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Business Profile

Security Consultant

Impulse Alarm, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Consultant.

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2024 we were approached by a salesman for *** after purchasing our new home. After turning down **** services we were approached by a different salesman who stated that he was the area's manager. He was extremely persistent and informed us that we lived in a dangerous area and that even our dogs would be of no protection as they would be killed by robbers. These salesmen were so persistent that two showed up in the same day at the same time as one another.We were never told that we were entering a 3 year contract. And that the only way to break the contract was by paying 75 % of the remaining fee. This system has been of little use and has waisted the time of our local first responders. One evening, whole cooking, I accidentally set off the smoke alarms. We deactivated the alarms and told the ADT operator that everything was fine. Yet they still dispatched our local fire department.This is extremely embarrassing for us as we hate to waste these men and women's time and our tax dollars. I'm afraid that if this were to happen again that we would be charged. *** is a predatory company that takes advantage of new buyers and then ***** them into an unreasonable contract.

    Business Response

    Date: 12/26/2024

    The customer entered into a contract with the following company who handled the sale and installation of the system.

    Impulse alarm LLC
    ***********************
    *********, NV 89104-3707
    **************
    Please forward this on to the correct company.

    Customer Answer

    Date: 12/26/2024

    Will this be forwarded to

     

    Impulse alarm LLC

    ****************************************
    *******************************************
    **************
    Please forward this on to the correct company.

     

    As stated by ADT?

    Business Response

    Date: 01/25/2025

    Impulse Alarm LLC uses a custom software solution to ensure a secure and seamless process.

    When you purchase a system, you receive a login to a personalized portal where you sign documents, provide personal information, and complete a quality assurance form. Each login is unique to you, and we track device and IP addresses to ensure security.

    Copies of all signed documents are emailed to you and we provide a three-day right of rescission period.

    Customer Answer

    Date: 01/31/2025

     
    Complaint: 22730413

    I am rejecting this response because:

    This feels like an auto generated response where accountability is not being taken. No part of my complaint was addressed. 

    Sincerely,

    **** ****

  • Initial Complaint

    Date:12/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** directed me to contact Impulse because they did not show an active contract.I contacted Impulse and was told they did not have a contract either but I owed them $2100 that was due to go to Collections in January 2025. I have never received a bill or any other type of correspondence from Impulse.I moved from a 3 bedroom house to a one bedroom apartment in November 2022. I contacted *** to let them know I was moving and was advised they could not accommodate me in the apartment but I could get *** Blue which would provide security and I would not be charged a cancellation fee. The ***resentative told me the terms of the contract would remain the same.I received the equipment and have been paying *** the monthly service fee of $44.80 since December 2022.I have contacted *** as well as Impulse and both have advised they show no payments.I am attaching a copy of my bank statement showing the dates/amounts paid.I spoke with Impulse *** and was told they did not show in the system where I was told the cancellation fee would be waived nor did they show anything else about the *** Blue that was sent to me. I asked the *** if he could explain how my monthly rate went from $63.86 to $44.80 and the only thing he said was that I owed ******* and he would send me a ****** invoice. To date, I have paid *** $1886.32 in monthly payments. Entries on my bank statements support payments were initially $63.86 and were reduced to $44.80 by *** because the equipment changed for the apartment.

  • Initial Complaint

    Date:12/10/2024

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered by BBB staff LO Consumer states he was on his porch about 4 months ago and some *** employees came to talk to him. They offered him a surveillance package for $60 a year. He has been having issues with the cameras and he found out the salesman he spoke to were a third party and did not work directly for ADT. The consumer asked *** to cancel his service and they said they could not cancel but they would not give him a reason.

    Business Response

    Date: 12/10/2024

    Impulse alarm LLC
    ***********************
    *********, NV 89104-3707
    **************
    Please forward this on to the correct company.

    Business Response

    Date: 12/18/2024

    Impulse Alarm LLC uses a custom software solution to ensure a secure and seamless process. When you purchase a system, you receive a login to a personalized portal where you sign documents, provide personal information, and complete a quality assurance form. Each login is unique to you, and we track device and IP addresses to ensure security. Copies of all signed documents are emailed to you and we provide a three-day right of rescission period.

    As part of our quality assurance process, which is digitally provided to each customer and required before an installation is complete, we ask the following question:
    Is your security system working, and did the technician show you how to use it?

    The customer  answered Yes to this question. We rely on our customers to answer these questions truthfully. Had the customer  answered no, we would have automatically sent the technician back to fix the issue.

    Impulse Alarm LLC can service clients for the first 90 days after installation as part of our agreement with ADT. Beyond this period, *** takes over the responsibility for servicing your system. ADT is dedicated to ensuring that your alarm system functions correctly and offers to fix any issues for a minimal trip charge, as long as your account is current with billing.

