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Business Profile

Passports and Visas

Easy Visa Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for assistance with the company to obtain a passport online. Within 30 minutes of the application, I called the company and canceled the order. The customer service person told me there had been no charge to my credit card. A month later I received my credit card statement and the charge was there. I called the company again. They said "no problem" you are canceling within the allotted timeframe and I should be receiving a call back in the next week. No call back. Since then I have been calling at least once a month and have consistently been told a manager would call me back. No call back. Left a message on the manager's voicemail and still no call back. This was several months ago now. Each time I call they say the issue has been escalated and someone will call me back. If I insist to talk to someone else they transfer me to manager's voicemail again. Manager I left voicemail with: ****** *****. My call history: Sept 26th, 2024 - canceling order they said didn't exist.October 24, 12/30/24 12/31/24 1/25 2/25 3/3/25

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a passport from this company on October 10, 2024. I called them immediately to cancel the order and was told I would get my refund in 2 weeks. I've called and emailed them and as of today, I still have not received my money.

    Customer Answer

    Date: 12/13/2024

    I have some contact info

    ******** *****, Manager

    ************

    *************************************************

    Customer Answer

    Date: 01/30/2025

    I received my refund of $209.00 on Jan 24, 2025. I wrote 4 reviews on their website through Test Pilot. Not sure this is why they finally refunded my money. Thanks for your help.

     

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: August 30, 2024 Amount paid: $207 Stated they would assist me with expediting a new passport I found out I could get my passport done in a better way so I called and requested a refund they stated that they would give me a refund but that it would take 10 days. Once the 10 days ended I reached out to my bank and they told me I needed proof of the refund. When I called asking for an email stating that I need proof of my refund, they stated they would send it but I have not received anything from them since.

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On (5-14-2024) I paid for a replacement passport and never received anything. When I called them, they said that I wasn't even in their system. I asked for the accounting Department, and I always got a voice mail saying they would call me back, but they never did, this charge of $407.00 showed up in my debit card statement with their name on it. I just want to get my money credited back to my card account.

    Customer Answer

    Date: 07/23/2024

    This is the information that you requested.

    www.easyevisas.com
    Easy Visa Services
    **********************************************************
    **************
    Closed  Opens 9:30 AM

    Thank you,

    *****************************

Easy Visa Services is NOT a BBB Accredited Business.

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