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Business Profile

Nutritionist

Unimeal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutritionist.

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site makes it impossible to cancel the subscription. While clicking the button labeled Cancel my plan, you are moved to a new screen that extols the benefit of staying on the plan and seemingly gives one last opportunity to not cancel (two buttons: No keep my plan and Yes, cancel my plan. After clicking cancel, another screen is displayed that inquires about the nature of the cancellation. There are many options, including Other where a user can enter a reason. No matter which option you choose as the reason for cancellation, upon selecting Confirm and Cancel, you cannot cancel the plan as a pop-up is presented explaining the following:Dear [Insert User Email Address Here],We regret that the [insert cancellation reason selected here]. Your well-being journey is important to us. To make things right and continue our partnership, we're happy to offer you 2 months of Premium Access for free as our commitment to your satisfaction!This gift includes:Full Access Enjoy all premium features and workouts at no cost.Enhanced Meal Plan Experience Access exclusive recipes content and personalized guidance.Community Connection Engage with our supportive fitness community.Uninterrupted Goal Pursuit Continue your well-being journey with our ***********************.There is only one button on this page: Okay thank you. There is no way to continue with cancelling the plan and therefore, you are stuck keeping the plan for an additional two months IF the button actually worked to do anything. The button does not move you to a different screen, it does not prompt a new pop up, nor are you able to move from this screen without closing out of the whole site and starting over. This is a scam to keep your money. Ill have to keep my account at less than the amount of this program until this issue is resolved.

    Business Response

    Date: 03/18/2024

    Dear *******,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    We are sorry to know that our service didnt work out for you and we apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.

    Kindly be informed that our users can cancel the subscription on our website. During the cancellation process, we offer the extension of the subscription for two additional months absolutely for free. We value and respect our customers, so the offer is provided in order to help you achieve your goal. Please take into account that the subscription can be completely canceled once the offer is accepted.

    This is confirmation that your Unimeal subscription has been completely canceled. There will be no other charges.

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always happy to help you.

    Best regards,
    Unimeal Team

  • Initial Complaint

    Date:03/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded the App last year and paid for the product. The product didnt work for me. I canceled the subscription using the app. Then I deleted the app off my phone. Yesterday they charged me ***** for subscription renewal. When I contacted them and asked for a refund and told them I Unsubscribed last year and deleted the app they just keep giving me the runaround. I have received emails from different people with the company. ********* claimed that there are certain conditions that I do not meet. I have no way of getting what they want because I havent had or used that app since 2023. So they are basically stealing from me.

    Business Response

    Date: 03/20/2024

    Dear ******,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that user accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. Kindly be informed that we did not receive any cancellation requests before the renewal date and couldn't locate any attempts to cancel the subscription via the application or our website either.

    We are sorry to know that our service didnt work out for you and we apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.

    This is confirmation that on Mar 06, 2024, we decided to refund the disputed amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it could take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at *********************** We are always here to help.

    Best regards,
    Mad Muscles Team

  • Initial Complaint

    Date:03/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unimeal charge my card for a subscription that was not approved by me. I reported fraud and unimeal proves that the payment came from an android in which I do not own.

    Business Response

    Date: 03/21/2024

    Dear ********,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Unimeal is an application that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.

    We are sorry and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. We confirm that on Mar 04, 2024, we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it could take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

    Best regards,
    Unimeal Team

  • Initial Complaint

    Date:03/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ad was very misleading, states that you can have a free trail but when you continue, they charge. You are not able to get to the actual free trail. In the end they charged me for what I thought was a free trial and when I asked for a refund, they refused.

    Business Response

    Date: 03/18/2024

    Dear *********,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised. 

    It's important to note that if the free trial is offered, this will be stated on the ************ before the checkout. As the free trial wasn't offered during the registration process, the subscription was purchased without this option.

    After reviewing your account under the email ************************* we found out that you subscribed to the Unimeal 3-month introductory plan for ***** USD and then chose to add access to advanced features in the app for ***** USD.

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. Our endeavour is to provide every customer with the best possible experience.

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation we have decided to refund the said amount in full. 

    Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

    Best regards,
    Unimeal Team

  • Initial Complaint

    Date:03/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had subscribed to a meal plan, thru unimeal which I thought included food. When I realized that it didn't I sent a email asking for the service to be canceled on 12/28/23. They drafted ***** out of my account today 2/29/24. I have not used that service and I would like a refund.

    Business Response

    Date: 03/21/2024

    Dear *******,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.

    Our records indicate that on Dec 29, 2023, you subscribed to our introductory 30-day offer, which automatically converts to the 1-month subscription at the full price of ***** USD unless canceled before the time of renewal.

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.

    This is confirmation that on Mar 01, 2024, we decided to refund the amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it could take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

    Best regards,
    Unimeal Team

  • Initial Complaint

    Date:02/23/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I go to cancel my account, get through the process and the only way to keep moving forward is to hit their buttons, the last button I hit was to keep my subscription for FREE for 2 months, I dont want to renew it I want to cancel it so Im not charged again. so I can't cancel until the end of 2 months and they automatically charge your card again, I WANT IT CANCELED.

    Business Response

    Date: 03/26/2024

    Dear ***,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    We would like to emphasize that your Unimeal subscription was successfully canceled on Feb 22, 2024. No other payments for this subscription will ever occur.
     
    The one and only payment that was successfully processed is ***** USD for the Unimeal 1-month introductory plan on Feb 21, 2024.

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

    Best regards,
    Unimeal Team

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/14/24 I purchased this bogus app. Within 2 hours I canceled my 3 month subscription because it wasnt what I needed at all and nothing like what it advertised to be. After going back and forth with emails about my refund after I canceled on 02/17/24 I got an email from the billing department that I would not be receiving a refund. They scammed me.

  • Initial Complaint

    Date:01/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began my relationship with this company by downloading a fitness app for women. While entering my information I didn't realize an add popped up for this company, I was continuing to enter my information and bought this plan. It wasn't until it said to separately download this extra app that I realized I had purchased something else. My bank called and the pay pal emailed and I was able to cancel all funds. I then started the process of canceling the plan. I have emailed, logged in and tried tirelessly to cancel requesting no additional charges. When on the site I say cancel an additional screen pops up asking if I am sure I want to cancel and the button does not work.

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded the unimeal app because it looked interesting. I paid $ to see what app had to offer. After reviewing content I requested cancelation and a refund 2 hours later. The company refuses to issue a refund even though I never used their product.

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking at a weight loss app, (Unimeal) it looked like something I woyld like to try so I subscribed for 1 month which was advertised *****. The next day I was alerted from my bank that multiple charges went through for the same company: *****, *****, *****, *****, *****. I immediately cancelled the subscription and sent an email stating the multiple charges. They had to "research it" I was sent a reply that they would not be refunding my money but that I was taken care of through October. There policy states if notified within 2 weeks to cancel or 30 days. I signed in and it states my next payment is *****! I have already cancelled. I have ni issue for paying for the one month that I agreed to, but nothing else. I let them know I would be reporting their scam to the BBB and they send me their copy of the receipt, which means nothing to me when I have a bank statement showing the money being taken out. I just want my refund and my subscription cancelled.

Unimeal is NOT a BBB Accredited Business.

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