    Customer Answer

    Date: 12/28/2024

    To who it May concern, I finally got a hold of ADT on December 26,and they told me the third party is who I need to contact their name is impulse alarm, after several attempts on trying to contact impulse alarm I finally got a hold of a guy named fence and I told him off my situation someone solicited me about getting a camera system and when I mentioned wyze that was installed at my resident at *********************************************************** they have no recollection of that service he said he will do some investigation in a meanwhile he's going to send someone out by the name of ***** and that call was made to impulse on December 27th right now no one has reached out to me on coming over to check out the the cameras. And a little bit more information since the installation my identity been compromised my credit card been compromised so I want to get out of this contract without prejudice.

    Customer Answer

    Date: 12/28/2024

     
    Complaint: 22659516

    I am rejecting this response because:

    To who it May concern, I finally got a hold of ADT on December 26,and they told me the third party is who I need to contact their name is impulse alarm, after several attempts on trying to contact impulse alarm I finally got a hold of a guy named fence and I told him off my situation someone solicited me about getting a camera system and when I mentioned wyze that was installed at my resident at *********************************************************** they have no recollection of that service he said he will do some investigation in a meanwhile he's going to send someone out by the name of ***** and that call was made to impulse on December 27th right now no one has reached out to me on coming over to check out the the cameras. And a little bit more information since the installation my identity been compromised my credit card been compromised so I want to get out of this contract without prejudice.



    Sincerely,

    ***** ********

    Customer Answer

    Date: 01/12/2025

    I just wanted to add some more information at the time of the insulation a guy by the name of **** ****** says he worked for *** directly not a third party I have no idea what the third party was until now anyways ADP came out and said that those cameras are not their own and the guy that I'm working with at impulse can't verify those cameras either the cameras was installed by some wise technician I guess they team up together the *** and wise some kind of side jobs they do not sure and at the time of the insulation they took my phone and installed everything in it because I'm enept on computer stuff. So I'm working with a *** ***** and impulse right now he says he's going to get back with me I have no knowledge of when that's going to be right now I'm paying for surveillance system that not working from day one can never get them to come out and check it out because no one that wants to acknowledge that the system did they put in was some kind of fraud

    Customer Answer

    Date: 01/12/2025

    At the time of the insulation they took my phone and set up everything in the phone for me so I was unaware of a third party, besides impulse doesn't know that camera service that's installed at my house at this time wyzse carmera

    Customer Answer

    Date: 01/12/2025

    **** ****** was the technician that installed the system and told me that he worked for *** he even gave me his business card.

    Customer Answer

    Date: 01/21/2025

    Today is January 21st and I'm still paying for it surveillance system at impulse alarm and I'm not getting they said they would investigate the installation because they not aware of wyce surveillance that was installed neither do ADT is aware of that type of system so there's no one to come out and check it out for me so I'm this time I'm still waiting.

  • Initial Complaint

    Date:11/05/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint taken over the phone by BBB Staff Purchased the alarms about 2 months ago and they hired Impulse to come out and install it. I wanted them to come out and make that beeping noise stop. Fix the sensors

    Business Response

    Date: 11/05/2024

    Impulse alarm LLC
    ***********************
    *********, NV 89104-3707
    **************
    Please forward this on to the correct company.

  • Initial Complaint

    Date:11/04/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 2024- ****** ***** called me up to tell me my 3 year contract with ****** was up. He came out and replaced my control panel with anADT one. He did work for Angellic alarm **************** After installing I found out he works for ADT and Impulse Alarm!! Next few weeks I kept get emails from Brinks saying my system wasnt alarmed! After texting ****** to find out why this was happening- he said hed check into it! He never did. I found out I still was under Brinks! Cancelled with ADT and Impulse alarm within three weeks -now they want to charge me $2,522-Impulse. *** wants $124! Im a widow , *********, elderly lady on fixed income. I trusted ****** when he said my 3 year contract was up- assuming he had checked!! His former boss from Angellic said hes been lying and going in books to find out when customers contracts expire- hes stealing from his former boss- he also quit working at ******************** So hes stealing customers from ****** and Angellic - like me- & installing ADTand impulse alarm equipment! I never received any contract or paperwork! Only signed on his phone- doesnt give you time to read what youre signing! Im trying to get the charges dropped. Now they(Impulse alarm say theyre turning it over to a collection agency! Ill get bad credit! My credit has always been excellent! I pray they do right to all the other 61 complaints and elderly theyve scammed! Thank you

  • Initial Complaint

    Date:09/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened an account with *** in January 2024 after purchasing a home, on the day we moved in there was a tech who showed up to my house 3 times. He was very pushy and unprofessional, but we wanted a security system, upon signing the contract, the technician left and didn't come back to install for 2 weeks, he installed the doorbell camera, door sensors, etc. A week later sensors were falling off doors, I called and reported it and was told to glue the sensors. The doorbell camera became separated due to a storm, the wires were showing and it was causing sparks. I called and reported again, technician says he's out of state and can't fix the problem for over a week and that they won't send anyone else to fix it. Tried to cancel with the 6 month guarantee and now am being charged $2,300 because I was told I didn't have a tech come fix the problem that I had the same tech fix 5 times!

