Survival Supplies
Patriot Wholesale ClubThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 67 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/30/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Same problem as others. I ordered a couple of free, pay shipping only handy items. I subsequently hadnt noticed ( amongst my numerous monthly charges) that I was debited $67.32 for the last 6 months , $39.95 four times and $56 twice all under the name of Bestgadget. And Truebest gadgets . This is a SCAM. I did Not sign up for any ongoing subscription , nor did I receive any thing but the item I ordered. I also received NO emails about any upcoming debits, or further promotional items. There are many different Phone #s. All have identical message, and disconnect you after about 15 minutes. I hear of people getting scammed on internet, and wonder how that happened to them. Well now its happened to me. These bad actors are predators, once they get your card info, you are shark bait.Business Response
Date: 01/30/2023
The items you purchased and the monthly membership are through another company. Below is the contact information.
Contact Us:
Phone : **************Email : *******************************************
Customer Answer
Date: 01/30/2023
Complaint: 18948457
I am rejecting this response because:
Patriot was the conduit into this criminal scam, wether knowingly or unknowingly. Patriot failed to do due diligence on their subcontractor and has led to me being scammed for over $500 dollars. I need restitution. I have free time. I will call the attorney general of ****** next. This is *****. And I dont go away. Thank you for your time. There are several layers of deception here , and as usual no one is responsible as the criminals are hiding behind layers of subterfuge.
Sincerely,
M BlackBusiness Response
Date: 01/31/2023
We are escalating this issue. Please allow us up to 5 business days to try to get the issue resolved for you.Customer Answer
Date: 02/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
M BlackInitial Complaint
Date:01/20/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Patriot Wholesale Club sent add for shipping only **** on 12/17/22.. I tried to cancell but was shipped then I refused it returning upon arrival TR#**** **** **** **** **** 63 processed 1/12/23. On 12/21/22 I was charged subscription ***** by a different company who I didn't recognize. Contacted my bank to dispute both unauthorized charges #************. Email company's involved who all claimed no knowledge. Company making charges blocked my calls won't respond to emails. Finally rep. @ revitalizefithomeliving canceled the unauthorized subscription gave me code #KC01 refused my refund abruptly hung up on me. I filed @ ************************ #*********. Please assist obtaining refund I have NO product DIDN'T agree to ANY SUBSCRIPTION and deserve 100% refund of all unauthorized charges to my credit card.Business Response
Date: 01/20/2023
A full refund for the shockwave torches purchased from Patriot Wholesale Club has been refunded. Please allow 5 - 7 business days for the refund to show on your credit card. You will need to reach out to Consumer Products Direct for a refund for the items you purchased from their companyInitial Complaint
Date:01/17/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have emailed trying to cancel this as trying to find where to unsubscribe is impossible. I have been charged 3 times since deciding not to continue, I'd just like My subscription canceled n my money returned, I got a ********* believe a pamphlet, the watch came broken n I will return it if necessary. So nor the quality of stuff I expected. I've sent a couple emails with no responseBusiness Response
Date: 01/17/2023
Per our records, there are no memberships or purchases from our company. Below is the information for the company that you purchased the watch from
Contact us
Phone: **************
Email: **********************************Initial Complaint
Date:01/03/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a couple products 4-5 months ago and was satisfied. Now my card gets charged $14.97 and the end of the month for the last several months and I have bought nothing from them.Business Response
Date: 01/03/2023
When you purchased the free + ship tactical ********* came with a 30 day free trial to The ******************* If it is not cancelled within 30 days it starts to charge. You also received an email with the log in information to The Ready Network. We would be happy to resend your log in information or if you would like to cancel the membership, please call us at ************ or you can email ****************************************** and I/we will be happy to assist youInitial Complaint
Date:12/14/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I responded to an email to purchase an item for shipping and handling, which was $8.25. It shows that transaction as Fast Boost on my bank statement. This was 12/8/2022. On 12/13, 2 unauthorized transactions were posted to my account, one in the amount of $67.32, listed under FastBoost as well. Also on the 13th, a charge for $39.99. I got the numbers for these companies, and have attempted to call with no luck. They have identical messages, with only a slightly different phone number. I'm now overdrawn at the bank. I called customer service for ******************** and they state they have nothing to do with it and deny they are promoting the product at all.Business Response
Date: 12/15/2022
