Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** (******* scammer alert) ****** Came to my door, shows his badge proudly. Since I was in the market for an updated system, I listened to his offer. I share that I currently had Brink but it needed updating. It was acting up. He dropped his lingo. Shared I'd talk to my husband. Should have listened when he kept talking and said that he breaks the rules& bucks Protocol. Called my husband at work, he ok'd it. I signed up in good faith. Unfortunately for us, days after installation, the doorbell camera began to act up. I followed the troubleshooting steps, nothing. I called him... hhe asked to send my address, I did. Nothing, no technician as promised on 27 January 2023 to date, 19 April 2023. He stopped responding since February 7 2023. Called ADT 7 February 2023. Spoke to ***** in **********, after some time on the phone, he offered to cancel the contract. However, when he realized it was with their Authorized Reseller, Impulse Alarm. He redirected me to them, stating that they are responsible for equipment suppprt and customer service issues. Yet they have no problem taking the money, but not a solution. Anyway, reached out to Impulse Alarm. Placed on a forever hold. Got a rep, who then switched me to another department. Stayed on hold until the call dropped. Have not had any results, response, or tech showed up since. The equipment is at all. Not once! malfunctioning with no practical, tangible, or offers to remedy this problem at all. BUT I'VE HAD LETTERS from Impulse Alarm system urging me to bring my bill current. Same from ADT who Authorized them but isn't responsible or accountable. The vulnerable consumers gets taken advantage of by these scammers with no help to stop them and protect the vulnerable. It's unacceptable. So may similar review of this provider yet they are licensed in may state. It's a shame for them to get a state license to scam vulnerable citizens. I want their equipment gone and my garage fix; ******** returned and fixed. Having Thanks.

  Business Response

  Date: 05/15/2023

  I am having tech reach out to them to get a service set up. Thank you

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were approached by a representative of this business, *************************, who offered us a great deal if we cancelled our current alarm services with Vivint. We did just that and accepted his offer on 1/9/23. We were waiting on him to come install an additional camera for a discounted price due to an agreement of us getting him another client. Since then **** has never responded to our calls or our texts. We contacted ADT who advised us to contact Impulse Alarms. We did just that and they told us they will get back to us. Days passed and no response. We called back multiple times to get the same response. Yesterday 04/03/23 I called again, they said they will contact him and get back to us. We called again hours later. They agreed to call us back before 5pm. They didn't, yet again. I called this morning, and was advised by *************************** that this is a personal issue between myself and **** and that the agreement **** made with us has nothing to do with them. They also mentioned that they have not heard from him and cannot get in contact with ****. ******* , who was in direct contact with the manager, advised that the manager could not get in contact with **** also, but the manager refused to respond to my question, "How are we going to resolve this issue". How is this my issue when **** works for Impulse and sold us an offer on behalf of the company. Also, **** said he will be our tech and the camera he installed does not even work! I called ADT again just now, they advised they would connect with Impulse and try to have them resolve the issue because Impulse is responsible for any issues within the first 3 months. Upon transfer, ******* answered again, and I noticed ADT came off the line So I began speaking, and when ******* realized it was me.. he disconnected. Now, again I am on hold waiting for a representative from ADT with a 45 min wait. Last week when we asked about cancelling, they advised we will have to pay 75% of the contract off. This makes no sense.

  Business Response

  Date: 04/05/2023

  We have spoken to the customer and will be going out to the customers house on Monday. We will close this out, once the customer is resolved. Thank you

  Customer Answer

  Date: 04/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will wait until Monday to see if the situation can actually be resolved.  I will update then, with the results. Thank you very much for your time and assistance. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is the text transcript we had with Impulse alarm llc ;Per our discussion earlier today, Please cancel this order. See signed form attached.Per our discussion on Tuesday I'm unable to provide you the proof of ownership needed to proceed with this installation. At which time this contract should have been canceled.We need the hold on our ADT account lifted IMMEDIATELY. My wife called in to make changes and they won't proceed until the hold is lifted. My wife already contacted your company Impulse Alarm directly and they said only you can lift the hold of n the account.Please confirm when the hold has been lifted so she can contact ADT.Below is the text from ADT;ADT cannot write a contract or even build a quote until dealer hold is canceled. Right now it is in submission pending status. Cx MUST cancel with dealer before we can build quote for new contract.From the above transmissions Impluse alarm llc messing over us

