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Business Profile

Searchers of Records

Persopo.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried a 5 day trial on the evening of the 6/19/23 and was charged for a full monthly subscription before the trial ended. Customer support is only available on weekdays and there is no option to cancel or try and resolve issues through the website. This does not strike me as an ethical business practice. Ticket # ******

  • Initial Complaint

    Date:05/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SINCE 2019 I have been contacting ******* to remove my information, nobody has responded or acknowledged me. When I called **************** I got a woman who said sorry I can't help you, keep emailing. I said for 4 more years? And she said if that's how long it takes.My privacy is being violated and they have shown no responsiveness Ticket ******

    Business Response

    Date: 06/19/2023

    We apologize for the inconvenience. Is that the only ticket number you have received.

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested this website remove my personal data but the data remains on the site.

    Business Response

    Date: 06/19/2023

    We apologize for the inconvenience. It can take up to 10 to 20 business days for the information to be removed. Did you receive a ticket number?

    Customer Answer

    Date: 06/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/16/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been attempting to cancel my account with them. I have called multiple times to just be hung up on. I have been calling within business hours. There is no option to cancel online. I would like to just have my account canceled. This company is making it very difficult to cancel.

    Business Response

    Date: 05/22/2023

    Your account was canceled as requested on 5/15/23 when you spoke to one of our representatives. 

  • Initial Complaint

    Date:04/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* attempted to make an unauthorised charge on my credit card on April 15, 2023. I did not enter my credit card information on their site. I did not place an order on their site. Their attempt was declined by my card. I want the public to be aware that this site is dangerous to enter.

    Business Response

    Date: 05/10/2023

    We apologize for the inconvenience. You did sign up with us for the six month membership back in April 2016. We went ahead and canceled your account. There will not be any more attempts for a payment to come out.

  • Initial Complaint

    Date:03/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested this in **************************************************************************************************************************************************************************************** to opt out. The website has created some type of reset every time you attempt to enter your personal information to request the opt out via its website. I have paid a service to request the opt out and you have ignored the request for months now.Im making a reasonable request for your website to stop selling data that is related to *********************** age 55 in ******* ***** along with ****************** *********************** ********************* Youre knowing allowing my personal data to be sold after months and months in 2022.

    Business Response

    Date: 05/22/2023

    In order to have your information removed you would have to do so by sending a request to [email protected]. If you need the exact step by step you can view that information @ persopo.com by clicking the Opt Out link.

  • Initial Complaint

    Date:01/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Persopo charges **** for public records, these records were useless and inaccurate.They provide a email support. persopo.com on their website which no one responds to even a request for cancellation. Minutes after I received their useless reports, I emailed and asked my account be cancelled. They continued to charge my credit card for ***** for Sept, Oct, Nov, Dec 2022. I finally called the rudest customer rep on Dec 22, 2022 she credited only a month, insisted I was responsible to call to cancel although they provide an email . She said they dont use that email. I want a full refund back for Sept, Oct, Nov she said she would only give me Dec since its my responsibility. I never used the account after 1 report since their reports were useless.

    Business Response

    Date: 02/16/2023

    We apologize for the inconvenience. We issued an additional refund. 

  • Initial Complaint

    Date:12/13/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 17, 2017 I demanded Persopo.com to remove my information. They did not comply and placed my information again on their website. To my horror my address and information is still being sold.I am a public figure but also have an LA superior court order that keeps my and my young childs address confidential due to a stalker and Persopo.com is putting my family at risk for harm by unethical data selling practices, refusing to respond and permanently remove my information and causing me distress through unethical gaslighting when I have made courtesy phone calls to have my information removed. I am requesting that Persopo.com immediately remove any and all traces of my name and stop linking me to family and putting them at risk. There should be ZERO reference to my name on their site. I do not have a working relationship with them.**************************************************************

    Business Response

    Date: 02/16/2023

    We apologize for the inconvenience. In order to get your information removed from out website you would need to go to our website @ Persopo.com, scroll to the bottom of our homepage, select the Opt Out option and there will be step by step instructions on how to get you information removed from our website. 

  • Initial Complaint

    Date:12/05/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As many others comments... I have been a victim of this criminal company who refuses to remove my personal information. I've asked over the course of several months with proof such as screenshots, dates, email receipts etc and their website continues to show all my personal information. I'm in the process of looking for a reputable attorney to *** the h*** out of this company seeing how i am not the only victim. These types of company are criminal and should be held liable. Over the course of months and my information continues to show despite their fine print about allowing 20 business days. Multiple attempts spanning months have been made. And every direction by this company has been followed in order to have my information removed and they continue to ignore my requests.

    Business Response

    Date: 12/06/2022

    We apologize for the inconvenience. Did you receive a ticket number?

    Customer Answer

    Date: 12/07/2022

    Ticket ID# (304720)

    Ticket ID# (307392)

    Ticket ID# (313284)

    Ticket ID# (322333)

     
    Complaint: 18527967

    I am rejecting this response because: as you can see from the various tickets above. Each ticket is corresponded with a request and their email specifically states to reply to that said email and each time i responded. You can see this has been an ongoing criminal act on persopo not removing information despite countless emails and request and following their directions.


    Sincerely,

    ***********************

    Business Response

    Date: 01/04/2023

    The listings have been removed.

    Customer Answer

    Date: 01/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    To the business. Thank you for removing my information.


    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled this ***** subscription multiple months in a row and even reported to my bank but still having monthly charges come through as recent as today. Company has stated they stop subscription but they dont. More than 4 months and waiting

    Business Response

    Date: 12/01/2022

    We went ahead and issued a refund for the last 3 charges. You were last billed 11/22/2022, you called that same day after the charge was taken to have you account canceled. We did not receive a request for cancellation before then. You will receive a refund in 3 to 5 business days from today (12/1/2022). You will receive an email confirming. 

Persopo.com is NOT a BBB Accredited Business.

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