Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/19/25. I called in to file a claim about lost property in a vehicle that had recently been ***ossessed. I spoke with one of the agents (****) who advised me to send an inventory list of the items missing and email them to a ************************ **** then advised me that someone will follow up with me by the end of the week or early next week. Today is 3/31 and I still had not heard from anyone. I called in and was transferred to someone named ***. Each time I tried to explain my situation, he would interrupt me. He told me that the *** had advised me that I only had one chance to retrieve my belongings(which was not true) and that I responded with thats ok, Ill be back on Tuesday (which also was not true). These folks did not have me sign any paperwork or explain any of the process to me. This situation is all new. Instead of trying to rectify this situation, ***, who said he was the owner, hung up on me. When I called back to speak to someone else, he answered with I didnt have a chance to look into this. I then could see that *** was not interested in anything other than not taking responsibility and being argumentative. I asked for the phone number of the ***ossession company and hung up. There are more than 15 personal items that I am looking to retrieve. I did not call with an attitude or with an abrasive tone. I called simply to inquire about the status of my claim and instead I was treated as if I had attacked the mans character. I now have no idea whether or not I will ever see my belongings or of the financial institution will assist me. No customer should be spoken to and hung up on when a company drops the ball on personal possessions. I have documentation that 1) there is no one time that I have to pick up my things and 2) I have 30 days to retrieved my belongings before they can discard of them. I dont wish this experience on any person and I sincerely hope no customer has to deal with ******************** A or *** *****, again.

  Business Response

  Date: 04/01/2025

   Our apologies to Mr. ******* but the inventory e-mail was never { and still has not } been recieved and there was no follow up by Mr. ******* to make sure. Flying "A" did not recover, inventory, or store Mr. ******* personal property. This duty was performed by a transporter in the State in which he resides. We have spoken to that company and they advised us that Mr. ******* came to their facility by appointment to clean out his vehicle. They stated that the customer stated he only wanted a few items and would return for the rest. He was advised by the transporter that he needed to remove everything from the vehicle as there was no guarentee that the vehicle would remain at their facility as it is SOP to move the vehicle to auction to prepare it for possible sale. The transporter claims they have a copy of both the customer ID and a signed release but we will not post sensitve information to a public forum. Mr. ******* was in fact extremely abrasive in tone contrary to his statement and he was never hung up on. With regard to Mr. ********* documentation we are not sure what he is refering too, however, state law does require personal property to be stored for 30 days unless it is redeemed prior which appears to be the case here. We are unable to comment on how mant times he has to pick up his things but in general you cannot just make up your own rules and need to folow the company protocal for redeemptions. We understand this is an emotional time for the complainant and hope this helps.

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23141613
  
  I am rejecting this response because:
  
  Sincerely,
  
  Bupe Ngwashi

  Customer Answer

  Date: 04/04/2025

  They were emailed the document from citizens stating that I had 30 days from the notice of intent letter being sent out(2/21/25) to retrieve all of my personal property. I did not sign nor was told by any representative at Late night towing(company who picked up the vehicle) that I only had one opportunity to retrieve my things. There are cameras in that lot to prove how short my interaction was. If I was told to get all my things and I couldnt come back a second time, why wouldnt I do that?

  Business Response

  Date: 04/04/2025

  Our apologies to Mr. ******* but the inventory e-mail was never { and still has not } been recieved and there was no follow up by Mr. ******* to make sure. Flying "A" did not recover, inventory, or store Mr. ******* personal property. This duty was performed by a transporter in the State in which he resides. We have spoken to that company and they advised us that Mr. ******* came to their facility by appointment to clean out his vehicle. They stated that the customer stated he only wanted a few items and would return for the rest. He was advised by the transporter that he needed to remove everything from the vehicle as there was no guarentee that the vehicle would remain at their facility as it is SOP to move the vehicle to auction to prepare it for possible sale. The transporter claims they have a copy of both the customer ID and a signed release but we will not post sensitve information to a public forum. Mr. ******* was in fact extremely abrasive in tone contrary to his statement and he was never hung up on. With regard to Mr. ********* documentation we are not sure what he is refering too, however, state law does require personal property to be stored for 30 days unless it is redeemed prior which appears to be the case here. We are unable to comment on how mant times he has to pick up his things but in general you cannot just make up your own rules and need to folow the company protocal for redeemptions. We understand this is an emotional time for the complainant and hope this helps.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23141613
  
  I am rejecting this response because: there is no signed documentation from me and if it was signed, it was forged. There are Cameras in the lot that will prove that. 
  