  Business Response

  Date: 04/06/2023

  The account that was created is over 30 days so you can proceed with no issues at ADT. Thank you

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by an ADT sales person and decided to get the system in July 18th 2022. In that time we have had two instances where the system did not perform as expected and report a drive-by shooting, and three fire trucks in front of out house. We called ADT to cancel within our 6 months as promised by the 6 month money back guarantee. When we called they informed us that it was a third party company who sold us the system and they could get do anything.When I called the third party they said that was only offered through ADT and we would need to pay fees of 75% the total cost of the system and $1000 and that they couldnt cancel only ADT could. Its been a game a cat and mouse and no one is willing to uphold the contract I signed,

  Business Response

  Date: 01/30/2023

   

  The customer entered into a contract with the following company who handled the sale and installation of the system.

  IMPULSE ALARM LLC
  1019 *********
  ******, **, 78701-2413
  ************

  Please transfer to the correct company.

  Business Response

  Date: 02/14/2023

  The 6 month back guarantee only applies if the alarm system did not work. That is not the case here. We can set up a time for a tech to come out and inspect the system and see if there are any issues. Thank you

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into our new home 10/17/22 and was sold adt security system by an adt representative named **********. A week after everything was installed and we paid 200. For a camera in the home due to my mother being elderly and needing to be monitored around the clock/we also advised the rep. **** good does the camera do as if I cant even look at my mom in her room or when she goes to the bathroom **** if she falls again and the camera is off which is why we were so frustrated because we could never see her while we were at work or away from home, this is scary and I just cant have that happen . Which is why we ordered the life alert button for her as well.We noticed immediately that The cameras show badly (My husband contact the rep) over the garage camera show very grainy. And often be off . The front door camera does not work its always off or theres always an issue. We contacted ADT to advise them of what was going on and given the runaround constantly on hold for hours at a time we are now reached a point where I just found out Thursdsy 12/15/22 that impulse is actually the company that we were outsource to mind you we thought that we were ADT customer is not ********************** Im like who is impulse. Mind you this was the first time after being hung up on and left on hold for a total of three hours a person helped me figure this out. We were trying to cancel our services since the end of 10/2022 for the time that we had this camera installed. It just doesnt work and we were not happy and told that we would get a nest by ********* who stopped by. We were told we would get the Nest since the cameras outside /inside showed badly and werent working we never received that so finally I contacted them last week and was able to speak to a supervisor at ADT who told me we were not with ATT and we were outsourced to a third-party, which is how I found out that impulse is the actual alarm system carrier the guy argue with me with impulse and cancel the contract saying that we owe him $2000 and I didnt understand why we would owe $2000 when weve been trying to get this resolved and canceled from the time that we got it Can someone please help us and look into this matter. This was not our fault we did not receive the Ness that we were told and we want to just cancel the services and be done with them. We dont mind paying what we owe. We dont want any services with these people they are run and lie. We were told we had a contact with ADT not Impulse and these representatives should be clear and explain that I would have never. This is drama and has caused me hours of phone and the run around is horrible we have tried contacting to ***********. We have never been through anything like this and want to pay the bill we owe that is it we shouldnt have to deal with this we tried contacting ADT to cancel and was left on hold for hours/ or hung up on. Please Help us.. this isnt fair nor can we afford this. We cant have this on our credit. Again we dont mind paying the bill we owe.

