Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone named "****** ****" is claiming to be conducting a business named "*******************" from my personal residence in ******. I've requested Bizapedia to remove my home address and information from their website as it's obviously not correct and quite possibly FRAUDULENT. They responded that they had "checked with the Department of State" and when I went to the State Department to search for ******************* I couldn't find anything that showed it even existed.The same thing happened with ************************** - it simply does not exist in the world as a legitimate business. It appears to me that Bizapedia is snatching random addresses from the internet to use for setting up online businesses for other people. This seems to be FRAUD to me and from what I'm reading, it's happened to many other people.Once you receive the email that they've checked, there's no way to contest their "findings" as going back to their website only puts you back on the same page you previously used to lodge the first complaint without the ability to lodge a follow-up complaint or respond to their email.Everything about ************************** and ******************* smacks of fraud, money laundering, or worse. I do NOT want my name and address associated with anything to do with either of these "businesses."

  Business Response

  Date: 07/15/2025

  Hi Rose,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  ****************** (AZ)
  
  We checked with the Governing Agency¹ in ******* and the information they have made available as public record matches the information displayed on our site. Please see below for additional information on how to best affect your desired change.
  
  Please note that when there is a dispute pertaining to the accuracy of the information on our site, we will review the information the governing agency has published to decide the outcome of the dispute. If the information the governing agency has published differs from ours, we will update our information accordingly. However, if we determine that not to be the case, then there is nothing further we will do until the governing agency updates their information.
  
  Once the governing agency has updated their data, you can refresh your company's information yourself by navigating to our contact page and selecting the option which reads ************* information has become outdated and I would like it refreshed to match the official public record of the governing agency that has published my company's information."
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support
  
  1. Secretary Of State/*******************

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23599731
  
  I am rejecting this response because:

  Both ****** **** and Bizapedia have compromised my safety by publicly posting my HOME ADDRESS on their website. I do not agree with nor do I accept this "resolution" by Bizapedia. By posting my address on the internet, Bizapedia and ****** **** have given out my own personal information for anyone who doesn't agree with their business practices to search me out, come to my house, and cause harm and maleficence. This information has opened the possibility of stalkers and I am seeking legal counsel and intend to formally sue both ****** **** and Bizapedia for their predatory practices. 

  This is a clear and imminent danger to my own well-being. Bizapedia is allowing and creating websites with the personal information belonging to others and it's very dangerous to the actual owners of the homes and residences being publicized on the internet. I am going to seek remuneration from both Bizapedia and ****** **** for this infringement on my privacy, personal property, and sanctity of life. This is a clear and obvious theft of information not belonging to Bizapedia OR ****** ****.

  At the time of my complaint there were 22 pages and over 235 individual complaints against ************************** for this same predatory behavior. This is an illegal infringement on my person with possible legal ramifications from other entities such as the taxation department and governing laws surrounding businesses in general. I want my information REMOVED and unassociated with *******************, **************************, AND ****** ****.

  
  **** ******

  Customer Answer

  Date: 07/15/2025

  I have done my own online investigations to determine who is using my personal home address and details to pose as a business; I have included these documents via the attachments on the previous message and am NOT satisfied with the same canned response from Bizapedia. Once it's been submitted, there's no further ability to gain access to or contact any human at **************************

  Whomever "****** ****" is, they are using my information fraudulently and without consent from me. I do not benefit financially from any "business" being done by ****** **** or Bizapedia and my home address is being publicly displayed on the internet without my consent. This leads to me being placed in physical danger from stalkers, unhappy "customers" and others. I demand a full retraction of my home address from this business AND **************************

  Business Response

  Date: 07/15/2025

  
  Subject: ***************************** Profile Accuracy

  Hi ****,

  As our records accurately reflect the information on file with the appropriate Secretary of State, we are unable to make any updates until the official government record is amended. In this instance, the complainant's concern appears to be with the entity listed on the profile and the relevant state agency.

  Given that we have made a good faith effort to address the matter and our data remains consistent with the Secretary of States website, please proceed with closing this complaint.

  Best regards,
  Bizapedia Support

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I'm giving the benefit of the doubt that there's a glitch. There's no email address or phone number for me to contact Bizapedia, which is why I'm going through BBB. I've requested through their system on 6/12/25 and 6/23/25 to change the manager's address of ********************, in ********* to reflect the updated address listed in the Louisiana Secretary of State site. The outdated address may present a safety issue so I'd like it to be corrected asap. According to their prospective timeline on when they make corrections (up to 7 days), it should've been corrected by now.

  ****************************************************************

  Business Response

  Date: 07/10/2025

  Hi ****,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Selfless Esteem, LLC (LA)
  
  We checked with the Governing Agency¹ in ********* and the information they have made available as public record matches the information displayed on our site. Please see below for additional information on how to best affect your desired change.
  