  Sincerely,
  
  Bupe Ngwashi

  Business Response

  Date: 04/10/2025

  Good afternoon all, 

  We are not sure what we can do here . Neither the paperwork nor the cameras Mr. ******* refers too belong to us but are property of the transport company in question. We suggest you obtain copies of the paperwork or video evidence from the transporter that you did the transaction with if you disagree with their statement? The resolution you are requesting states "refund" but we do not have any documentation that indicates you were charged anything when you cleaned out your vehicle? 

   

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23141613
  
  I am rejecting this response because:
  I selected refund because I would like my items in my vehicle returned. Flying A is suggesting I signed paperwork and showed my ID when that is not true. This whole issue is around retrieval of items. Why is it that *** is so quick to respond to these claims and yet showed no intention to follow up on my initial claim on 3/19.
  

  Ive attached the email that is dated and time stamped of my inventory list.

  Sincerely,
  
  Bupe Ngwashi

  Business Response

  Date: 04/10/2025

  *** is not dismissing your claim. *** has no idea of what you took from your vehicle when you initially cleaned it out. *** has been told by the transporter that you were instructed to take everything out. How does *** determine what you took and what { if anything} you did not take? Thank you. *** suggests that you get copies of the video you claim to have so we can all review it. 

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been informed that I am in bankruptcy proceedings and the phone number of my lawyer. And they continue to harass me and my family. According to the trustee's will, they can have problems due to the harassment. I just want them to stop harassing me and wait for the results of the court.

  Business Response

  Date: 01/15/2025

  Good afternoon all, 

   

  On or about 1/3/2025 our office did in fact speak with a ******* Ozoria *******, but we will withhold the phone number as we are not sure this is the right or same person. On this call ******* made no reference to any bankruptcy but did make the statement and I quote " I have contacted a lawyer so bleep off " and hung up. We have not been provided with any attorney information or any other points of contact at this time. She is free to contact our office with any further instructions or information if she so chooses. That is the only contact that we have had with a person by that name. 

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was repossessed on November ******* and I had to make an appointment to get my personal property upon arrival Flying A advised ************************** (West Texas Auto Recovery) to charge me $75 CASH Only in the exact amount. Which is illegal in the state of *****. The tow company cannot charge you anything to recover your personal property in the vehicle.Texas Occupations Code 2303.155(f). The ***************************** and Regulation, which regulates tow companies, says on its website that "You may have access to your car to recover personal property. You do not have to pay a fee to do this." In addition, the tow company must allow you access to the console or glove compartment, without charge, to retrieve any identity documents, or vehicle ownership documents, which are in there. Texas Occupations Code ********.

  Business Response

  Date: 11/07/2024

  Good afternoon all, 

  Flying "A" Information Resources is not affiliated with ************************** (************************) and does not and cannot dictate their business practices. Flying "A" is not located in the State of Texas and is unaware of the statute governing tow companies in the State of *****, however, Flying "A" does know that ************************** (************************) is not a "for hire" tow company at all but is in fact a licensed recovery company which we understand is not subject to ***** Occupations Code 2303.155(f). The known industry standard is to allow an individual to redeem medication and car seats at no cost. The itemization and storage of all other items may incure fees which are at the discretion of the company(s) providing the service. None of which Flying "A" controls. Hope that helps. 

   

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flying A Information Services ordered a wrongful repossession of my car on 1/24/24 in ******** *************. It was the PREVIOUS owner/debtor on the order to tow my car, I bought it a year and a half ago from a used car place and transferred the title and registration to my name. I got an auto loan with DCU bank and Im current on my payments. No problem, right? But NO. These idiots show up Wednesday night at 8pm, its cold dark and rainy and they put my car on a tow truck. My neighbor saw it and called me to come out, otherwise I wouldnt have known they had towed it, I would have just come out the next morning for work and panicked that it was stolen or something. Long story short, the next day I call my auto loan bank DCU and they confirm that Im current on my payments and the title is in my name now and they had nothing to do with the repossession. I call the police and they are sympathetic but they say its a civil matter and not a police matter. Fast forward about 25 phone calls to the tow truck company and Flying A Information Resourcesand they finally admit its a mistake and release the car without charging me any fees. Thankfully a friend is available to drive me 45 minutes to Providence to pick up my car before they close at 3pm. Meantime I missed a day of work dealing with this incompetent nonsense. Blinker is no better. Wouldnt they check who the CURRENT owner is before ordering a repossession?

