Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22, 2024 I called Red Rock Radiology to cancel my appointment. No one answered the phone. I called 8 times. I was on hold for a total of 30 minutes. I wanted to leave a voice message telling them I was cancelling my appointment on November 27, 2024. But that option was not available. This business has no cancellation options. I received a bill by text on December 2, 2024 from Red Rock stating I owe $185.00 for the missed appointment. I called a total of 5 phone numbers on December 2. The last number answered. It was by a person named ****. He said that a review would be sent to the back office. I was told by **** I am not allowed to contact the back office. I was told by **** that there is no one at all that I can call about this bill I received. I am not a person to ignore a bill. So I called and called. And only got in touch with this person **** in a billing office. Apparently Red Rock does not communicate at all with their patients when there is a a problem or a cancellation. There should be a phone number to call and leave a message regarding cancellations. I want the $185.00 bill removed. I did my part by calling to cancel several times. But there was no answer. They were busy! So now they send me a bill! I am never doing business with this place ever again!

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed emergency medical services, which were rendered by this business in 2022. This provider is an In-Network provider with my health insurance carrier. Thus, they submitted a claim for their services and my insurance provider paid their contracted portion. Red Rock Radiology proceeded to balance-bill me the portion of the claim that was discounted by my medical insurance provider. This balance was eventually sent to a collections agency (in June of 2023)Balance billing is illegal to do with health insurance claims. I called ********* ********************** with a representative from my insurance provider present on the call, in May of 2024. My insurance provider confirmed this balance should not be my responsibility and submitted supporting documentation to ******** to prove this. It is now November 2024 and ********* accounting department has given me the run around consistently for the last 6 months with removing the balance from my account. Every time I call, they say my account is still in review/investigation and that I have to wait another ***** business days before calling back with a status update. This has happened to me three times already over the last 6 months. They are not working to resolve my account even though I have submitted all required documentation to them, and this waiting period is unacceptable

• Initial Complaint

  Date:11/08/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Letter sent to Red Rock Radiology Associates:I am writing to formally dispute the remaining balance of $23.00 on my account for the computed tomography (cervical spine without contrast) performed on 03/21/2024.I have already made all required payments for this service, as outlined below:3 payments of $23.00 each 1 payment of $19.90 Total payments made: $88.90 Please find attached copies of deposited checks (#****, #****, #****, and #****), all showing the account numbers written in the memo section. These checks have been cleared and deposited by your company.Given this evidence of payment, I respectfully request a revised bill reflecting a $0.00 balance.

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is on Red Rock Radiology Associates who ruined my credit history by falsely putting my account with a collection agent who then reported to the Credit Bureaus. Because of this action, my credit score dropped 96 ********* Feb. I received a bill from ******** informing me that my insurance company denied the payment. The billing amount was $915.00 Feb 28, 2024 - I contacted Willane from Red Rock Radiology billing who asked me if I have secondary insurance because my primary insurance denied the bill. I told them I did not another insurance. They said they will re-submit the claim to my insurance. May 22 - I received a letter from a collection company, ********, informing me that my account with is in collection. I immediately made a 3-way call with my insurance company and ******************* billing. In the conversation, I found out from my insurance company that Red Rock Associates used the wrong service location when submitting the claim to my insurance, that was why the claim was denied. Red Rock said they will escalate my case and re-submit.July 26 - I called to ******** to follow up the case with ****** and found out nothing was done. Had 2nd 3-way call with my insurance and ********. Red Rock again said will esclate my case and stopped PlusFour.Sept 09 - I received an email from 1 of my credit card, stating that a bad debit account was opened. It was from PlusFour. I contacted ***** (Escalate Specialist) from Red Rock, who apologized for the situation. I requested to talk to her supervisor. I was put through to a supervisor Welson who promised me will escate my case and stopped PlusFour.Oct 02 - The bad debit account is officially on Experian. I again called to Red Rock and talked to another supervisor Leneth. She read through all previous conversations, admitted their error from the very beginning. Promised to escalate my case and stopped PlusFour. With intestest and fees, my account now is $977.

  Customer Answer

  Date: 11/18/2024

  Can you refer me to a government agency who has legal authority to handle this type of case?  My credit score took a lift-time to build,  this is not right and I need justice.