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Business Profile

Masquerade Costumes

Haven and Hartley

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Masquerade Costumes.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $59.26 for a Halloween costume for my daughter the beginning of October and the company said it would be about 2 weeks from the date purchased that I would receive it. I gave it 3 days after the date it was supposed to be here asking where is my order. Long story short I never received the costume for my daughter and with several attempts to contact the company there was never a response. So I never got the costume and still to this day in March *************************************************************************** a reply from the company.

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a costume via the website - received confirmation notice 10/19/2024 with order #****. October 22, 2024 received email that my order had shipped. Any items ordered before Oct 22, 2024 were supposed to arrive before Halloween. Item did not arrive and went a different route and intended on keeping the costume for a xmas present. On Nov 5, 2024 received an email from HavenandHartley requesting a review of the item. At this point attempted to reach out to them several times and every time the site was not found and email delivery failed. Currently have filed a dispute with my financial institution and will continue to make efforts to receive my money back until I have it .

  • Initial Complaint

    Date:11/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Halloween costume on Oct 19, 2024 for my child and never received it. The $64.99 purchase came out of my account the same day of purchase. I have emailed 2 separate emails for this business and have not heard a word back. If i click on my order confirmation through my email it wont load the website. Its like they went *** after Halloween.

  • Initial Complaint

    Date:10/31/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello! I purchased (order 2119) a Halloween costume for my daughter on 10/18. The website said guaranteed Halloween deliver for that costume from 10/21-10/24. I got a notice on 10/22 that my order was shipping but no tracking number. I emailed on 10/29 and no response. I emailed on 10/31 as well. The email comes back as undeliverable. Now today is Halloween and I dont have a costume for my daughter and am out $45. I would like my money refunded. The entire website is gone now as well. ***********************************

  • Initial Complaint

    Date:10/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Halloween costume for my daughter and paid $55 for it. Said it would be here before Halloween. Their website is now gone. I e mailed them and received an e mail stating that e mail address is undeliverable

  • Initial Complaint

    Date:10/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made and order for a costume , was charged , got email confirmation and never received package . Attempted to reach out and no replys

  • Initial Complaint

    Date:10/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from here. No response from their customer service. Website is no longer working.

  • Initial Complaint

    Date:10/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on the 15th of October for a costume for my daughter for Halloween, with the estimated delivery date of the 17th-21st of october. Have sent 6 emails since the 22nd. Absolutely no response. Turns out there are hundreds of customers who have also been scammed by this company in just this month. They have listed fake 5 star reviews on all sites selling Haven and Hartley costumes.

  • Initial Complaint

    Date:10/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a product that was never shipped. All attempts to contact have been futile.

  • Initial Complaint

    Date:10/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed these 2 orders because they advertised they would be delivered by a certain date. I paid 9.99 twice to have them in time. Not only have they not arrived and it is days past their delivery date but they have not even shipped yet. I have reached out to the company many of times with no response back

Haven and Hartley is NOT a BBB Accredited Business.

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