Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Reviews
Customer Review Ratings
Average of 162 Customer Reviews
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Review fromKathryn S
Date: 04/18/2024
5 starsKathryn S
Date: 04/18/2024
No wait time and the rep was very helpful and patient!
Identity Intelligence Group, LLC
Date: 04/26/2024
Thank you for sharing your experience with our Customer Care Center, Kathryn!Review fromA.C. B
Date: 04/02/2024
5 starsA.C. B
Date: 04/02/2024
Great customer service
Very efficient
Representatives speak clear English and understood my concernsIdentity Intelligence Group, LLC
Date: 04/22/2024
Thank you for your review A.C.! We’re glad to hear that you have had a great experience with our Customer Care Center.Review fromHozkar P
Date: 03/27/2024
5 starsHozkar P
Date: 03/27/2024
Excelente atencion, muy paciente y colaboradora a la hora de resolver un problema
BBB Translation:
Excellent service, very patient and cooperative when it comes to solving a problem
Identity Intelligence Group, LLC
Date: 03/28/2024
Thank you for your 5-star review, Hozkar!Review fromAbigail J
Date: 03/26/2024
5 starsAbigail J
Date: 03/26/2024
Javier was very helpful. Answered all my questions and was very professional.Identity Intelligence Group, LLC
Date: 03/28/2024
Thanks so much for taking the time to share your positive experience with Javier, Abigail!Review fromRafael V
Date: 03/07/2024
5 starsRafael V
Date: 03/07/2024
Maria was very helpful and helped solve my problem quick and efficiently. Thank you.Identity Intelligence Group, LLC
Date: 04/22/2024
Thank you for your review, Rafael! We are thrilled to hear about your experience with Maria!Review fromMichelle E.
Date: 03/07/2024
4 starsMichelle E.
Date: 03/07/2024
Thank you for your services I have enjoyed the security of knowing that I was protected financially. Also, GREAT customer service support.!Identity Intelligence Group, LLC
Date: 05/07/2024
Thank you for sharing your experience with our services, Michelle!Review fromJoseph N
Date: 03/04/2024
5 starsJoseph N
Date: 03/04/2024
Maria was great to work with. She completely understood what I needed and took care of it in no time in a very professional way. I was expecting a poor experience but Maria was the total opposite. I appreciate her. Thank you.Identity Intelligence Group, LLC
Date: 03/08/2024
Thank you for your review, Joseph! We are thrilled to hear about your experience with Maria!Review fromNatalie L
Date: 03/03/2024
1 starNatalie L
Date: 03/03/2024
I never signed up for this ridiculous service. A third party must have sold my information and they are charging me $36 a month with no ability to cancel this service I NEVER signed up for! Scam alert! I now have to change all my banking information.Identity Intelligence Group, LLC
Date: 03/08/2024
We apologize for your experience, Natalie. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We do work with third parties that offer our services, so you might have signed up through a third party. Our customer service phone number is 877-875-4347. Please give us a call so we can assist.Review fromSoledad A
Date: 03/01/2024
5 starsSoledad A
Date: 03/01/2024
Deana was very helpful, she also reminded me that I had identity theft and report to the three credit reports. I was very satisfied with her help.Identity Intelligence Group, LLC
Date: 05/07/2024
Thank you for sharing your experience with Deana, Soledad!Review fromSophia H
Date: 02/29/2024
1 starSophia H
Date: 02/29/2024
I dont know how they got my card information, i had no knowledge of this company yet they started a subscription in my name and changed me $19.99 and said I'll be charged every month? This is absolutely ridiculous. I better get my money back.Identity Intelligence Group, LLC
Date: 05/07/2024
We apologize for your experience, Sophia. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We do work with third parties that offer our services, so you might have signed up through a third party. Our customer care phone number is 877-875-4347. Please give us a call so we can assist.
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