  Business Response

  Date: 01/26/2024

  Good morning all, 

               Flying does not entirely dispute *********************** claims or comments and is genuinely empathetic to her ordeal, however, she has some details of the event incorrect. Flying "A" does not order or authorize any repossessions. It does logistically coordinate recoveries on behalf of the financial institutions that hold the liens on said collateral. In this case the previous lien holder was unaware that they had lost the lien on this vehicle either through failure of notification from the "used car place" with which it was purchased or the seller from which they had purchased it from. Once we received the first call from ******************* and notified of the possible lien loss, Flying "A" notified the previous lender and launched an immediate due diligence process and confirmed the lien loss. ******************* was contacted to arrange the return of the vehicle and it was determined that the fastest way to get her the vehicle would be her picking it up versus it be delivered as there was a shortage of man power to expedite a delivery. Let it be known that there are numerous processes in place to confirm the status of a lien but they are not infallible and again we regret this incident took place. 

   

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father passed away left me his car as a beneficiary of that specific asset. He had accidental insurance on this vechical plus he obtained full coverage withing his auto insurance of the car. Liberty ************ down in ********** ******* has the wrong amount due for pay off they doubled the price then hired a place out of ****** that is called flying A information! Repo of cars. First off the car is in my name I don't owe a debt as secondly it was executed to me within a living will that's in court! Secondly they can't just add a lien because someone passes away unto which they have done. The supervisor at ************ named ***** states the judge has no authority into which she doesn't have to follow a order through the courts. These people are commiting fraud and scamming people that are dealing with loss of a family member within the grieving process! I asked where I should take the car (just to see where ) they won't give a address to give it up. Very unfaithful buisness working together to profit of the death of a person! It's wrong in so many ways . I want for another family to never gave the nightmare mine has with these people. They aren't even licensed to take a car in ******* or ******** . I want them stopped and to be responsible for their actions!

  Business Response

  Date: 03/20/2023

  It looks like this woman's father passed away. Her father was a customer of the credit union. Her problem is with the credit union NOT Flying A. I have NO IDEA which account we are talking about. The account in question is NOT in the woman's name who has made the complaint. I hope this helps. I am sure she is a very nice person going through a rough time after her father has passed away. Let me know if there is anything more we cn do.

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2010 Chevrolet Silverado that I'm listed as owner, financial plus cu is listed as lien holder. This company sent a fraudulent repo order to ****** towing & recovery in Florida to take my truck. They conspired with ****** ********* who is not a lien holder on my vehicle to commit larceny by conversion by taking my vehicle in order to satisfy a collection agencies debt that I had no knowledge of. Pursuant to Florida & Michigan law, no one can or has the right to repossess my vehicle unless they are listed on title as lien holder which they are not. Please see photo attached. I told this company that I have title and they told me no I don't have the title. They claim I can't have title and only had registration. I tried to tell them by law they cannot take my vehicle in order to collect a debt. They go around stealing peoples property in order to satisfy a debt but fail to file proper paperwork to have claim of lien. I had 3 heart attacks and my nitroglycerin was in truck and I am not able to have access to RX. Florida statute states before a repossession can occur they are to give me my property. Copies coming with this complaint. Allied solutions has no lien on vehicle because they never filed with the state of Michigan to have title corrected removing one lien holder and adding another lien holder. So they have no legal right, nor any legal claim to repossess a vehicle where they were not and are still not lien holder printed on title pursuant to law. They conspired with one another to take, deprive me of my personal property with out legal claim. You cannot take personal property unless you are lien holder. It's a criminal act now, and I'm filing lawsuits on all parties involved. I knew nothing about allied, flying A or Xtreme recovery. They all broke the law. Tomorrow will be a full week I've been denied access to my truck & personal property along with RX. I want my vehicle back. I even paid allied solutions & still don't have my vehicle. Lost labor..

  Business Response

  Date: 09/16/2022

  Business Response /* (1000, 5, 2022/08/26) */
  Contact Name and Title: R. L****** CEO
  Contact Phone: ************
  Contact Email: rl******@fairlocate.com
  This vehicle was repossessed from Mr ***** for non payment to his credit union since 2017. Our client is an insurance company who insures credit union loans. Customer owes $15,400 and the insurance company let customer redeem for $8000. Me ***** made out pretty good for not making any payments for five years. We have been VERY helpful to Mr *****. In dealing with Mr ***** I find him to be a fabricator of the truth. I hope this helps you with resolution of this matter.