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Business Profile

Searchers of Records

Persopo.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company will not process Opt-Out requests. I opened multiple tickets with support over the last 8 months with no response. I called the number and they said they could not process requests over the phone just via email. The company will not respond to support emails for opt-outs!

    Business Response

    Date: 09/16/2022

    Business Response /* (1000, 5, 2022/08/16) */
    We apologize for the inconvenience. Did you send the email requests to *******@persopo.com?


    Consumer Response /* (3000, 7, 2022/08/18) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Yes


    Business Response /* (4000, 9, 2022/08/26) */
    Did you receive a ticket number? If you did can you please provide it?


    Consumer Response /* (4200, 11, 2022/08/30) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Ticket ID# (******) or Ticket ID# (******) or Ticket ID# (XXXXXX) or Ticket ID# (XXXXXX) or Ticket ID# (XXXXXX)

  • Initial Complaint

    Date:08/01/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is revealing very sensitive personal information about me online and I have tried to opt out from their files several times without any success. I please want to be removed from their files and my private information to remain private. Thank you

    Business Response

    Date: 12/01/2022

    We apologize for the inconvenience. Did you ever receive a ticket number?

  • Initial Complaint

    Date:07/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have submitted numerous requests over the course of at least a year for Persopo to remove my personal information including my home address and my information is still on their website to this day. I even called their customer support number and the staff were extremely rude and said is nothing they can do and told me to submit the request via email which I already have been doing multiple times for over the course of at least a year. I got ONE reply from someone named Monica via email to request # ****** stating my information removal had been completed but it was a lie. My personal information is still on their website today. They are putting numerous people's safety at risk by refusing to remove personal information from their website and posting people's home address for stalkers to access.

    Business Response

    Date: 09/07/2022

    Business Response /* (1000, 8, 2022/08/16) */
    We apologize for the inconvenience. What was the last ticket number you submitted?

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an email to the website persopo.com to opt out and remove my personal information. I followed the opt out instruction listed on the website. I received back an email response stating they will removed my personal information in 10 - 20 business days. Assigned was Ticket ID# (******). After 20+ business days my information was not removed. I called the number listed and the person that answered the phone was less than helpful but did say they could not help me and I needed to contact them via email. I have followed their instructions and my personal information is still listed. This is not the first time I've tried to remove my personal information. Attached is screenshots of the email I sent on June 26, 2022.

    Business Response

    Date: 09/17/2022

    Business Response /* (1000, 8, 2022/08/22) */
    We apologize for the inconvenience. In order to get your information removed from out website you would need to go to our website @ Persopo.com, scroll to the bottom of our homepage, select the Opt Out option and there will be step by step instructions on how to get you information removed from our website.


    Consumer Response /* (3000, 10, 2022/08/23) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I've already followed their "opt out" procedures. The problem is they are not following their "opt out" procedures. I've submitted a request with all the necessary info and waited more than their suggested time frame. They just don't want to remove the posting. VERY SHADY WEBSITE. The state of Nevada or Congress needs to shut these data harvesters down!


    Business Response /* (4000, 12, 2022/08/26) */
    Did you receive a ticket number?


    Consumer Response /* (4200, 14, 2022/08/30) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    THE TICKET NUMBER IS ******. This was previously provided in the original complaint that was filed.

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Persopo has published my personal informaiton on their website. My personal information is endangering and putting my life at risk. Stalkers can obtain my personal information through persopo website. I request persopo delete my information from their website. I have also submitted removal request more than 45 days ago on *******@persopo.com but persopo has NOT responded to my email neither persopo deleted my personal information from their website.

    Business Response

    Date: 09/21/2022

    Business Response /* (1000, 8, 2022/08/16) */
    We apologize for the inconvenience. Did you send the email request to *******@persopo.com?


    Consumer Response /* (3000, 10, 2022/08/20) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    yes I did Send in the email to *******@persopo.com it didnt get No reply from persopo company. thus, my email was ignored by the company persopo.

    I Didn't recieve any letter or written notices from persopo company.

    I request again to persopo company to DELETE MY personal information from persopo website.

    Thank you.


    Business Response /* (4000, 13, 2022/08/26) */
    When you sent the email you didn't receive a ticket number?


    Consumer Response /* (4200, 15, 2022/09/04) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    yes I did Recieve the ticket number but I didnt get no response from persopo/ Please, Remove my personal information from persopo website. this process is becoming an hassle. the ticket number is: Your customer support ticket has been created as
    Ticket ID# (XXXXXX).

Persopo.com is NOT a BBB Accredited Business.

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