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Business Profile

Nutritionist

Unimeal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutritionist.

Reviews

Customer Review Ratings

1.44

Average of 36 Customer Reviews

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Review Details

  • Christine S

    Date: 10/17/2024

    Christine S

    Date: 10/17/2024

    This is a horrible company- somehow I got on the monthly subscription and was charged 2 months in a row @ 39.99 per month- Never used the product and had no idea I was signed up for it-
    Customer service virtually non existent

    Unimeal

    Date: 10/25/2024

    Dear Christine,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. We always advertise that our service is subscription-based.
    We strive to provide every customer with the best possible experience.
    This is confirmation that the full amount of 79.98 USD was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    If you have any questions or comments, please don't hesitate to reach out at *******@unimeal.com. We are always here to help.
    Best regards,
    Unimeal Team

  • Wendy S

    Date: 08/21/2024

    Wendy S

    Date: 08/21/2024

    Charged me for services when I didn’t want to renew and told me I couldn’t get a refund because they sent an email

    Unimeal

    Date: 09/01/2024

    Dear Wendy,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.

    Kindly be informed that we advertise that our service is subscription-based. We strive to provide every customer with the best possible experience.

    This is confirmation that the full amount of 89.99 USD was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.

    Best regards,
    Unimeal Team

  • Taylor H

    Date: 08/05/2024

    Taylor H

    Date: 08/05/2024

    I signed up for a membership and started using the app. I woke to charges on my card I was not made aware of. I reached out to them for a refund and they said no. They are basically charging you to use the their features in the APP without asking you first would like to pay go use it. I will be disputing the charges with my bank. Please be aware?? You WILL be charges to use all their features in the app without them letting you know.

    Unimeal

    Date: 08/13/2024

    Dear Taylor,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    We strive to provide every customer with the best possible experience.
    This is confirmation that the amount of 79.95 USD was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    Unimeal Team

  • Amina A

    Date: 08/01/2024

    Amina A

    Date: 08/01/2024

    I just got $15 subscription and they charged me extra $19 and then $59 monthly subscription. I cancelled it asap and they didn’t give me refund of the $19 . I don’t trust them . They might charge me $59 again after canceling the subscription.
    Actually they don’t charge, they Steal from the account without informing .

    Unimeal

    Date: 08/08/2024

    Dear Amina,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information on our website during the payment process.

    After reviewing your account, we found out that you were charged 15.19 USD for the Unimeal introductory plan and then chose to add access to premium features in the app for 19.99 USD.

    We strive to provide every customer with the best possible experience.

    This is confirmation that the amount of 19.99 USD was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.

    Best regards,
    Unimeal Team

  • Joey Y

    Date: 07/31/2024

    Joey Y

    Date: 07/31/2024

    Unimeal's advertising is highly misleading. After subscribing, I requested a refund within five minutes, but my request was denied. Despite not utilizing their service, they refused to accommodate my refund request. I strongly recommend thoroughly researching and reading reviews before committing to their service, as canceling the subscription plan is exceedingly difficult. Considering their customer service policies, I anticipate their business will not be sustainable. Opting for other companies with more favorable terms is advisable.

    Unimeal

    Date: 08/08/2024

    Dear Yia,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.

    We strive to provide every customer with the best possible experience.

    We have reviewed records in our database and identified a total of 25.99 USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.

    Best regards,
    Unimeal Team

  • Deanna P

    Date: 07/10/2024

    Deanna P

    Date: 07/10/2024

    I initially subscribed and then decided I did not want a subscription. I notified Unimeal and they said they would freeze my account and then start charging me again. I told them I WAS NOT interested in the subscription and told them to cancel my subscription. This past week I was charged $69.99. I notified them again about this charge but have not heard back.

    Unimeal

    Date: 07/22/2024

    Dear Deanna,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information on our website during the payment process.
    We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
    This is confirmation that the amount of 69.99 USD was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    Unimeal Team

  • Anna S

    Date: 07/02/2024

    Anna S

    Date: 07/02/2024

    I purchased a subscription to Unimeal on June 28, 2024. Less than half an hour later, on that same date, I realized I'd made a mistake. I immediately requested a refund. Minutes had had elapsed between my purchase and the time in which I requested a refund. My request was categorically and summarily denied. It is common business practice across all legitimate sites to honor the sort of request I made, given the amount of time that had elapsed since the purchase, and that I hadn't even downloaded the app, much less used the site. A customer rep from the billing department wrote to say that under no circumstances would Unimeal refund my money. Not even a few minutes after initial contact, when the site clearly had not even been entered by me, or for that matter, the app downloaded. I am not in the habit of writing bad reviews, but Unimeal certainly seems to qualify as a candidate for poor press. It is not about the money outlay at this point, which was about $20, ultimately spent on hours of aggravation. Rather this is about principle. Unimeal seems to be a scam operation!

    Unimeal

    Date: 07/22/2024

    Dear Anna,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    We strive to provide every customer with the best possible experience.
    We have reviewed records in our database and identified a total of 15.19 USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    Unimeal Team

  • Maureen B

    Date: 06/13/2024

    Maureen B

    Date: 06/13/2024

    I can not believe I did not read these reviews first and thank goodness for American Express because they have your back when dealing with companies like this. Unimeal makes cancellation impossible, they offer you free months so you do not cancel and NO OPTION to actually cancel. I should not have to cancel anything since I only committed to 1 month. You can write to customer service and they give you vague answers but never the answer to could you confirm I am cancelled or why are you charging me a continued monthly subscription when I only signed up for 1 month. NO RESPONSE. This is not right, businesses should not be allowed to do this to people. Unimeal when you respond, answer the questions in this complaint. This should be a 0 star company and their responses are not sincere or truthful.

    Unimeal

    Date: 06/26/2024

    Dear Maureen,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information on our website during the payment process.
    We advertise that our service is subscription-based before the purchase. Kindly note that you purchased only the 1-month introductory plan. No other subscription charges were processed. We have nothing to do with any scamming tactics. We replied to your initial request and provided a detailed explanation regarding our service and your subscription terms.
    We strive to provide every customer with the best possible experience.
    We have reviewed records in our database and identified a total of 15.19 USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    Unimeal Team

  • Karen D

    Date: 05/24/2024

    Karen D

    Date: 05/24/2024

    The day I bought this program was slto see if there is any different in the meal from what I have had previously. In my case everything happen in the same day I downloaded their app and started to look at the meals and I saw a lot with milk and I am lactose intolerant so then I email then to cancel my subscription the very same day, and they are not stupid they know the you can get a refunded until 24hrs it is on their policy and even knowing they took their time to respond, oh surprised 24hrs later. They pursued me so badly to stay with them and keep trying their horrendous meal app, that it is more like a copy to internet recipes. Now I lost 85.92$, and the first thing I noticed was that they charged me for multiple things that I didn't want and never agree, I only wanted a trial of 29.96 for a month but not for an additional charges. Well, I hope my experience helps other people not to fall for this SCAM. I still fighting with the people through email in the end they refused to refund me because they say I pass the 24hrs those thief!! I have no other option than to cancel my debit card for them to not keep charging me with their fake program.

    Unimeal

    Date: 05/31/2024

    Dear Karen,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information on our website during the payment process.
    We strive to provide every customer with the best possible experience.
    We have reviewed records in our database and identified a total of 85.92 USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    Unimeal Team

  • Ericka H

    Date: 02/25/2024

    The app does not work. It is a SCAM! The bad review are correct. They are mney grabers.

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