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Business Profile

Nutritionist

Unimeal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutritionist.

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged me for services, even though I never agreed to the terms. I tried to explain the situation but they refuse to engage in any type of talks.

    Business Response

    Date: 02/19/2025

    Dear *******,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Mad Muscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. We confirm that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at *********************** We are always here to help.

    Best regards,
    Mad Muscles Team

  • Initial Complaint

    Date:01/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont remember signing up for this . I only saw it when my card was charged. If could have been my kids . I am not for sure. I need my funds back because no service was rendered . This is a fraudulent service

    Business Response

    Date: 01/24/2025

    Dear Kamila,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    We believe that the best solution has been found for you and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

    Best regards,
    Unimeal Team

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,Thank you for reviewing my complaint.I contacted Unimeal and shared the following: the $21.02 was a burden on my budget (I am a retired 68 year old nurse) and that the Unimeal app was cumbersome to add meals. The online reviews and reviews of the App reveal that others have had issues.I attempted to use Unimeal on 3 occassions and contacted the company asking for a refund since I was not using it daily. The montly fee was already paid. The request for a refun was declined. It is unfortunate when a company has the opportunity to provide excellent customer service yet decides to decline a request. I did not use the product. ******* has 31 days, if you calculate the $ amount for each day I USED the app it would be $0.67 cents a day. Unimeal did not meet exceptional customer service and I would not recommend this app.I would like a refund of my monthly charge please.

    Customer Answer

    Date: 01/16/2025

    When I checked my bank statement today, I was charged $21.02 AND $25.99.

     

    TOTAL: $47.01

    I would like this amount refunded.

     

    THANK YOU!

    Business Response

    Date: 01/17/2025

    Dear ********,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.  

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    We believe that the best solution has been found for you and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

    Best regards,
    Unimeal Team

    Customer Answer

    Date: 01/21/2025

     
    Complaint: 22817668

    I am rejecting this response because:

    On January 9, 2025 I was Charged $21.02 and $25.99 = $47.01 total for Unimeal.

    My request is to receive the full amount of $47.01 as a refund please.

    Thank you in advance.


    Sincerely,

    ******** ********

    Customer Answer

    Date: 01/21/2025

    Hello,

     

    Please see the updated information dated: 1-21-2025.

     

    The total I was charged is: $47.01.

     

    Thank you in advance for the refund of $25.99 to complete the full amount.

     

    ******** ********

    Business Response

    Date: 01/22/2025

    Dear ********,
    Thank you for taking the time to submit your response through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    Kindly be informed that the second payment ***** USD was made via ****** Play. This is confirmation that this amount was refunded as well. Your ****** Play subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    We believe that the best solution has been found for you and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

    Best regards,
    Unimeal Team

    Customer Answer

    Date: 01/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ********

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB Team, I am filing a complaint against Unimeal for misleading subscription practices and unauthorized charges. I initially purchased a meal plan for $15 through a ******** ad but was later charged $49.99 for a private coach I did not request or authorize. Even if I mistakenly selected the option, there was no confirmation step before the payment was processed. The following month, I was charged $49.99 and $99.99 for a subscription I was unaware of. These charges did not appear in my ***** subscriptions despite using Apple Pay. Additionally, Unimeal retained my payment information and continued charging me without my consent. I reset my password and requested a refund directly from Unimeal, but they refused, stating their subscriptions are "final sale," which is unreasonable and deceptive for subscription services. I am seeking BBBs help to investigate Unimeals practices, secure a refund, and ensure other consumers are protected from similar experiences. Thank you for your attention to this matter. Sincerely, ****** ******

    Business Response

    Date: 01/16/2025

    Dear ******,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Kindly be informed that the information that our service is based on the subscription is available prior to the purchase process.

    It's important to note that your subscription was purchased on our website and that's why it's not reflected in your Apple ID subscription list.

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    We have reviewed records in our database and identified a total of ****** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

    Best regards,
    Unimeal Team

  • Initial Complaint

    Date:01/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/23/2024.Placed two separate orders for services/subscription (not products)One was for ***** the other for ***** I was charged an additional ***** with my second charge of ***** which I didn't consent to those services. I have yet to use that service, I've been back and forth with my email sinc the first day I was charged trying to get a resolution but they refused to refund me the *****.I have explained to them that I never agreed to pay that amount, there wasn't a checkout page showing me they were adding another thing on there. Also there wasn't a refund policy consent acknowledgement page either. I am so upset I have not use any of their service. I only asked them to return me the ***** that I never agreed to. I'm am very unsatisfied with this business and customer service that I refuse to use any of their services. I want my full refund.

