Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Reviews
Customer Review Ratings
Average of 162 Customer Reviews
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Review fromFeliz G
Date: 11/14/2024
5 starsFeliz G
Date: 11/14/2024
Best customer care I’ve ever experienced! Very fast, very friendly, and very efficient!
Identity Intelligence Group, LLC
Date: 11/15/2024
Thank you for sharing your experience with our Customer Care Center, Feliz! We're always happy to assist.Review fromDana S
Date: 10/31/2024
5 starsDana S
Date: 10/31/2024
I unfortunately had to cancel my services for financial reasons, and Oliver was great!! Very courteous and professional. As soon as I can, I will reinstate this service. Excellent customer service!!Identity Intelligence Group, LLC
Date: 11/01/2024
Thank you for sharing your experience with our Customer Care Center, Dana! We're always happy to hear how amazing our team is!Review fromAdrian L
Date: 10/21/2024
5 starsAdrian L
Date: 10/21/2024
She was super excellent , super knowledgeable and kind , I’m hoping to get the same level of service as well thank youIdentity Intelligence Group, LLC
Date: 10/23/2024
Thank you for sharing your experience with our Customer Care Center, Adrian! We're always happy to assist.Review fromFrank T
Date: 10/01/2024
5 starsFrank T
Date: 10/01/2024
The agent (Linda H.) was professional and promptly resolved my issues. She stayed on the phone while I was resetting my account to ensure a smooth process and completion.Identity Intelligence Group, LLC
Date: 10/03/2024
Thank you for sharing your experience with our Customer Care Center, Frank! We're always happy to assist.Review fromMahaila B
Date: 09/19/2024
5 starsMahaila B
Date: 09/19/2024
Shelby was wonderful to talk to. She was pleasant, very helpful and knowledgeable. I ended up keeping my plan when I had intended to cancel because she informed me of the additional benefits outside of rent reporting.Identity Intelligence Group, LLC
Date: 09/20/2024
Thank you for sharing your experience with our Customer Care Center, Mahaila! We're always happy to assist.Review fromJosh C
Date: 09/18/2024
4 starsJosh C
Date: 09/18/2024
They’re fine. Pleasant on the phone after I cancelled the services. The operator was really nice, but I moved and did not need their services anymore.Identity Intelligence Group, LLC
Date: 09/19/2024
Thank you for sharing your experience with our Customer Care Center, Josh! We're always happy to assist.Review fromMelanie B
Date: 09/16/2024
1 starMelanie B
Date: 09/16/2024
I had an awful experience so beware. My card was used fraudulently to start this account..O called in and reported..They were unable to close account because I was not the account holder. I discovered who opened the account and the account was closed. The day after the account was closed my card was charged again. When I called to complain I was told I would receive a refund. 30 minutes later my card was charged again. I called back was told I had to wait for an investigation then would receive a call back in 1-2 business days. Good luck at trying to cancel this service. 4 different stories from 4 different people.Identity Intelligence Group, LLC
Date: 09/26/2024
Hello Melanie, To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. One of our Customer Care Center specialists spoke to you on Sept. 19, 2024, where you stated the account holder was someone you know who used your card without your knowledge and that you were satisfied with our assistance.Review fromNaomi F
Date: 09/10/2024
5 starsNaomi F
Date: 09/10/2024
She was very knowledgeable and helpful. She handled my issue the first time. She not only updated my payment method but she also helped me to get on your website.Identity Intelligence Group, LLC
Date: 09/12/2024
Thank you for sharing your experience with our Customer Care Center, Naomi! We're always happy to assist.Review fromJoAnne P
Date: 09/05/2024
4 starsJoAnne P
Date: 09/05/2024
Thanks for your help to resolve my issue with a payment. Customer service was excellent and very professionalIdentity Intelligence Group, LLC
Date: 09/12/2024
Thanks for sharing your experience with our Customer Care Center, Joanne! We're always happy to assist.Review fromHEATHER L
Date: 09/04/2024
4 starsHEATHER L
Date: 09/04/2024
This is a good service but I did not receive e-receipts for every charge. I have been paying $6.95 monthly for about 1 year since I have been at the address that this service was providing credit reports for. I initially signed up during my lease initiation. There should be a reminder to change address or verify yearly that you are still at the address on file.
The rep that I spoke with did help me cancel the service without any run around.Identity Intelligence Group, LLC
Date: 09/18/2024
Thank you for sharing your experience with our services, Heather. We're always happy to assist.
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