  Please note that when there is a dispute pertaining to the accuracy of the information on our site, we will review the information the governing agency has published to decide the outcome of the dispute. If the information the governing agency has published differs from ours, we will update our information accordingly. However, if we determine that not to be the case, then there is nothing further we will do until the governing agency updates their information.
  
  Once the governing agency has updated their data, you can refresh your company's information yourself by navigating to our contact page and selecting the option which reads ************* information has become outdated and I would like it refreshed to match the official public record of the governing agency that has published my company's information."
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support
  
  1. Secretary Of State/*******************

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23573770
  
  I am rejecting this response because: I'm glad I gave the benefit of the doubt because it seems that there was a misunderstanding, which is why my requests were unresolved by Bizapedia. The info that needs to be updated is the manager's address as you'll see in the screenshot of the Louisiana Secretary of State site. The manager address in Bizapedia needs to match; otherwise, there may be a safety issue. Thanks, Bizapedia for your prompt response and thanks in advance for promptly correcting the manager address. And thanks to BBB for facilitating this communication/process.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company that calls itself ***************** owned by Zenglin ****, is illegally using our residential address ************************************ as the business's address. We are receiving mail for this company, with requests for money, being threatened with ******** husband and I do NOT own this company or are associated with it in any way.Please remove this company from your ************************ search results.

  Business Response

  Date: 06/25/2025

  Hi Denise,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Trioxanaser Inc (CO)
  
  We checked with the Governing Agency¹ in Colorado and the information they have made available as public record matches the information displayed on our site. Please see below for additional information on how to best affect your desired change.
  
  Please note that when there is a dispute pertaining to the accuracy of the information on our site, we will review the information the governing agency has published to decide the outcome of the dispute. If the information the governing agency has published differs from ours, we will update our information accordingly. However, if we determine that not to be the case, then there is nothing further we will do until the governing agency updates their information.
  
  Once the governing agency has updated their data, you can refresh your company's information yourself by navigating to our contact page and selecting the option which reads "My company's information has become outdated and I would like it refreshed to match the official public record of the governing agency that has published my company's information."
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support
  
  1. Secretary Of State/Department Of State

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23512932
  
  
  
  I am rejecting this response because:  Zenglin Zhou is illegally using our residential address as the address for their business, TRIOXANASER INC. without our permission.

  Zhou applied for this business license when we were out of the country for 2 weeks in June.

  We have alerted the US Postal Inspector of Mail Fraud and Identity Theft. We have also contacted the Colorado Secretary of State as well as the Colorado Attorney General.

  Any mail addressed to TRIOXANASER INC. will be returned to sender, marked: Not At This Address

  Any packages addressed to the same will be refused.
  
  
  
  Sincerely,
  
  
  Robert Bergeron

  Business Response

  Date: 06/27/2025

  Hi Hugo,

  Please close this complaint as we checked with the governing agency and they verified the information we've published matches the information they currently have on file. There is nothing further we can do until the government record is updated.

  Best regards,

  Bizapedia Support

  Business Response

  Date: 06/27/2025

  Thank you Hugo, I just wanted to add a personal note between us two which is not for public consumption, if you check the url on our website, you'll see we hid the private information as a courtesy even though the user has stated this is not her company, and if you search on the CO SOS site, you'll see the company's status is still listed as "Good Standing". Whenever there's a complaint like this, that's always the best process to determine the facts. :)

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've contacted this company twice about removing my profile from their website. I didn't authorize my information being published and didn't know they had my information until I did a ****** search of my company. In their contact form, there is no option to do this. I first asked for private information to be removed (they published my home address which isn't public). Then I told them my business folded (even though it didn't), hoping for it to be removed. They responded saying they researched that it wasn't and therefore wouldn't remove it. Then, I asked for it to be COMPLETELY removed and their response was that the source they were pulling from says my business is continuing to be published to their agency. What agency are they pulling from? It just seems like a scam and I don't want my information to be published there. I would like my entire profile removed (********************************************************************). I do not want to be associated with this website.Thanks!

  Business Response

  Date: 06/25/2025

  Hi Lindsey,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Loubelle Communications (MD)
  
  Please note that we checked with the appropriate governing agency in your company’s jurisdiction and have certified that the information on our site matches the information the agency has made available. Per our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: 23511706
  
  
  
  I am rejecting this response because:

  I'm aware my profile exists but I didn't authorize it to be published on your website. Please COMPLETELY remove the profile from your site.

  
  
  
  Sincerely,
  
  
  
  Lindsey Linton

  Business Response

  Date: 06/25/2025

  Hi Hugo,

  As you can see we've made a good faith effort to resolve this complaint by hiding the private information on the profile. Please kindly close this complaint and there is nothing further we can do. 

  Finally, we submitted a request to Google and Bing to check the page in question for changes. The search engines will generally update their search results whenever they detect a change to a page's content, although the process can take anywhere from 1 to 30 days. Please note organic search results are not controlled by Bizapedia and there is nothing further we are able to do to hasten their update or removal. You will have to personally communicate directly with entity that owns the search engine through one of their online tools to have a search result removed in an expedited manner.

