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Business Profile

Security Consultant

Impulse Alarm, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Consultant.

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My cameras stopped working and so I texted my agent at first it was great. Then I called him to ask about mounting my TV and other home improvements. I didnt know this wasnt a service his company offered . He was doing this business at the same time as he was working for his company. It was only until I contacted his company that they informed me it wasnt part of the company. He got mad and hung up on me because I rejected his price on TV mounting and it went down hill from there. He said it was my fault the cameras went out after only a month and I needed to pay a guy cash to reinstall and found out from the company that is not true as well. So now I am really angry so I contact ADT which they are only the brand and not the installation company so needless to say this is day 7 with no resolution on fixing my cameras. So I asked to void the contract based on the poor service I received from this company and the gentleman told me it would cost me thousands to do so but ADT said they have the ability to terminate the contract without fees so one of the 2 are lying . I am contacting my attorney to see what he can do. Customer service is not a priority for this company and investigating bad employees is not as well. This is poorly ran company in my opinion as a professional business man for over 25 years and my customer rating is excellent . At this point after sending quite a few text messages to the unprofessional showing I was angry and upset and told him I would expose him on social media and reviews for his scamming he sent a message back with laugh emojis saying great thats exactly what he wants to be famous he stated there is no bad publicity but sadly he is wrong and he will soon find out and unfortunately his company too for allowing someone like him to work for them. I have the text messages if needed I didnt record the conversation but wish I would have. Because on the phone he did mention to me that you do know I know where you live . Contacted police

    Business Response

    Date: 09/03/2022

    Business Response /* (1000, 5, 2022/08/10) */
    We have spoken to the customer and have an appt to go out tomorrow between 9-11 AM. I am confident that we will be able to resolve all issues then. Thank you

Impulse Alarm, LLC is NOT a BBB Accredited Business.

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