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Business Profile

Masquerade Costumes

Haven and Hartley

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Masquerade Costumes.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order #**** on October 6th. When ordered I was informed it would be shipped in 2 days. This business does not have a contact phone number only an email which indicates takes 2-3 days to respond. I sent an emailing inquiring about the ***** dollar kids Chucky costume on 10/17, 10/18 and 10/20 without a response at all. Their shipping information is through some SHOP app which again provides no updated information. I dont know how to contact them further to get a refund considering its been 18 days from the original purchase date and I needed it by 10/25 in which I ordered in an adequate amount of time. They processed and took my money and I did not receive the product nor a response from the company.

  • Initial Complaint

    Date:10/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Submitted order 10/8/24 *************** 10/13/24 & again on 10/16/24 after my package did not arrive Did not receive a response from the company or package

  • Initial Complaint

    Date:09/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother, ordered a Halloween costume from their website for my daughter. The order was placed on 8/31. On 9/12 I was notified that the package was delivered to my home address. I called *** immediately and was asked to verify my address. I gave them my home address and asked what address it was delivered to. I was advised that the address the merchant provided was not the same address I gave, even though that was the address I provided at checkout. I contacted the merchant 3x's by email with no response. I want my money refunded and this business listed as fraudulent.

    Customer Answer

    Date: 09/25/2024

    Hi,

    All I have is the *** shipment slip that states where the package originated.  Otherwise, I am unable to locate this company's address. I was advised by *** that the shipping address I gave them was not the address given to them by the Company!

    Customer Answer

    Date: 09/29/2024

    Good morning,

    My mother used Zip (pay by 4) to pay for the item. I attached their info. I also received an email yesterday with a coupon and the address is at the bottom on the 2nd page. Please let me know if you need anything else. 

    Thank you.

Haven and Hartley is NOT a BBB Accredited Business.

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