Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pulmonary Solutions LLC keeps sending invoice (the latest with threat to pursue collection agency!) on order I did fully return (attached is the documentation of the return back in August 2022). I called many times (5) the ****************** talking to their staff in ********* office (her name: *********). She told me the bill will be adjusted and even a refund of my initial payment (~$60). None of those promises resolved in correct adjustment of the invoice (must be $0, and a refund of ~$60). The even told me to ignore the bill and now the bill states they will pursue collection agency!I even can contact their billing department now. This matter prolongs for more than 3 months after many phone calls I made with them. ********* even verified the Return was done ( I even return 1 item more than the order!. All still are brand new!)My account with Pulmonary is: *****, the invoice # is : ******* (Total $149.75 with $15 late fee)Thanks for your help,*********************

  Business Response

  Date: 12/14/2022

  Hello, 

  Pulmonary Solutions would like to apologize for the late response in regards with Ms. ******* complaint. Upon checking her account, Patient ordered supplies from ** last 06/02/2022 and was processed and shipped. Insurance processed the claim and applied towards her deductible, However, ************** stated insurance should cover her medical supplies 100% but since Pulmonary Solutions received an explanation of benefits from her insurance showing all supplies was applied towards her deductible, patient should be responsible for the amount applied by her insurance. Patient did not want to pay for supplies and decided to return the supplies. Supplies were received at **************** Office last 08/24/22 and billing was cleared on the same date. ************** called us last 11/11/2022 asking for the status of her returned supplies since she is getting billing calls, we are not sure what bills she was referring since her account has zero balance and she was asking about the supplies returned, however, it was returned already last 08/24/2022 and the billing was cleared as I mentioned early. There's no open invoices for patient until now. Please let us know if you have any questions or concerns. 

   

  Thank you, 

   

  Sincerely, 

   

  April *******

  Admin Manager

  Customer Answer

  Date: 12/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I want to thank you Better Business Bureau for making this company states clearly that my account is clear now.   They seems to claims that my account was clear but I keep receiving the bill as attachment.  If I receive it again,  I will contact you to re-open the case.

  Sincerely,
  
  *********************