    Business Response

    Date: 01/06/2025

    Dear *********,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

    We strive to provide every customer with the best possible experience. 

    We have reviewed records in our database and identified a total of ****** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

    Best regards,
    Unimeal Team

    Customer Answer

    Date: 01/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* ********

  • Initial Complaint

    Date:01/05/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unimeal has charged me twice. One for 15 dollars and again *****. It was advertising 15 dollars to start then a charge of ***** was put on my account. I didnt authorize the ***** dollars but only the 15 dollars. I need my money back.

    Business Response

    Date: 01/06/2025

    Dear ****,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

    We strive to provide every customer with the best possible experience. 

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account for the Coach Consultation subscription that includes live coaching throughout the whole subscription period. This is confirmation that the full amount for this subscription was refunded. Your Coach Consultation subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

    Best regards,
    Unimeal Team

    Customer Answer

    Date: 01/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** Escomiendo

  • Initial Complaint

    Date:01/05/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased meal plan from Unimeal. However, despite numerous attempts to contact the company, I have not received the service I paid for, after you purchase the plan they try to recharge in order to received the meal plan, and everything is so shady.I have tried to resolve this issue with Unimeal through email on12/20, 12/21 and 12/22, but they have failed to provide a refund. After all the times that I tried to contact them, they make speak, via email with different people, and all so sketchy. They tried to offer me meal discounts, *** malfunction plans, etc. nothing that I want, I just need after the scam my money back.I am requesting a full refund of the price I paid and resolution to this issue. I believe Unimeal has failed to meet their obligations and provide the services promised.Desired Resolution:- Full refund of amount paid - Provision of the promised service meal plan to loose weight.****** ******

    Business Response

    Date: 01/06/2025

    Dear ******,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Kindly be informed that once the subscription is purchased, you don't have to pay another amount. You could have accessed the account in the app immediately after the purchase.

    We strive to provide every customer with the best possible experience. 

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

    Best regards,
    Unimeal Team

    Customer Answer

    Date: 01/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized and Unapproved Extra Charges I recently purchased a nutrition package from Unimeal's website for an advertised price of 18. I gave consent to be charged 18 and authorized this payment only. However, upon checking my bank account, I discovered two additional unauthorized charges: one for 36 and another for 49.These extra charges were made without my consent, and I have not received any goods or services in exchange for them. This is misleading and deceptive business conduct. I attempted to contact the company for clarification and a refund, but I have not received a satisfactory response.I am requesting a full refund for the unauthorized amounts (36 and 49) and immediate cancellation of any ongoing charges or subscriptions.I urge others to be cautious when dealing with this company, as their pricing practices appear deceptive and unauthorized payments are being made.Thank you for addressing this matter.

    Business Response

    Date: 12/15/2024

    Dear Zuleyha,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    We have reviewed records in our database and identified a total of ****** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

    Best regards,
    Unimeal Team

  • Initial Complaint

    Date:12/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 3 I purchased a subscription to unimeal. When finishing payment there were pop *** that showed up without a skip ******* I pressed continue and was charged an additional fee for services I didn't want. There wasn't a warning or terms and conditions that I could see that would let me know I'd be charged. I emailed the company and they said it's all on fine print and it's my fault and they wont refund me. I never agreed to pay additional costs. They also offer a money back guarantee but it has stipulations where you can't get a refund no matter why you want it. I feel like I've been frauded. Or scammed. It's bad business practice.

    Business Response

    Date: 12/09/2024

    Dear ********,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    This is confirmation that the full amount of ***** USD was refunded. Your Coach Consultation subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

    Best regards,
    Unimeal Team

  • Initial Complaint

    Date:10/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 31, 2024 I saw an ad for a meal planning app called Unimeal. I saw that it was only $15 for the first month so I wanted to give it a try. I got charged the $15 and then I saw two other charges of $49.99 and $29.96 which were completely unexpected and had not been stated anywhere.

    Business Response

    Date: 11/01/2024

    Dear Edimary,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

    We strive to provide every customer with the best possible experience. We strive to provide the best possible experience.

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

    Best regards,
    Unimeal Team

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