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for equipment with impulse alarm operating under the umbrella as ADT and they refused to provide with my equipment due to my account no longer being active. *** has confirmed they see my equipment as well as the company

    Business Response

    Date: 09/18/2024

    The customer defaulted on the monthly monitoring payments and is now at a collection company.

    Customer Answer

    Date: 09/19/2024

     
    Complaint: 22211722

    I am rejecting this response because the items on the final bill were not provided. The contract states I got equipment that I did not get. I am not disputing the default this comply did not give me the accessories I purchased and refused to 
    Sincerely,

    ********* ****

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a new house in March and as we were moving in a *** came and we signed up. In the middled of setting up WiFi and unpacking and cleaning. Fast forward to Aug and Im not happy with the service, issues with the camera and all the recording it keeps. Ive spoken to them about the camera and was told to just keep restarting it. It is like pulling teeth to delete videos. So we wanted to cancel. I dont mind paying the buyout but they also want to charge me ******* as an ETF and wont wave it or lower it. After some research there is a class action about the ****

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2023, ******************* came to my home and misrepresented himself as a representative of my then-security system (Guardian), and I was the victim of consumer fraud. I was given a check to buy out the remainder of my Guardian contract, but the check bounced. I called ADT repeatedly, they shifted me to their partner company.

    Business Response

    Date: 07/29/2024

    The customer entered into a contract with the following company who handled the sale and installation of the system.

    Impulse Alarm LLC
    *************************************************************************

    ************

    Please forward this on to the correct company.

    Business Response

    Date: 07/29/2024

    During our QA, we ask the two questions below:

    Are you under contract with an existing service provider? (i.e. different ADT company)?

    Was there any credit or monetary promises made to you to cover any buyouts?

    ****** answered no to both of the aforementioned questions. We of course rely on our customers to answer these questions truthfully. Had ******************** answered 'yes,' we would have automatically advised him that our company does not offer buy-outs or any incentives (financial or otherwise) outside of what is reflected in the monitoring agreement, and that anything she may have negotiated outside of the agreement is exclusively between the sales representative and the customer on a personal basis as individuals.

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2024 I had a solicitor come in to my mobile home park. The salesperson came in to offer security services from ADT but he was not clear on the terms and conditions on the contract. I am a senior 88 years old and also hard of hearing. I feel like I was taken advantage of from this salesperson. Additionally, my mobile home park has signs at the entrance where it says no solicitation allowed. The salesperson did not follow this and entered our mobile home park to sell. Now I am being charged monthly and when I contacted ADT to cancel my service they are saying I need to pay around $1900. This business is taking advantage of seniors.

    Business Response

    Date: 07/25/2024

    The customer entered into a contract with the following company who handled the sale and installation of the system.

    Impulse alarm LLC
    ***********************
    *********, NV 89104-3707
    **************
    Please forward this on to the correct company.

    Business Response

    Date: 08/13/2024

    Impulse Alarm LLC is committed to a strict non-discrimination policy regarding age, gender, and sexual orientation. Our services are  accessible to all homeowners.

    We encourage our sales representatives to use their best judgment when interacting with senior citizens and to be respectful and sensitive to all customers. This includes providing clear explanations of our products and services and addressing any concerns.

    However, we do not impose any restrictions or limitations on the purchasing capabilities of senior citizens or individuals based on gender or sexual orientation. All customers have equal opportunities to purchase and benefit from our offerings.

    Based on our findings, it wasnt the actual customer that submitted this claim. It was someone from a senior citizen center that they frequently visit. The email used on the account and the one used to file the complaint are different.

    Customer Answer

    Date: 08/14/2024

     
    Complaint: 22038227

    I am rejecting this response because: The complaint is being submitted on my behalf with assistance from a Case Worker at the *******************************. ******** took advantage of me because I am a Senior and I am also hard of hearing. I have difficulty understanding when people speak to me. The salesman and this company is conducting business in bad faith. 

    Sincerely,

    ***********************

Impulse Alarm, LLC is NOT a BBB Accredited Business.

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