  Best regards,

  Bizapedia Support
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bizapedia put my business online, with my physical address. Is that not a violation of my privacy. NovaGold Auth *** has a registered agent, because its remote. What rights does those crappy bizapedia have to that? Did I ask them to promote or advertise for me? I want my address and personal information of every member of the business taken down now. Those faceless pieces of s***

  Business Response

  Date: 06/17/2025

  Hi Omobolanle,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Novagold Auth LLC (TX)
  
  Please note that we checked with the appropriate governing agency in your company’s jurisdiction and have certified that the information on our site matches the information the agency has made available. Per our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home address is displayed on this company's website. Their website is extremely difficult to use. In order to submit a request to remove my private information, I am asked to provide a URL of my website, but it will not accept the web address. I've tried this several different ways. I assume this is intentional. I want my private information removed.

  Business Response

  Date: 04/28/2025

  Hi ********,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Coastal Remote ****************** (**)
  
  Please note that we checked with the appropriate governing agency in your companys jurisdiction and have certified that the information on our site matches the information the agency has made available. Per our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23254015
  
  I am rejecting this response because:
  While I appreciate your response, this action does not fully resolve the issue.

  Attached is a screenshot of the same information defeats the purpose of it being hidden on a particular part of your website.

  The information is still public on your end and I would like it removed please.

  Sincerely,
  
  ******** *****

  Business Response

  Date: 04/30/2025

  Hi ****,

  Please close this complaint as we've made a good faith effort to resolve it by hiding the private information found on the company profile on our website. The user will have to communicate directly with the company that owns the search engine to remove the search engine's listing in a more expedited manner. 

  Thank you,

  Bizapedia Support

   

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ANOTHER ******** PUBLISHED UNDER MY NAME. I DO NOT UNDERSTAND WHY YOU PUBLISH FAKE BUSSINESSES WITHOUT ANY REAL EVIDENCE. ******************** is ALSO A FAKE BUSSINESS UNDER MY NAME AND ADDRESS I want this removed entirely and anything under my name removed from your website. I do not own any llc

  Business Response

  Date: 04/21/2025

  Hi Kayla,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  ******************** (IN)
  
  Upon receiving your inquiry, we reviewed the current records for your company published by the relevant governing agency. Our review showed that this agency continues to publish your company's information as displayed on the ************************** website regardless of your company's current filing status. Per our policy, we will not remove or change a company profile as long as it accurately reflects the current information published by the relevant governing agency, even if your company is no longer listed as active.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again, Bizapedia is publishing fake LLC under my name. ********************** is using my name and address to promote a fake business that I did not create. I have never once created an LLC and now I am continuously being harassed through mail with spam offers for this LLC. I now have my personal information being doxed online. THIS IS NOT MY BUSSINESS ANYTHING UNDER MY NAME IS FAKE

  Business Response

  Date: 04/21/2025

  Hi Kayla,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  ***************** (IN)
  
  Please note that we checked with the appropriate governing agency in your companys jurisdiction and have certified that the information on our site matches the information the agency has made available. Per our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company/website ************************ is sharing my llc information online without my permission. I am a one man company gardener and they share my home address online( my email is full of junk and spams asking for money ) I want them to delete my llc information from their website. I never had any business with them. I ******* and found out that they already have a huge lawsuit for doing this to other people. Someone needs to stop them in this illegal practice. Thank You!Also they don't have a phone number and in order to send them email they require you to sign a multi page contract disclosure where you agree to give them right to share more of your info.

  Business Response

  Date: 04/21/2025

  Hi ********,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  *************** (**)
  
  Upon receiving your inquiry, we reviewed the current records for your company published by the relevant governing agency. Our review showed that this agency continues to publish your company's information as displayed on the ************************** website regardless of your company's current filing status. Per our policy, we will not remove or change a company profile as long as it accurately reflects the current information published by the relevant governing agency, even if your company is no longer listed as active.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

• Initial Complaint

  Date:04/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue involves advertising of my business. I did not pay for this service and have never heard of them before. My husband informed me this morning that this service-Bizapedia, had my full name, personal home address (listed as the principal address) and it had given my business a low rating of 5.6. My business is still very new and we are trying to get it off the ground. For them to list a fake low rating and make false claims should be punishable by law. I listed my business with an official business address-which is clearly on my company website along with a business email. This is a PAID service that I chose as I did not want my personal information listed on the web for the world to see. This is a violation of my rights and this was done without my knowledge. I did reach out to them today-via their site-******************************** and requested that they remove my personal information. There is no telephone number to call for customer concerns. I see that they have done this to other companies as well by viewing *******************. I am very upset about this shady business and their unscrupulous practices.

  Customer Answer

  Date: 04/18/2025

  Thank you for reaching out to me. The name of my company is ******************************  The *** showing my company and personal information is: ********************************************************************;

   

  Thank you.

   

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********-*****