Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded his app. After a week I deleted the app and canceled my subscription. They went and charged my checking account. I went and attempted to cancel my subscription on their website but instead have frozen it to prevent me from canceling. I have e-mailed them to cancel and instead send me back to their website to cancel.

  Business Response

  Date: 06/05/2024

  Dear *****************,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  Kindly note that we did not receive any cancellation requests before the renewal date and cannot locate any attempts to cancel the subscription via application either. 
  
  We strive to provide every customer with the best possible experience. 
  
  This is confirmation that the amount of ***** USD was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Unimeal so that I could use the weight tracker, meal planning and fitness parts of the app. I signed on for a plan for $19.99/month on December 6, 2023. This was a 1 month subscription with automatic monthly renewal until canceled. On May 20, 2024, I was going through credit card statements and realized that I was charged the following each month by Unimeal.12/6/23: $9.99 12/6/23: $19.99 12/6/23: $26.28 1/6/24: $49.98 2/5/24: $49.98 3/6/24: $49.98 4/5/24: $49.98 5/5/24: $49.98 As you can see, I was overcharged every single month of the subscription. I reached out multiple times to the company, but they never responded to my inquiries. I disputed the portions of the each monthly charge that exceeded $19.99 with my credit card company, but Unimeal is making the process incredibly difficult. In fact, though I was only disputing the charge amount above $19.99, they immediately canceled my subscription without any notice. As I was in the middle of the program, on May 29, 2024, I attempted to resubscribe to the $19.99 program, and was charged a total of $55.96 in two separate charges, both on May 30, 2024.I have attached the email with my initial subscription and am asking to be refunded $206.21 for the difference in the subscription price and what I was charged, as well as the May 30 $55.96 charge, for a total of $262.17. Please also cancel my subscription entirely as the frustration with my overcharging now exceeds the benefit I am getting from the program.

  Business Response

  Date: 06/10/2024

  Dear ******,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Kindly note that the information that our service is subscription-based is available on our website before the payment.
  
  We strive to provide every customer with the best possible experience. 
  
  This is confirmation that the amount of ****** USD was refunded. Based on the information under your account, you have already opted for a chargeback of remaining amount of ****** USD through your bank. This process can take some time, usually between 30 to 90 days, and the bank will be processing the refund for this transaction.
  
  Our recommendation would be to wait for a notification from your bank regarding the progress of the chargeback. Once they have completed the process, you should receive a notification confirming that the refund has been processed. We hope this helps clarify the situation.
  
  Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team

• Initial Complaint

  Date:05/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was online signing up for a Pilates exercise program for $15.95 and when I clicked Apple Pay it charged me $55.19 for a Unimeal program which I do not even what it was and it has a recurring fee of $66 . I have went to their website to cancel it says to cancel in your apple settings but it doesnt even show up there! There is no phone number to call to cancel I looked one up and it just rings

  Business Response

  Date: 05/24/2024

  Dear ******,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  We strive to provide every customer with the best possible experience. 
  
  We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team

• Initial Complaint

  Date:05/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded an intermittent fasting app called Fasting Track. There was then a questionnaire that I filled out. At the time, I noticed that the name seemed to change but because I had just downloaded it, I wasn't 100% sure. Then at the end of the questionnaire it asked about signing up for the plan. I had already done research on Fasting Track and was ready to purchase the program, so I did. Then up pops a screen saying congratulations and now go download our Unimeal app with your email address as your sign on or something like that. I was very confused because I already downloaded the app I was interested in. So then I look at my phone and realize I already have the Fasting Track app so what the heck did I just buy from someone else?? I was very upset because I didn't know anything about Unimeal, and once I looked it up the reviews were bad and I would never be interested in them anyway. Then I checked my CC to see what charges were there and not only was there one charge but there was another one also!! I have no idea how or why I got this second charge! So I called my bank immediately and made a complaint. I also found the Unimeal email so I wrote to them as well. Their response was that I didn't meet their criteria for a refund and that I can have more months for free. I never wanted their app in the first place, so no, I don't want this app at all. I want my money back. It's obvious this is a dishonest company from all the very similar complaints on here and on *******

  Business Response

  Date: 05/07/2024

  Dear ******,
  Thank you for taking the time to submit your message through the Better Business Bureau.

