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Business Profile

Residential Air Conditioning Contractors

Nevada Residential Services, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,On July 4th 2022 I purchased a Rheem HVAC condenser unit from Nevada Residential Services. I was informed that the unit would have a 10 year parts and 2 year labor warranty. Upon confirming the warranty with the manufacturer I was informed by the manufacturer that the unit is not properly registered in my name and address. I have repeatedly reached out to Nevada Residential Services and Rheem without success. I am hoping that BBB can help me resolve the warranty issue or replace the unit with a new unit with a 10:year parts warranty or refund my monies. Thank you very much Sincerely,***********************

    Business Response

    Date: 10/12/2022

    Good Morning,

    In the complaint at question, to register the equipment we had to go through the company Rheem. We called to get this done and they said we had to do it through email. After several emails they would take days to get back to our company and then would require more information after more information to register equipment. We provided everything they needed with still little help to get this done. Rheem is very bad a responding. Finally, everything has now been resolved, equipment is registered under ******'s name. We did send ****** the paperwork to show equipment is registered in his name and I did talk to him and he is now very satisfied.

     

    Customer Answer

    Date: 10/12/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Nevada Residential Services, LLC is BBB Accredited.

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