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Business Profile

New Books

Patriot Authority

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6-20-22 I ordered free book foe **** shipping charge and .99 digital copy. My account has been charged additional **** in June and ***** for 5 months. I did not sign up for a membership. Please refund all monies except **** and .99.

  • Initial Complaint

    Date:10/03/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just like the complaints others have sent, I have been charged $39.95 by this company - which apparently will be a monthly charge. I ordered a survival book and paid for it and the shipping - I did not agree to a membership. I did not even see where the book came from them or was connected to them till the charge showed up in my account. There was no mention of a auto membership, I did not receive any emails from this company about a subscription. I have reached out to them, with no response. I will dispute the charges and change my debt card/banking info. Not a good company to deal with, very underhanded.

  • Initial Complaint

    Date:09/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Noted 3 separate charges on my credit card from Patriot society ********* ******. I am not a member of this organization and never have been.

  • Initial Complaint

    Date:09/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Patriot Authority has been billing my credit card monthy for some sort of subscription that I never order never received anything etc. I would like all the charges refunded.

  • Initial Complaint

    Date:09/10/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a free book paying for the shipping and handling and 3 weeks later I'm getting a charge for $42 and some change that I did not sign up for

  • Initial Complaint

    Date:08/26/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I saw a charge of $3.95 on my statement. Looked online and saw it was from Patriot Society out of Las Vegas NV. I do not belong to this organization. I do not travel to Las Vegas. Most importantly how did they get my card number. I am disputing this charge.
    Thank you,
    *********

    Business Response

    Date: 09/03/2022

    Consumer Response /* (2000, 5, 2022/09/01) */
    Hello,
    I received a refund from Patriot Aurhority.

    Thank you, I sincerely appreciate the assistance!

    Sincerely,
    **************

  • Initial Complaint

    Date:08/21/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is patriot society, I saw an ad on Facebook for a free book called gardening survival, just pay shipping which was/is 3.95. so I ordered 1 book. I saw the 3.95 charge on my statement and everything was fine. A day or two later, there was a second charge of 9.95 so I sent an email asking what that 9.95 charge was for, they wrote back saying back in June I ordered 1 gardening survival book, and on August 19, 2022, I ordered another 2 books of the same! I only authorized one payment, 1 time on the latter date, for 1 garden survival book for 3.95 shipping and handling. I'm telling them that I did not order another 2 books, which I have received none, and I'd like them to put that money back on my card, they are giving me the run around about giving me the refund, no one has access to my debit card, and I did not order or authorize that 2nd payment of 9.95! They are saying that I did, I don't know what to do, I'm trying to live on survivors benefits, which isn't a whole lot, I'm disabled, I'm 62 yrs old and living alone, I cannot afford that much money, why would I order 3 books? Somebody is taking advantage and I want them to replace what they took from me without my authorization! Can you help me?

  • Initial Complaint

    Date:08/13/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charged me $39.95 for nothing!!! I believe I ordered a book from them for $3.95, which I was charged and received
    But now there is a $39.95 charge in my bank account! I want a refund
    I will have to file fraud charges but it puts my bank account on freeze-which will also cost me fees and issues
    This is theft and it appears they do this to other people as well! Shut them down

  • Initial Complaint

    Date:08/02/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a free book and paid shipping,never recieved the book,but forat least 7 months the patriot authority has been taking money,not authorised from two of my accts.one credit card and one debit card.i called in July and they said they cancelled the acct. then i found out on August 1st.they had been taking money from 2 accts.since January.UNAUTHORIZED.THIS CO. NEDS TO CORRECT THEIR MISTAKE OVER 800.00.

Patriot Authority is NOT a BBB Accredited Business.

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