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Business Profile

Projectors

AI Projector Tech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Projectors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a projector from this company and when we started having issues with the product we contacted the company's customer service and they would not call us or give us a pune number to contact them. They said they can only be contacted via email and if we wanted to return the product we had to take it to the store. I told them we didn't purchase the product at a store, we bought it at the *******************. I finally found a number and called the "company" who then answered the phone "Hello" not but the name of the company. When I told them what was going on and that I wanted a refund, they told me that they could send us replacement if they're was a problem with the projector but I told him the only problem was the projector did not do what they promised it would do and we just want our money back. He then said he wanted me to send him videos via text along with the error messages I was getting. I told him that I would have to reconnect the system up to do this and he said, just take your time and send them to me as soon as you can. I them told him, I just want a refund, please tell me where I can send the product back so we can get our money back. $3000 is not a small amount of money for us. He said to send the info and they might be able to help us but they will not refund us. So now we are stuck with a product that we can't use and don't want.

    Customer Answer

    Date: 10/30/2024

    Email for their customer service is **************************** and their website is ************. **************** was of no help. Please let me know if you need anymore more information. 

    Business Response

    Date: 11/11/2024

    Hi

    The customer contact me regarding his purchased and ask a questions which was replied by customer service immediately. the reply was unsatisfied to the customer, and the customer requested to return the product. We are the warranty company, and we are not related to any of the locations and transactions, therefore, I couldnt assist the customer more than what I did. Yes, we are online service only but able to provide answers to every issues appears. 
    We explained the customer that the issue they have can be resolved however, customer was not pleased and insist to return it at that point we couldnt assist anymore, but explain the customer what they should do. 

    Customer Answer

    Date: 11/12/2024

     
    Complaint: 22459693

    I am rejecting this response because: I would like to return the item and was told that I had to do this at the store. There isn't a store to return the item to. We purchased this item for $3000 and we're promised numerous things that the item cannot do. I called the business and he wouldn't reason with me or tell me how to return the item. I just want to return the item and world like my money back. 

    Sincerely,

    ******* ******

    Business Response

    Date: 11/15/2024

    Hi,

    I would like to clarify once again that we are a service company and not a retailer. 
    As such, we are unable to process any refunds because the purchase was not made through us. 

    If you could provide us with the invoice that includes the name of the seller or the store where the purchase was made, we will do our best to assist you in locating them and try to fix the issue.

    Please note that our main priority is product service only.
    We look forward to assisting you!

    Customer Answer

    Date: 11/21/2024

     
    Complaint: 22459693

    I am rejecting this response because: I am still trying to get a refund for the product. Hehe is the contact information and I have called them and they are refusing to give me a refund if I send the product back to the address given. Their customer service is if no help. Below is the information:

    Ai Projector Tech
    3815 Celcius Pl
    *******************-6480
    **************

    Sincerely,

    ******* ******

    Business Response

    Date: 11/25/2024

    Hello again,

    I am not sure if you guys read my respond.

    This company is not us, we didn't sale the customer the **********************, we are the warranty company and we can offer anything from technical support to replacement / upgrade. 

    I can't refund money I never got!!!!

    The customer keep mentioning this store, that's not us. They should contact them directly. 

    Business Owner
    AI Projector Tech 
    **********************************************

     

    Thank you. 

AI Projector Tech is NOT a BBB Accredited Business.

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