The order was made through an affiliate offer. You will need to call the company that charged you (Fast Boost) for the order. We do not have access to other companies databases.Initial Complaint
Date:12/07/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for patriot wholesale and tried to cancel my subscription because I no longer am interested in any of their products. Ive reached out to customer service several times to cancel my subscription and they are still charging me ****Business Response
Date: 12/07/2022
Your membership has been cancelled and a refund in the amount of **** for the November charge has been processed back to your credit card. Please allow 5 - 7 business days for the refund to show on your credit cardInitial Complaint
Date:12/05/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've bought many things from them but this time for a PEN I just need pay tax pen free, I gave my bank card info screen flashed and I got charged $17 to me looks and sounds like ****. I am having them arrested and convicted to the full length of the law. If I don't get my money back or I have to close my account if it gets emptied. Or I get arrested for ****.Business Response
Date: 12/07/2022
The item you purchased is from an affiliate offer. We do not carry the spy pen. Please check your bank statement to see who the charge is from and contact them regarding your purchaseInitial Complaint
Date:11/28/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for the shockwave torch and the additional pen and priority shipping and the lifetime warranty and the shipping insurance and I ordered five of them which came to ******. When I was looking over my credit card statement there was an additional charge for $119.97 which I was waiting for at the top of the homepage when youre scrolling through I keep trying to sell you thing after thing after thing I was waiting for the order confirmation which I never did I kept clicking on no I do not want this no I do not want the membership no I do not need the charging cases in the order confirmation page never appeared. I agree with the original charge of $****** because I placed that order for the five shockwave flashlights/stunguns. I never got an email that order was complete or processing or the total amount due like a normal vendor does when you place an order with them. Please refund the The $119.97 because I have no clue what I ordered Im going through the Better Business Bureau before I do a chargeback via my credit card company and having the hassle of getting a new credit card and changing the number and everything. If you see the order completion screen or waiting for it to appear I get after doing this that this was a sell you as much as you can but its not fair to the consumer to see when theyre scrolling on clicking down no I dont want this so I have no clue what I ordered for $119.97 I just agree on the original charge of $******.Business Response
Date: 11/28/2022
The charge of ****** was for an order placed for 4 additional shockwave torches. That order has been cancelled and a refund in the amount of ****** has been processed back to your credit card. Please allow 3 - 5 business days for the refund to show on your credit cardCustomer Answer
Date: 11/28/2022
thats perfectly fine with me as long as the one **** has been refunded and the original four I ordered that came to a total of ******************************************************************* the processing of the 3 to 5 days for the credit card I appreciate your quick response thank you and I will approve this and leave a great review
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:11/01/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Misleading advertising. Enrolls you in unsolicited membership and applies additional charges after initial inquiry.Customer service is not readily available. Internet scam!!Business Response
Date: 11/01/2022
Per our records, there is nor never was a membership on your account with us. The last purchase made from the account associated with the email address and name you provided, was on 06/16/2021 for 1 shockwave torch in the amount of ****. Please see below
910384 06/16/21 5:31pm Free Execution Torch **** 1x MoJo PayFac 1 --- Sale $**** Amex **** Success Approved | AVS: 02 | Auth Code: ****** ****************** --- ---Initial Complaint
Date:11/01/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from patriotwholesaleclub (5items) and it said that I should get an order confirmation and info via an email. I never got one. So I tried to track my order. But apparently the order doesn't exist. You can't even get to a page where you can check on the order status. Leave alone finding a page where you could cancel your order. You just get redirected in a circle. It's like only the name exist and there is nothing behind that... I just want to make sure I get the items or a refund (a little over $100)...Business Response
Date: 11/01/2022
Per our records, the following items were purchased on 10/28/2022
32748 10/28/22 4:36pm Light Defender Tactical Laser ***************** MID #1 1 --- Sale $50.92 Mastercard **** Success Approved | AVS: Y | Auth Code: ****** ********** --- --- Actions
32710 10/28/22 3:12pm Emergency Sleeping Bag 3x 39.97
B - Light Saver 1x $14.97 ***************** MID #1 1 --- Sale $54.94 Mastercard **** Success Approved | AVS: Y | Auth Code: ****** ********** --- ---The order has shipped. Below is the **** tracking number for the shipment
**** - 9261299990995411560899
Customer Answer
Date: 11/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
Patriot Wholesale Club is NOT a BBB Accredited Business.
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