  Business Response

  Date: 01/04/2023

  I will make sure that the sales rep gets in contact with the customer today to get the issue resolved. Thank you

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18603949
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************************

  Customer Answer

  Date: 01/06/2023

  No one has reached on 1/5/23 or today thus far 

  Business Response

  Date: 02/26/2024

  We have reached out to the customer for a settlement and are waiting to hear back

  Customer Answer

  Date: 03/12/2024

  Not sure why this complaint would be closed if they havent sent anything in writing for how we were treated and taken advantage and waiveing the fees involved and 2000.00/.3000.00 they said I had to pay them to close out the account once we figured out we where played. Please reconsider and re open my complaint. Not only did they lie and made me think we where apart of ADT yet we where out sourced to a third party, while they are out here presenting themselves as ADT directly. We would have never been apart of a third party when we could have been members of ADT directly. 

  Business Response

  Date: 07/29/2024

  Customer filed BK and account has been closed

• Initial Complaint

  Date:12/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative named ********************* came to my door offering a "promotion" where signing up for ADT for $50/month would get me all the latest hardware for free. It was pitched as a "we'll put a sign in your yard because you're a visible, high traffic house in the neighborhood and in return we'll do this great deal for you". Had me initial a couple things in docusign that was supposedly agreeing to this fantastic deal, and was gone. One sensor went out and we've had some issues but haven't been able to get a hold of ****** or Impulse. I waited on hold with ADT for over an hour, only to be told that I had actually signed a 36 month contract and the only way out was to pay them over $800. I was categorically never told about (a) a 3 year contract or (b) a massive early cancellation penalty. All I was told was that I had to keep the service for 6 months or they'd have to come back and take the hardware out. This is clearly a scam.

  Business Response

  Date: 12/12/2022

  All of our customers sign a 36 month agreement that this customer signed and agreed to, he also did a quality assurance survey after the alarm installation once again agreeing to the 36 month agreement. 

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18534683
  
  I am rejecting this response because:

  If all our customers sign a 36 month agreement was in any part of the faux promotion language that would be one thing, but it wasnt. I was specifically told the only strings attached were that I would forfeit the free equipment if I canceled in under 6 months. Literally nothing about a multi-thousand dollar contract or 75% cancellation penalty.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/03/2023

  We offer free equipment and installation with a 36 month agreement. There is no clause that we will remove equipment if cancelled under 6 months. 

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in September of 2022, we had a new security system installed. We forgot to request the wearable alarm/panic button for my 91 year old mother. We made several requests to ************************* in September and October. After contacting corporate, we were finally able to get the tech to show up in October. The panic button he brought was the one I requested however it wasn't the one preferred by my mother. We were told he would bring the correct one out the following week. It has now been 3 weeks and we haven't seen nor heard from Impulse alarm. I have contacted corporate but still no response. ************** lives over an hour away and I believe this is the reason for their slow and no response. We would like to either cancel this service or have our account maintained my someone closer. We are very dissatisfied.

  Business Response

  Date: 11/29/2022

  We will reach out to customer to get the issue resolved. Thanks

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find it to be the same response given to me already. I don't expect anyone is going to handle this issue in a timely manner. At this point this service should be free or significantly reduced.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/12/2022

  Impulse Alarm has done everything correct and legal. 

• Initial Complaint

  Date:11/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It appears I'm one of many customers of Impulse Alarms, LLC that have experienced bad business practices and diversions while signing up. I was approached by a door to door salesman in May who was trying to sell me an alarm system for my home. I declined many times stating I did not need one and I live in a safe area so it would be an unnecessary expense for me. The salesman told me that they were offering a 6 month contract and after that you could cancel with no penalty. I agreed to this and he had me sign a series of documents while talking about scheduling someone to install a video doorbell system, so I was going through the docusign while listening to the next steps. It turns out that the contract was actually a 36 month contract and while trying to cancel today at the 7 month **** I discovered this. The contract was not emailed to me after completion, and the link to the contract on their site is broken. After speaking directly with ADT, they informed me that the contract was for 36 months through this dealer, sent me a copy (the first copy I had actually been sent in 7 months of having the service), and that they apologized for what they understood as a terrible business practice at best. They did give me 1 month credit so I wouldn't have to pay while I try to figure out my options and how this happened. Of course when I called the company they stated that nothing could be done because the promise wasn't in writing and all they had was the contract. After leaving a ****** review so nobody else would be tricked by a misleading contract during a sales pitch I discovered that this has apparently happened multiple times. I saw multiple reviews stating they had you sign while they explained something else and that a free trial / 6 month no commitment period was advertised but never actually available. At this point I just want to return the devices and stop paying. They told me I can get out of it for 75% of the remaining term which would be 29 months of $53.55

