We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Books

Patriot Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Books.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a book. Now ***** is missing I did not autho this transaction

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/31/22 $***** I ordered a survival book that was supposed to be free, you just have to pay **** for shipping. Now they are saying that I signed up for some sort of membership for ***** a month. I did not. I have asked them for a refund and to cancel this so called membership.

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book and was unknowingly enrolled in an online access to their survival info.@$35.95 per month.I received e mails stating the deductions but get so many e mails i can't keep up. So after 12 deductions i noticed the last one and called them for a refund and they refunded 2 of 12. My bank was able to get me 4 more. They have the other 6( I guess they are experts in survival) and have refused to do anymore. I have never accessed their info nor do i even know how. BEWARE!

  • Initial Complaint

    Date:01/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have filed a complaint with you (Better Business Bureau) and tonight I was just following up on it. When I read the **** that Patriot Authority was using for reasons that they feel NO REMORSE IN STEALING unsuspecting people who believe they are ONLY paying a one time shipping cost. And find out their accounts are being billed monthly for a "Membership" that NO ONE seems to be aware of and NO ONE seems to receive ANY benefits or information on. WHY because we would be ALERTED TO THE **** PATRIOT AUTHORITY is pulling and notify our banks!!! The c*** they are spouting about membership info being clearly on the page ordered from might be true. I don't recall. But I know I did NOT check anything to accept any membership! And that is where the DECEPTIVENESS comes in. Oh! Right. Everyone Patriot Authority has tried to email they think ignored them or it ended up in spam! Blah, blah, blah! Quit stealing people's hard earned money! SURE everyone is wrong! We all checked that perfectly clear box for membership, We all must have ignored All those emails about our membership dues or they ALL ended up in spam! Patriot Authority QUIT RUNNING THIS **** ON PEOPLE!

  • Initial Complaint

    Date:11/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a "free" book. Paid $3.95 for s&h. Today I was checking my bank account as it was overdrawn. Spoke to my bank. Charged ***** + tax. From something listed ONLY AS SPORTING GOODS STORE. No other name no address. Had to speak w/supervisor who found out the charge was the Patriot Store. They have withdrawn that amount for over the past 6 months. Without my knowledge. I filed fraudulent charges w/bank. I then called The Patriot Store. Where I was told when I ordered "free" book. I signed up for some BOGUS membership. Which I DID NOT!!! FOR over the 6+ months I have been being charged. I NEVER received 1 piece of information. Re: membership or membership benefits. Because then I would have been aware of them!!! I was told they were happy to cancel my UNAUTHORIZED membership & 2 payments as that was the *** they would do. WHAT A ****! They have charged my account almost $300.00. And they are doing a great thing by refunding a little over $80. THIS COMPANY SHOULD BE CLOSED & INDIVIDUAL'S USING THE **** SHOULD BE JAILED. If someone is reading these complaints. It's too late to get everything these scammers stole. I will be reporting this company to ******** where I saw the add for the supposedly "Free" book. I am also reporting this scam to the *** for fraud! Make sure to do the same!

  • Initial Complaint

    Date:11/04/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a free book on gardening and paid the shipping. Something is very sneaky about them as I see they are using the excuse that people have opted in a membership. That's bull. I didn't opt in either, and now they've charged me almost 40 dollars. I'm sure they have something automatically ticked and hide it where you can't see it. I want a full refund or they will regret doing this. I want my money refunded. How dare they do this, it is theft. I want nothing to do with them!

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a book from Patriot Society for $3.95 on 9/12/22. I just looked at my credit card statement and they took $29.95 on 10/8/22. I did not authorize this. Can you help me with cancelling this membership and maybe refund for the last payment. Thank you.

  • Initial Complaint

    Date:10/26/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct 25th ***** Nothing was ordered other than a book for $3.95 Looking for a refund.

  • Initial Complaint

    Date:10/26/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has a product based business which a consumer can purchase online. I purchased a tshirt from them and was signed up for a patriot society membership. I previously had $39.95 removed from my account. I notified the seller and had it credited back letting them know I didnt want a membership. Well fast forward a couple months and there it appears again $39.95 processing from my bank account. *** now took the appropriate steps to make sure they cant get into my account. This is not good business! They should be investigated. I see their reputation online is riddled with scam all over it. There are others being affected by this type of business practice I certain of that. This is my formal complaint: Beware and approach with caution ??

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed a transaction of $39.95 from The Patriot Society.That one was dated October 9th 2022 and i currently pending..On September 26th i was charged $3.95 ,$6.95 and 99 cents for 2 paperback books i purchased but gave absolutely no permission to charge my card for any type of recurring charge or any product i xo not want or use Im requesting a refund of $39.99 from The Patriot Society and ask they refrain from future charges on my credit card unless i specifically approve it which in this case i certainly DID NOT Respectfully yours ************************* ************ *******************

Patriot Authority is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.