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Business Profile

Patio Furniture

Phi Villa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Furniture.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two sets of patio chairs online through ********** May 28, 2023. I contacted ********** by phone the first part of May 2024 because the wicker is breaking, creating huge holes in all 4 chairs. They told me they were warranted 90 days thru ********** and that I would have to contact the mfg. There was no notation made on my account because it was past the 90 days. Fast forward over a month later, numerous phone calls leaving messages, and several emails to Phil *********************** They dont answer the calls. They dont answer my emails. I paid $600 for 4 chairs that have not lasted a year. Someone needs to correct the problem. I have contacted ********** again and they have a case filed #******** as of today June 6th. Reading reviews I do not believe another set of chairs will be any better so I would prefer a complete refund. If not then at least replacement chairs for the inferior ones that I purchased - that have not lasted even a year.

  • Initial Complaint

    Date:04/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased patio furniture and it arrived damaged and they company is not responding about replacement parts or giving me my money back

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased patio furniture in 2022 and started a warranty claim back on May 8, 2023. I attached the numerous emails placed to them and only received partial order after threatening small claims. Its now the end of October and I have been dealing with this for six months and I am still yet to see my full warranty exchange. As you can see within the last month they create a tracking number. Lie that its on its way and then when it never updates they blame something else and claim its on its way and never actually is.

  • Initial Complaint

    Date:10/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Outside Patio Set from Target. The product was made by Phi Villa. We placed the 7 piece patio set in out Lanai. Within 7-8 months, the table was getting marked and the chairs were peeling down to the rust. I purchased a two year warranty from Allstate offered by Target. When I presented Allstate with my issue, they immediately denied my claim. Then I went to Phi Villa and sent two E-Mails with no response. I tried to call them but the **************** line was full could not leave a message. I then sent another E-Mail with only a Auto-Response providing me with a case number. After a month I replied back on the Auto-Response and again no response. I am three E-Mails and two **************** NO RESPONSES and Allstate has just closed out my claim and with that I am out the $69.99 I paid. I am looking for a replacement 7 piece patio set or my total payment of $799.99 plus the $69.99 for a warranty that was useless.They do not respond and the **************** line ***************) needs to be cleaned out I guess from all the other complaints they received.Thank you

  • Initial Complaint

    Date:10/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 11, 2023 I ordered a 5 Piece Patio Table and Chair set from this seller via Amazon. Within a week I had received all items but two of the four chairs were damaged, I contacted the seller and two replacement chair pieces were shipped. These were also damaged. Again I contacted the seller and two more replacement chair pieces were received. While not perfect, I chose to accept them. Now I have four damaged chair pieces, in total weighing approx 50 pounds that I would like the seller to take back. They have refused to issue a return authorization and say that it is my responsibility to dispose of these items. These are not something that I can just add to my curb-side garbage can as they are too bulky. Taking them to the dump will cost $50.00 or more plus my time. I don't believe that this is my responsibility and think that the seller should pay to have them shipped back to them.

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 chairs made for outside use from ************** Phi Villa, I also purchased Allstate 5 yr warranty. Chairs faded in the sun 1st summer then arms peeling 2nd summer. These chairs only used in summer and put away in Winter. Contacted company for refund they said no, contacted **************** plan they said plan doesn't cover that. Company selling outside chairs that get destroyed for being outside is misleading and disgraceful. I paid $289 plus tax and expect company to stand behind their product.

Phi Villa is NOT a BBB Accredited Business.

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