  Business Response

  Date: 12/12/2022

  We install thousands of dollars with alarm equipment, all alarm agreements are 36 months. The customer also did a quality assurance survey after the install, where the customer agrees once again to a 36 month agreement.

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18408872
  
  I am rejecting this response because the sales person was present and discussing a number of other things while telling you where to sign and what to put. I received no copy of the agreement and couldnt see it without going through ADT directly.  Id say based on a number of other experiences here as well as online that this isnt uncommon. Incredibly terrible customer service and very shady business practice, likely also why it took so long to respond. *** asked to speak with management multiple times and havent received anything. I cannot express how disappointed I am in this company. 
  
  Sincerely,
  
  **************

  Business Response

  Date: 01/03/2023

  We only offer 36 month agreements, that is what the customer signed and agreed to. We cannot cancel this agreement out with no penalty.

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was previously a customer of ADT's home security. On ******, 2022 I called to cancel my services with them as I decided to move to Vivint for home security and solar.When I called ADT to initially cancel, they looked me up in the system and told me they had to transfer me to the 3rd party dealer, Impulse, who handled my account for the cancellation. After they transferred me to Impulse, I told the rep on the phone that I wanted to cancel the security service to which he informed me that since I had not yet fulfilled the 24 month contract, I would be charged 75% of my contract ($500-$600), which I was fine with because ****** had agreed to buy me out at that amount. However, he also informed me that because I had been with them less than a year, I would also be charged a $1,000 in addition to the 75% of my contract. I was not aware of this fee and inquired further about it. After going back and forth, the representative told me, if I didn't cancel that day, waited until Sept 17th and called back to cancel, I would then be able to avoid that $1,000 fee. This sounded like a good plan even though I was no longer using ADT for my home security. I would continue to pay my monthly bill for another 2 /3 months and then call back in Sept 17 to cancel and just be responsible for 75% of my contract. I was thanked the rep for the solution, agreed that I would not move forward with canceling until Sept. We ended the call.Fast forward to Sept 18th or 19th, I directly called the Impulse number the previous sales rep gave me when calling back in June and to my surprise they told me it had been canceled on July 15th. I inquired how it got canceled and ran down the whole story of calling into ADT, them transferring me to Impulse to handle the cancelation, the Impulse rep advising me of the extra $1k fee I was not aware etc. They are still charging me the $1k fee even though I never moved forward with the cancelation. They are putting it on ADT and refuse to void the $1k fee.

  Business Response

  Date: 11/10/2022

  The account was cancelled within term and ADT charged the account back, the penalty fee will stand due to the customer agreeing to the **** Thank you

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18255188
  
  I am rejecting this response because: when I initially called ADT on June 24, 2022 to cancel my security system, they told me they had to transfer me to Impulse (a third party dealer) to handle my cancellation. After speaking with the Impulse rep, he ******ed me that if I canceled that day, I would incur an additional $1k cancellation fee (on top of the 75% contract fee which amounted to $584). I had been ok with the 75% as my new alarm company was going to buy me out of my contract but I was not aware of the $1k fee. The Impulse proceeded to tell me that if I waited to cancel and called back after Sept 17, 2022....I would only be responsible for 75% of the contract which I was fine with and thankful to him for. I then told him that I would take his advice and not move forward with cancelling my alarm yet and would call back in Sept. He agreed and we ended the call. ALL OF THIS WOULD BE DOCUMENTED ON THE RECORDED CALL THEY HAVE IN THEIR FILES.

