Reviews

Review Details

• Review fromSusan A

  Date: 08/27/2024

  1 star

  Susan A

  Date: 08/27/2024

  Calling cell phone have never been on their website. Have no desire to have them call me. They are constantly changing call information I have had 6 calls in the last few hours. They deserve a minus 10
  They need to have their phones removed

  Accident Helpline

  Date: 05/07/2025

  Dear Susan,
  I’m truly sorry to hear about the repeated calls you’ve been receiving, and I completely understand how frustrating and disruptive this must be. I want to assure you that it is never our intention to cause any inconvenience.
  Accident Helpline follows strict protocols and does not reach out to individuals more than a couple of times per day. Additionally, if we do not hear back from someone within a week, we do not attempt to contact them further. If you are receiving more frequent calls, it may be a scam operation posing as us, which we are actively working to stop.
  If you could provide any phone numbers or details from the calls you've been receiving, it would greatly help us in our efforts to investigate and ensure that no one else is impacted by these fraudulent calls. Please reach out to me directly at [email protected], and I will do everything I can to resolve this for you.
  Again, I sincerely apologize for any inconvenience this has caused, and I appreciate your understanding as we work to stop these fraudulent operations.
  Sincerely,
  Katelyn

• Review fromDonna S

  Date: 08/08/2024

  1 star

  Donna S

  Date: 08/08/2024

  This company should not get any rating. They are harassing my parents every 10 minutes. They call from different numbers each time. I have repeatedly and politely ask them to stop. My parents are leaving their phone off the hook and that is very dangerous for elderly people. Would like this harassment to stopped.

  Accident Helpline

  Date: 05/07/2025

  Dear Donna,
  I’m so sorry to hear about the repeated calls your parents have been receiving, and I completely understand how frustrating and distressing this situation must be, especially for elderly family members. It’s deeply concerning to hear how this has affected them, and I want to assure you that we take this very seriously.
  At Accident Helpline, we follow strict guidelines and do not contact individuals more than a couple of times a day. If we do not hear back from someone within a week, we will not attempt to reach them again. If your parents are experiencing more frequent calls, it’s possible that these calls may be from a scam operation illegally using our name. We are actively working to track and stop these fraudulent groups.
  I completely understand the difficulty this may have caused, and I would like to help resolve this as quickly as possible. If you could share any phone numbers or details from the calls, it will assist us in investigating the issue further. Please feel free to reach out to me directly at [email protected], and I’ll ensure we do everything we can to resolve this.
  Again, I sincerely apologize for the distress this has caused your parents, and I appreciate you bringing this to our attention. We’ll work hard to get this resolved for you and your family.
  Sincerely,
  Katelyn

• Review fromAllison R

  Date: 07/11/2024

  1 star

  Allison R

  Date: 07/11/2024

  The worst company I have ever spoke to. I would give my arm to sue them for harassment at this point.

  Accident Helpline

  Date: 05/07/2025

  Dear Allison,
  I'm very sorry to hear about your experience and truly regret that you feel this way. We take concerns about harassment and negative interactions very seriously, as it is never our intention to make anyone feel uncomfortable or frustrated.
  Your feedback is important to us, and I would like the opportunity to look into what happened and address your concerns directly. Please feel free to reach out to me at [email protected] so we can discuss this further and work toward a resolution.
  Thank you for bringing this to our attention, and again, I apologize for the frustration this has caused you.
  Sincerely,
  Katelyn

• Review fromPatrick W

  Date: 12/14/2023

  1 star

  Patrick W

  Date: 12/14/2023

  I have not been in a wreck for 10 plus years these people keep calling me. I have asked to be put on the do not call list and all they do is hang up. Please get them to stop

  Accident Helpline

  Date: 05/07/2025

  Hello Patrick,
  This is Katelyn, Public Relations Assistant, at Accident Helpline. I looked up your name and in our system, and I can confirm that Accident Helpline has never reached out to you. Unfortunately, there is a scam operation that has been illegally using our name to contact people, and we are actively working to track them down and stop them.
  We are a legitimate organization that has been helping people in the Pacific Northwest recover from auto accidents for over 20 years, and it’s deeply frustrating to see scammers creating confusion like this. If you have any information that could help such as the phone numbers that called you, the names they used, or any other details please send them over. It would go a long way in helping us put a stop to these fraudulent calls. You can send them to our email: [email protected]
  Sorry you've had to deal with this, and I appreciate any help you can offer as we work to resolve it.
  Thank you,
  Katelyn

• Review fromKen S

  Date: 11/27/2023

  1 star

  Ken S

  Date: 11/27/2023

  I was involved in an auto accident that was 100% the other guy's fault. But apparently that's not bad enough; now I've got these guys trying to contact me (5 attempts already) out of the blue. My number is on national and state do-not-call lists, but that's insufficient to stop Accident Helpline.
  Their website, on the "CONTACT US" page, lists phone numbers, including the one used to contact me (repeatedly). Interestingly, it does not say anything about where they are located. Legit businesses give you at least a mailing address.

  Accident Helpline

  Date: 05/07/2025

  Dear Ken,
  Thank you for sharing your feedback. I want to sincerely apologize for the frustration caused by the repeated attempts to contact you that is never the experience we intend, and I completely understand how this added to an already stressful situation.
  To clarify, our outreach is aimed at offering support to individuals involved in accidents, especially when they may not be aware of their rights or options.
  Regarding your concern about our address, Accident Helpline is a fully virtual company serving individuals across the Pacific Northwest. As such, we do not operate from a physical office location, nor do we have a mailing address to supply. We understand this can raise questions, and we are working to make this information clearer on our website for full transparency.
  If you’d be willing, please reach out to us directly at [email protected] so we can confirm your number has been removed and address any remaining concerns. Your feedback helps us improve, and we hope to resolve this to your satisfaction.
  Sincerely,
  Katelyn