We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobile Pet Grooming

Furry Land

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Pet Grooming.

Complaints

This profile includes complaints for Furry Land's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Furry Land has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Furry Land

      4132 S Rainbow Blvd STE 356 Las Vegas, NV 89103-3106

    • Furry Land

      4224 W Reno Ave Las Vegas, NV 89118-1612

    • Furry Land

      9179 W Flamingo Rd Las Vegas, NV 89147-6461

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 11th **** I received a horrific service by Furry Land Mobile. I have a standard golden doodle, he is 1 year old and very strong. I forewarned her about his strength. I was hoping as a 9 year experienced groomer as she claimed to be, she would know how to lure a dog safely and happy into her van. Absolutely the opposite, she pulled so hard on his neck he was gasping for air. I told her to stop pulling. He was making weird noises because he was restricted of air. I struggled to loosen her leash off his neck. At this point I should have stopped and cancelled this process, very stupid of me not to. Instead, I helped her put my dog safely in her van. Initial request was a bath and cut around eyes and ******** and cut mats around his head. I said no shaving his hair off. Nope again, I received a shaved dog, not just that, it included cuts and razor *****. I did not noticed these injuries until the second day. Heartbreaking to see my dog in so much pain and discomfort for days. I had to purchase relief medication for his injuries. So out of character, he is traumatized and not exaggerating. Absolutely horrifying service, I am in disbelief this company has anyone like this person representing them. In shock! No apology will remedy this nightmare. This person's abilities need to be reassessed.

    • Initial Complaint

      Date:09/16/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/3/2022 Flea infestation on my 11 *************** mixed terrier named "Lucky" (Please see detailed explanation of what happened.

      Customer Answer

      Date: 09/19/2022

      I hired Furry Land *********************** in *********, ** to groom my small dog in August 2022. (Shampoo, haircut, nails, **** glands) I had no idea how many other dogs and cats had been groomed in their mobile van. I don't socialize my 11lb terrier with other dogs, and he has never had fleas or flea dirt.

      I noticed little black spots came to the surface of his fur and he was covered with them all over his body. At first, I thought he brushed up against some tree or plants during our walk around my complex. Then I took him outside, and started to brush him with his brushes and a fine tooth comb. So much flea dirt came was on his brushes and *****.

      Since there are no fleas in ****** and he has never had them, by deduction, I traced it to Furry Land and their mobile van. I reached out to them, and they gave me a bunch of ******* about how they clean they are and refused to take any responsibility or try to fix the problem. I paid $ 100 for the service, and asked them to perform a flea bath to kill any eggs or larvae. They refused again, and I had to buy a flea and tick shampoo from chewy.com and spent another $21.00. I'm waiting for it to arrive, so I can shampoo him myself.

      Meanwhile, I noticed that they nicked his fur under his hind leg with the electric clipper. This company does not stand behind their work, and gives the customer a bunch double talk. I had no recourse but to file a complaint with bbb.org. Since Furry Land has mobile vans in the *********** area, I believe the flea infestation came from there. Furthermore, I read that it can take up to 8 weeks for the eggs and larvae to hatch! Fleas also jump from one host to another and to furniture, bedding flooring, etc.

      Thank you,
      ***********************

    Furry Land is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.