  Bottom line is that I retracted my cancellation with Impulse and they did not move forward with sending me any cancellation documents or final payment notice at that time. It wasn't until I called back on Sept 19th to finally make the cancellation official, that they told me my service had been canceled by ADT effective July. At no point in my original conversation with Impulse did the sales rep ****** me (or even transfer me back to ADT) that I needed to get in contact with ADT again to ensure that they did not cancel my service based on my conversation with Impulse. Once ADT transferred me to Impulse to handle my cancellation, I had no idea that I would need to contact ADT again. Once I told the 3rd party dealer (Impulse) I no longer wanted to cancel at that time based on the rep's advice, he should have ******ed me that I needed to contact ADT again to retract my initial reason for calling in. I, as a customer, have no clue that their systems aren't linked in that way. Once the rep said, we won't proceed with the cancellation, I thought I was good to go. He did not, at any point, advise me I needed to take any additional steps to stop the cancellation so in my mind, everything was still up and running and I never agreed to the cancellation then. 

  I was terribly mis******ed, deceived perhaps, and now am paying the price for it even though I was under the impression I did what I needed to do to stop the cancellation process. They don't want to share the recording of this call because they know it will prove that their rep never ******ed me that I still needed to take an additional step with ADT to complete the cancellation retraction nor did they transfer me back to do so. If you could get your hands on the recording, it will prove my story.

  Again, and to be clear....I did initially call into ADT to cancel my security system knowing I would be responsible for 75% of the contract (about $600) because I was canceling early but once ADT transferred me to Impulse Security to handle my account/cancellation and the Impulse rep ******ed me of the additional $1k fee that I was NOT aware of and told me to wait until after Sept 17th to avoid the $1k, that is exactly what I agreed to do and told him I would not move forward with the cancellation. And that is why I should not be responsible for that $1k fee because I never agreed to canceling at that time.

  And to top it off, no paperwork or final payment was ever sent to me from either ADT or Impulse back in June or July about any cancellation because I NEVER DID!!! It wasn't until I called back in Sept to formally cancel when Impulse decided to send me a final payment notice and it came JUST HOURS after I called them in Sept.....how coincidental!! No cancellation documents were sent because the gentleman I spoke with in June, never proceeded with the cancellation as discussed by him and I. It shouldn't have taken from June 24 (when I first called) until Sept 19th (when I called to officially cancel) to send me a notice of final payment if I had truly canceled back in June! That's 87 days to send me a cancellation bill!?!?!?! There's no way it would take that long to process a bill if I had actually canceled back in June!!!

  I attached an image of some quick notes I took back in June when I made the initial call of what I needed to do to avoid the $1k fee (which is day and time stamped) and also included the Final Payment invoice they conveniently sent me on Sept 19 just a few hours after I called back to officially cancel which was a whopping 87 days after they are saying I canceled my services! PLEASE GET YOUR HANDS ON THE RECORDED CALL.....IT'S ALL RIGHT THERE IN BLACK AND WHITE!!

  Sincerely,

  
  *******************************

  Business Response

  Date: 02/26/2024

  We have reached out to the customer for a settlement and are waiting to hear back

• Initial Complaint

  Date:08/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/26/22 I cancelled my ADT services Impulse's Vendor, I paid my balance in full and the $1000.00 Early cancellation fee. I followed the request to submit the cancellation letter via certified Mail. I continue to receive bills and phone calls from ADT THAT I AM PAST DUE ON BILLS, I have provided ADT a copy of the cancellation and paid fees but they continue to call me, I have also reached out to Impulse alarm the third party vendor; who is suppose to update ADT, MULTIPLE TIMES and provided them with the paid invoice. Please assist me with a resolution. Thank you.

  Business Response

  Date: 10/21/2022

  I have reached out to the customer to get some more information, we will work to get this resolved. Thank you