Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a add for a "free book", upon entering my information, I read that it put you on a subscription to be charged, I **IMMEDIATELY** unsubscribed from their mailings, however the next morning, I have 2 emails from the company wanting to sell me stuff.Since I unsubscribed, I should NOT receive any further mailings, I need my email removed from their list and any list they may have sold/given my information to.Furthermore, any further emails, the company agrees to pay me a $1000 per email for my time and effort for "spam removal" from my servers.Just to make it ******* clear, DO NOT EMAIL ME, or contact me by any means other than through the BBB website.This is to be done IMMEDIATELY (within 24 hours of this complaint)I will accept NO other response than stated above.

  Business Response

  Date: 10/18/2022

  You have been unsubscribed

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18233922
  
  I am rejecting this response because:

   

  **AFTER** I had un-subscribed, the **NEXT** day, I received 2 more emails from their company, this indicates they do not honor unsubscribe requests.

  If someone unsubscribes, it means just that, stop sending them messages.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/19/2022

  You have been unsubscribed to all emails from Patriot Wholesale 

  Customer Answer

  Date: 10/19/2022

   
  Complaint: 18233922
  
  I am rejecting this response because:

   

  I should have been unsubscribed immediately when I clicked UNSUBSCRIBE, however I kept receiving emails.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/04/2024

  Hello,
  We apologize for any inconvenience. We have added this customers email to our Do Not Market database. Please allow ***** hours for this change to go in effect. If the customer has any other emails receiving any marketing materials, please let us know so we can add that to our database as well. If you need further assistance please contact us. 
  
  Thank you.

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from this company offering me a mini blender for free just pay the shipping of $7.97 which I did with my credit card on 9/16/22. I received the little blender and didn't give it a second thought until my credit card bill came in and I noticed these charges of $59.96, $39.93, $76.87, and $39.93. I began to do a little research on this and I found that these charges were coming from this company, using various names. I noticed that they kept sending me emails saying "Credit processed" for certain items that I knew I hadn't ordered so I just assumed they were trying to get me to order something else and ignored it. When I read the complaints I realized that these people were just running scams on innocent people and using our credit cards to get money from us by charging our cards for items we did not order. I , in no way, signed up for this. I am a former officer of the court system in my area and I know that this is fraudulent what they are doing to unsuspecting citizens and doing it in the name of a Patriot which is shameful. I will be contacting my credit card company and I would request that this company refund my credit card for the amounts listed above. Thank you very much for your assistance in this matter and I hope that people read these complaints before they order from this business.

  Business Response

  Date: 10/18/2022

  The email was for an offer through one of our affiliates. There are no orders or accounts in our system under the name and email address you provided. Please check your credit card statement to see what company the charge is from. You will need to contact them concerning the charges

• Initial Complaint

  Date:10/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for something I never received and called them but they denied any involvement but continue to try to charge me.

  Business Response

  Date: 10/12/2022

  The emails you received was to inform you that you were added to our email list. The other emails are receipts for the sportcam that you purchased through an affiliate. Our company does not sell a sports cam. When you clicked on the link to purchase the sports cam, you were redirected to an affiliate website to make the purchase. We do not have access to other companies databases so we can resolve this issue for you. Please check who the charge is from on your credit card statement and reach out to them for any refunds or issues. 

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18200749
  
  I am rejecting this response because: I was under the impression that the patriots wholesale were who I was dealing with. Regardless of from whom the purchase was made the email I responded to was sent to me by the patriots. I hold the patriots responsible for directing me to and encouraging me to make the deal. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/13/2022

  When you clicked on the link it took you to an affiliate page. At that point it is up to you if you want to order from the affiliate company. You will need to contact the company that you made the purchase with to resolve your issue

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18200749
  
  I am rejecting this response because: they take no responsibility for connecting me with a dishonest company. I believe that makes them a dishonest and very poorly managed business. I am deeply offended that they call themselves the patriots. The real patriots took responsibility for their actions and were honorable men.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I had won a BRITECORE WIFI VIDEO BULB. I clicked on the link and was told all i needed to do was pay shipping and handling and the bulb would be shipped to me. A few days later I checked my bank statement and saw that on9/30/22 a company called MONUMENTALGARDENINGSOL had withdrawn $7.97. I assumed that was for S/H charges so no problem. However, on 10/4/22 I had a withdrawal of $68.76 by this company MONUMENTALGARDENINGSOL that I had not authorized. I contacted The Patriot Wholesale Club but have received no response from them. I am really disappointed that this company promoted this.

  Business Response

  Date: 10/11/2022

  We apologize for the inconvenience. You will need to reach out to the company that charged you to get a refund. They are an affiliate but we do not have access to their database. 

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18185784
  
  I am rejecting this response because: I need all the info to contact the business. I also feel that this company should not allow their clients to be subjected to this type of scam
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/13/2022

  If you look on your credit card statement, there should be the name of the company next to the charge. You will need to contact them to resolve the issue

  Customer Answer

  Date: 10/14/2022

   
  Complaint: 18185784
   I am rejecting this response because: I feel that if this business was really interested in my concern, they would have provided complete information for the company. I am not going to waste BBB time nor my own with this untrustworth company and I will never trust Patriot Wholesale Club again. They have no interest in customer satisfaction. They also never responded to me until BBB became involved. I will take the hit to my bank account but I will let my friends know not to have trust in The Patriot Wholesale Club.

