
Thank you for your review. We apologize for your experience. Please give us a call so we can assist.Review fromCorrie P
Date: 02/01/2023
5 starsCorrie P
Date: 02/01/2023
1/31/2023
To whom it may concern.
On this date was the third attempt to open a Bank Account under my name in a matter of days. I was sitting working and receive an alert from Identity IQ of an unknown bank, which was not in my area. Identity IQ was able to provide the Banking industry on the alert. So, I decided to contact Identity IQ along with the Bank that received the inquiry. After being on the phone for over an hour, I was able to learn so much information in reference to identity fraud. I was given so many options from the Representative and I was able to contact the three Credit Bureaus on this matter. I was presented with several option to protect my identity where I enroll with all the preventive options for Identity theft, which was completed over the entire hour and half. What the representative has given me. He displayed exceptional skills on my behalf and shown great dedication toward my issues. Along with given me confidence with the process. His skills and knowledge he provided makes him a valuable contributor to his organization.Identity Intelligence Group, LLC
Date: 02/03/2023
Thank you for your review of IdentityIQ services! We're glad we can help provide more infomation on how identity theft can affect you and help protect your identity.Review fromSydney W
Date: 01/25/2023
1 starSydney W
Date: 01/25/2023
This is a SCAM company. I paid for a few months in a row. I wanted to cancel BUT you can't cancel online. You must call them to cancel which is a huge inconvenience so I just ordered a new debit card from my bank thinking it was finally over. 2 months in a row I received no charge and then all of the sudden this SCAM Company Fraudulently charged my account for 2 months. I don't know how this thieving company even got my new card number but they did. This time I made the call to cancel with them, at which time they read a script of "scare tactics" and tried to upsale me and then kept offering more and more plans. At this point I am supposed to receive a refund and I was told I am finally cancelled. I am NOT so sure of the cancellation because as I am typing this review I received an email notifying me of my FREE monthly monitoring, which I do NOT want. Stay away from this company of thieves, liars and scammers. Do NOT get caught in their web. I will be reporting this company to Attorney General and FTC. If you are doing the same... the name of their company is Corsair Capital... that's not certain... this too may be fraudulent.Identity Intelligence Group, LLC
Date: 01/26/2023
Thank you for your review. We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website. Please give us a call so we can make it right.Review fromJesse W
Date: 01/23/2023
1 starJesse W
Date: 01/23/2023
This company has the WORST cancellation dark pattern I've ever encountered. If you sign up for this expect it to be a complete headache to cancel your service. You CANNOT cancel online, forcing you to call in (which is extremely inconvenient for any person working non-traditional hours) and when you do call in they throw you through this awful salesman ringer loop for like ten minutes trying to get you to keep your service or downgrade to a slightly cheaper plan. Just get your credit reports free or choose a different website. This is horrible and not acceptable in 2023. It should be one big button that says "CANCEL" and you click on it and you cancel. If a rep responds to this and says you can cancel from your profile page that is UNTRUE for me at least, which is completely unnecessary as I pay with a credit card for an online service, it's literally just like Netflix but for some reason you have to call in. What's next? You want me to fax my social security number?Identity Intelligence Group, LLC
Date: 01/26/2023
Thank you for your review. We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website. Please give us a call so we can make it right.Review fromChristopher J
Date: 01/22/2023
1 starChristopher J
Date: 01/22/2023
This company fraudulently used my bank account to open an account that I didn’t authorize. They are scammers and should be removed from the BBB accreditation. There fb posts are filled with comments stating that they have ripped off multiple people.Identity Intelligence Group, LLC
Date: 01/23/2023
Thank you for your review. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We do work with third parties that offer our services, so you might have signed up through a third party. Please give us a call so we can make it right.Review fromTony G
Date: 01/19/2023
1 starTony G
Date: 01/19/2023
Identityiq will not answer the phone to cancel your subscription. I've tried for 3 months to cancel and still get charged each month! Complete fraudIdentity Intelligence Group, LLC
Date: 01/23/2023
Thank you for your review. If you called to cancel previously, we will have record of that call log. We have 100% U.S.-based customer service specialists available to assist you six days a week. Our hours are 7:00AM CST to 7:00PM CST Monday-Friday, and 8:30AM CST to 5:00PM CST on Saturday. Please give us a call so we can make it right.
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