Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
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Customer Review Ratings
Average of 162 Customer Reviews
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Review fromKaran S
Date: 08/26/2024
5 starsKaran S
Date: 08/26/2024
Very helpful when I called to cancel my service. I used it for 1 year or so and it reported my rent effectively.
Identity Intelligence Group, LLC
Date: 08/29/2024
Thank you for sharing your experience with our Customer Care Center, Karan! We're glad to hear you enjoyed using our services.Review fromDebra G
Date: 08/22/2024
5 starsDebra G
Date: 08/22/2024
She immediately took care of my issue in a timely and professional manner.Identity Intelligence Group, LLC
Date: 08/23/2024
Debra, thank you for sharing your experience with Our Customer Care Center. We're always happy to assist.Review fromJoel M
Date: 08/15/2024
1 starJoel M
Date: 08/15/2024
It is complicated to cancel services. Will not give refunds. they don't protect you from anything. My identity was taken and used to file taxes fraudulently. They can't report on that. waste of time. waste of money. when you call to cancel they will filibuster and interrupt you into confusion and frustration and ask several questions about whether or not you would like to receive this alert or that alert. If you say yes to any of that, they will not cancel and proceed to charge you monthly. Garbage service. Garbage product. Save your money.Identity Intelligence Group, LLC
Date: 08/23/2024
Hello, Joel. We have a record of your call on Aug. 15, 2024, where you spoke to a customer care representative and agreed to speak with a fraud specialist. Our team also reached out to you on Aug. 21, 2024, and Aug. 22, 2024, via phone and voicemail, to
assist you with your request. Please contact our Customer Care Center at 877-875-4347 if you need further assistance.Review fromRosemary F
Date: 08/09/2024
1 starRosemary F
Date: 08/09/2024
Misleading & terrible, call to cancel but they don’t cancel your services. Very very greedy.Identity Intelligence Group, LLC
Date: 08/20/2024
Hello, Rosemary. We have a record of your call on July 2, 2024, where you spoke to a customer care representative and asked to keep your account active as well as asked for any available offers to share with your friends. We also have a record of your call on Aug. 8, 2024, and a supervisor’s return call to you on Aug. 8, 2024, and Aug. 9, 2024. Our team also reached out to you on Aug. 14, 2024, and Aug. 16, 2024, via phone and text as you did not have a voicemail set up. Please contact our Customer Care Center at 877-875-4347 if you need further assistance.Review fromSterling G
Date: 08/01/2024
5 starsSterling G
Date: 08/01/2024
Very helpful getting my issue resolved, in a timely manner.Identity Intelligence Group, LLC
Date: 08/08/2024
Thank you for sharing your experience, Sterling! We're happy to assist you.Review fromSterling G
Date: 08/01/2024
5 starsSterling G
Date: 08/01/2024
Very helpful getting my issue resolved, in a timely manner.Identity Intelligence Group, LLC
Date: 08/08/2024
Thank you for sharing your experience, Sterling! We're happy to assist you.Review fromAshley Y
Date: 07/23/2024
1 starAshley Y
Date: 07/23/2024
First of All, I never signed up for IdentityIQ. They confuse my email address with my husband's name. I have told them repeatedly neither one of us ever signed up for IdentityIQ and therefore, they should not have any of our personal information or even my email address. They repeatedly email me under my husbands name claiming I need to call them, but I feel that is unnecessary considering we never reached out to them first. I thought it was a scam at first, but after researching the company, it isn't a scam but they are certainly obtaining people's information through illegal manners and harassing us and refuse to remove our information from their database.Identity Intelligence Group, LLC
Date: 07/26/2024
To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus.
We do have third-party partners who offer our services. However, these partners are required to be transparent about our memberships. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. Our customer care phone number is 877-875-4347. Please call us, so that we can assist.Review fromDeborah B
Date: 07/19/2024
5 starsDeborah B
Date: 07/19/2024
She has a voice and tone that is so soothing. Very friendly and eager to help! Thank you for the world class service.Identity Intelligence Group, LLC
Date: 07/25/2024
Thank you for sharing your positive experience with our Customer Care Center, Deborah! We're happy to hear we were able to assist you.Review fromJUANITA C
Date: 07/15/2024
1 starTHIS COMPNAY WILL STEAL FROM YOU COMISSION $$$
We have been using IQ since 2020 they were the only credit monitoring company we work with then Smart credit...
Through out the years out commission have change ALOT!!! WHY & HOW ?? soooo....
IQ send a email for the client to re-enroll with a different LINK with cheaper rates.... the client is in OUR DATA BASE OF crm but we can not see commission on the client since the link they click was not OUR LINK beware of their marketing to re-enroll clients under their link and get the commissions that belong to us!!!!!!
WE SIGN UP SOME OF OUR CLIENTS SO WE "KNOW" WHAT THEY RECIEVE VIA EMAIL SO FROM MAKING OVER $1,000'S IN COMISSIONS WE ARE DOWN TO $300 AND WE STILL HAVE CLIENTS WE IMPORT OVER FROM IQ....
DO NOT PARNTER WITH THEM USE ANOTHER Credit monitoring COMPANY!!!!!!!!!
-TREELIFE FINANCIAL SOLUTION CORP.
6242 S KOLMAR AVE
CHICAGO, IL 60629
JUANITA CORNELLReview fromJenny O
Date: 07/12/2024
5 starsJenny O
Date: 07/12/2024
Very helpful and kind. Resolved my issue quickly and efficiently.Identity Intelligence Group, LLC
Date: 10/07/2024
Thank you for sharing your experience with our Customer Care Center, Jenny. We’re happy to hear we were able to assist you.
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