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Business Profile

New Books

Patriot Authority

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has made a charge on my credit card account for $42.71 for the past 20+ months. No product or value of any kind. This is a SCAM. I am not looking for a full refundmy fault for not checking closer. But this company needs to be stopped from this illegal activity!!

  • Initial Complaint

    Date:10/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a cookbook from this company on line for $3.95. then I have discovered that they are sweeping my bank account for $39.95 each month, from MAY UNTIL Oct. The total is $199.75. I've been trying to contact company for a refund. NO LUCK!

  • Initial Complaint

    Date:06/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a survival book for $3.95. I never received my book. Only to find out I was charged $39.95 months later. I called the company to find out that by ordering the book you automatically sign up for a subscription. So I was able to cancel the subscription. But I never received the survival book.

  • Initial Complaint

    Date:06/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discovered that Patriot Authority has been deducting $39.95 from my credit card since at least June of 2021. Like the other complainants, I ordered a book and authorized paying for shipping. Now they have been deducting this money, claiming it is a membership fee. When you go to the cancel membership page and sign in, it simply flips you back to the same page with all fields blank again. Clearly, this is fraud and they should be shut down. Although you request supporting documents, there is no way I will upload pictures of my bank statement for this scammer to view.

  • Initial Complaint

    Date:06/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book and paid for it with S&H. Not know they took my info and for 5 months took $39.95 monthly out of my account I NEVER AGREED TO THAT AT ALL!! Im a widow that lives solely on my small pension!!! Finally I started looking and ask my bank what is going on. They saw this reaccuring charge!!! ALMOST $300 was scammed from me!!!! They are not patriots!!! They are crooks!!!

  • Initial Complaint

    Date:05/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a book for $3.95 and I did NOT authorize any additional charges, but this morning there is an unauthorized pending charge in my bank account for $42.79 which is creating NSF for my mortgage payment scheduled to withdraw today. I insist on a full refund of the funds they took I didn't authorize to be withdrawn, as well as all additional expenses that *** incur as a result of this unauthorized charge. I also want them to cancel anything and everything they enrolled me in/ signed me up for, and my personal information removed from their database and not sold to ANY other vendors. I'm extremely upset by this.

  • Initial Complaint

    Date:05/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book from them for $3.95 for shipping and handling and now they're charging me $39.95 saying that I join some kind of club. I never agreed to joining a club or a $39.95 membership fee. The only thing I signed up for was to pay the initial shipping and handling on the survival book.

  • Initial Complaint

    Date:03/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never made a transaction with Patriot Authority.They have taken $32.20 from my checking account since December 2022 ($257.60) they said I ordered a media book which I never received.I don't know how they got my banking information! This is a scam that acts like a legitimate business.This seems like a scam, I am a 73 yr. old woman, I don't need any survival resources from Patriot Authority.

  • Initial Complaint

    Date:02/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book from them. I think it was for $3.95 for shipping and handling and now theyre charging me. $39.95 saying that I join some kind of club I just dont understand how people can cheat the way they do. The only thing I signed up for was the pay of the shipping and handling on the survival book. Thank you.

  • Initial Complaint

    Date:02/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never made a transaction but they said I ordered some sort of media or a book which I never received, I believe it was click bait that I looked at on ******** but I really dont know how they got my banking information! They have been charging my account since October of last year? This is a scam that acts like a legitimate business.

Patriot Authority is NOT a BBB Accredited Business.

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