  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

  We strive to provide every customer with the best possible experience. 

  We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges.Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

  Best regards,
  Unimeal Team

  Customer Answer

  Date: 05/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to create a account with Fasting Tracker once the app opened then Unimeal ad popped up and had me answer a serious of questions to sign up for their service. I didn't realize it during the process because there was no indication that I was no longer looking at Fasting Trackers app until I was prompted to install Unimeals app. I immediately reached out to them to cancel the subscription and refund my money. I reached back out after I did not hear anything from the on April 30th. This company is practicing under trickery to steal money from people. I tried to cancel my subscription via the app as suggested in a email from them and it would not let me cancel, instead it automatically extended the subscription 2 months. Why does a customer have to reached out to them to cancel a subscription instead of being allowed to do so in the app as directed. This is spam at its finest and I would like to have my money refunded since I never intended to sign up for them in the first place.

  Business Response

  Date: 05/03/2024

  Dear ****,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team

• Initial Complaint

  Date:04/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription on January 20, 2024 however on April 22, 2024 this "business" took another $69.99 from my card. I have emailed them with no response. I just want my money back and PROOF that my subscription has been canceled on their end!

  Business Response

  Date: 05/03/2024

  Dear ********,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

  Kindly be informed that we did not receive any cancellation requests before the renewal date and cannot locate any attempts to cancel the subscription via application either.
  
  This is confirmation that we decided to refund the amount of 69.99 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team

  Customer Answer

  Date: 05/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unimeal app purchase. They are scammers and not ready to refund money. The app is not worth and does not provide any support

  Business Response

  Date: 04/26/2024

  Dear *****,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. We confirm that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team

  Customer Answer

  Date: 05/10/2024

  My issue has been resolved. Thanks for timely assistance!

• Initial Complaint

  Date:04/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unimeal is misleading the public and essentially stealing money through vagueness and trickery, while maintaining a no-refund policy. They stealing people money i wish i never try this app before reviewing the app i wish i never see this ads on instagram. I purcharge for 3 month for 25 dollar and end up charging 90 dollar i write email to then and a automatic AI saying the samething all over again and not refund my money i also i cancel the same day

  Business Response

  Date: 04/19/2024

  Dear *****,
  Thank you for taking the time to submit your message through the Better Business Bureau.

  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

  Our records indicate that on Apr 07, 2024, you subscribed to our introductory 90-day offer for ***** USD and chose to add the advanced features for ***** USD and PDF guides set for ***** USD.

  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

  This is confirmation that we decided to refund the amount of ***** USD. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges.Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

  Based on the information under your account, you have already opted for a chargeback of ***** USD and ***** USD through your bank. This process can take some time, usually between 30 to 90 days, and the bank will be processing the refund for this transaction.

  Our recommendation would be to wait for a notification from your bank regarding the progress of the chargeback. Once they have completed the process, you should receive a notification confirming that the refund has been processed.

  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

  Best regards,
  Unimeal Team

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive patterns (also known as dark patterns) are tricks used in websites and apps that make you do things that you didn't mean to, like buying or signing up for something.I'm asking for a refund for the meal prep and now also the subscription. your website purposfully places the meal prep signup button after the first subscription to charge you more money. This trick should not be legal and I am requesting/have requested a refund on the same day. Please rethink your decision.

  Business Response

  Date: 04/12/2024

  Dear *****,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  ?
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  ?
  It's important to clarify that Mad Muscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  Kindly be informed that the purchase of the meal plan could have been avoided by pressing the reject button in the corresponding purchase window.
  ?
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  ?
  We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  ?
  If you have any questions or comments, please don't hesitate to reach out at *********************** We are always here to help.
  ?
  Best regards,
  Mad Muscles Team

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unimeal is misleading the public and essentially stealing money through vagueness and trickery, while maintaining a no-refund policy.

  Business Response

  Date: 03/20/2024

  Dear ******,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that helps to establish new healthy habits in a comfortable and pleasant way. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  Our records indicate that on Mar 09, 2024, you subscribed to our introductory 30-day offer for ***** USD and added access to the advanced features for ***** USD.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  
  We confirm that we have decided to refund the total amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there weren't and won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team