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Business Profile

Pest Control Services

Fortified Pest Management, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has serviced my home for many years. They double charged my cc for Oct and November of 2022. I have all auto pay receipts and rhe refuse to credit my account for the $155. How can they do this?? i have sent repeated emails since December and still no reimburse and they charged me in January 2023!anyway?. Next charge comes Feb 15 2023. i asked to cancel my contract last Oct 2022 due to over billing From June- September and they stated i can cancel and pay the remainder of my contract without service????

    Business Response

    Date: 03/06/2023

    Customer has signed agreements for her and her son's pest control service. We have sent her the invoices and credits that we have given her since May 2022. She still thinks we owe her when we do not. Her charges are for both homes on different months .

    Customer Answer

    Date: 03/07/2023

     
    Complaint: 19538616

    I am rejecting this response because:
    I pay $75 per month for two houses. $40 on one and $35 on the other. 

    Receipt clearly shows two charges in Oct one for $40  then again in Oct for $80. November receipt shows TWO $75 charges. They also had to credit me for overbilling in December.

    They have overbilled me since last May that is why they had to credit me for their mistake.  

    Also, i am NOT ALLOWED to cancel my contract without penalty due to theit mismanagement of my funds and credit card charges? 

    How is that even legal? 

    Sincerely,


    ***********************************

    Business Response

    Date: 04/03/2023

    ******************** has been a wonderful customer for several years. We have provided services to her and her son. Towards the end of last year we went through an internal software change and was met with several challenges. The software was double billing, double charging and sometimes not charging at all. ********************* stood by us through that time. We are very grateful for that. Once we researched the billing issues that happened to ************************ account, we immediately credited her account for any discrepancies. We then provided ********************* with proof that her account was brought up to date, she refused to agree with our documented proof, stating we still owed her. We also provided her with a courtesy service to try and show her how appreciative we were for her long tenure with us. She continued to be combative saying we owed her this service. We hope with the BBB looking at these documents and explaining what we have been trying to explain the entire time this issue can be resolved. We want nothing more than her to realize that we would never try and do something unethical. If there are any unanswered questions please reach out. Thank you for your time and assistance.

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