   

  Thank you to BBB for all you do,
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 5th 2022 I purchased a $13 sleeping bag online from this business. They charged my credit card $93. During the checkout process, the website offered me significant savings to purchase bulk products from them. I declined to purchase any additional products but they overcharged me nonetheless. I have been exploited by this company before when I purchased a survival knife and they did the same thing to me. I was not able to find any phone number to contact them until I found it on the Better Business bureau complaint page. I surmise that they will give me a refund but it is going to take one month. They generate a substantial amount of money by fraudulently charging our accounts and keeping the money for one month until I am reimbursed. I should have known better but the business name is different now. The first time they exploited me, the company name was 4 patriots. Now it is called Patriot Wholesale giving the impression that it is a different business.

  Business Response

  Date: 10/06/2022

  A refund in the amount of ***** has been processed back to your credit card. Please allow 3 - 5 business days for the refund to show on your credit card

• Initial Complaint

  Date:09/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to an email to get a free dash cam only **** shipping. Later I received a sport camera that I did not order. I received my charge card bill and was charged 11**** for the one and ****** for the other. Nothing was said in the email about subscribing to auto shipments. I want my money back!

  Business Response

  Date: 09/30/2022

  We do not sell the dashcam. You may have clicked on a link that redirected you to another company. Please check your credit card statement to see who the charge is from

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from "The Patriots" ********************************* Patriot Brands LLC ***********************************************************************. The email stated "Please go before it's too late and claim your Hand Crank Flashlight. This retails for well over USD *****... but only today its free." I still have the email. I had to pay $7.95 for shipping and handling. On 9/8/22 my credit card showed a charge of $7.95 from GENERALFIREPLACETHELAT ********** VA. I expected that charge. I did not expect the charge on 9/15/22 in the amount of $68.89 from GENERALFIREPLACETHELAT ********** VA. I called ********** and asked ***** (Employee ID ***** what the charge was for. She informed me I signed the terms which stated if I do not cancel within 2 days I will be charged a membership fee of $68.89 per month. She stated I would receive a voucher for credit of $125.00. I requested a refund and told her is was wrong and misleading. She offered me a 50% discount if I agree not to pursue BBB, FTC, *********************** , Consumer Affair and anyone else I can find. I did not accept the 50% refund. I am requesting a refund of what I was charged on 9/15/22 from GENERALFIREPLACETHELAT ********** VA in the amount of $68.89. I cancelled my membership to ************************ confirmation code KC021.

  Business Response

  Date: 10/12/2022

  It looks like your purchase was through a different company.  You will need to reach out to them to get a refund. We do not access to other compaines database. Please call the company that charged you.

  Customer Answer

  Date: 10/14/2022

   
  Complaint: 18129357
  
  I am rejecting this response because:  The email which I attached to this complaint, in which I purchased the FREE flashlight, was sent to me from ********************************.  On that email which I attached to this complaint is an "About **" description that states "Welcome to PatriotWholesaleClub.com.  No other name is listed in the "About **" description.  The last line in the email states the email was sent from support@ patriotwholesaleclub.com with a copyright symbol PatriotWholesaleClub.com - Patriot Brands LLC *****************************************************************************; If needed, I have a copy of my credit card statement which listed "GeneralFirePlaceTheLat ********** VA" for both charges $7.95 and $68.89 on 9/8/22 and 9/15/22 respectively.  I did call that number and I did request a refund.  I spoke with *****, employee id 0216.  Her best offer was a 50% refund if I did not report this to the authorities.  I did not accept the offer.  I am requesting a full refund for the $68.89.  I knew I was paying for the $7.95 so I am not asking for a refund on the $7.95.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/14/2022

  You need to call the other company and dispute your claim with them. We do not have the authority to have a different company offer a refund. 

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enticed to view the website, Patriot Wholesale Club, because of their low prices and their willingness to ship anywhere in *******. I questioned this policy, but all the time I knew that ** prohibits the sale of stun guns and possesion is a crime. I did not order, nor did I give them my credit card, BUT I may have purchased other items in the past. I disputed this charge with ***** and they gave me a credit for all three charges from them. Then a few months later and with NEW CREDIT CARD NUMBERS I received the same three charges on my NEW CARD. NOW, ***** refuses to discuss this charge and I am out the $140+ . This is outrageous as well as unethical. I just want EVERYONE to know, do not go to this website, THEY ARE CROOKS!!!!

  Business Response

  Date: 09/29/2022

  Per our records, there was an order placed on 04/10/22. That order was refunded by chargebacks. There are no other orders or accounts associated with the name and email address you have provided

   

• Initial Complaint

  Date:09/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a "free" Bug Blast Repellant Lamp on September 14, 2022 from ThePatriots *********************************** While ordering, I had to decline MANY add-on offers. Once I ordered I received a confirmation for $8.49 from ******************************************** then I received a welcome email to Apex Fitness Family from ********************************** and I really don't know what this was for--no explanation. A short while later I received another confirmation for $7.99 from ******************************************** and I don't know what I was supposed to receive for this, either. Finally, I get a charge on my debit debit card for $68.49 from a company called Homestylestadium, so I look them up online and call the number, ************ (email: ***************************************** and they tell me they cannot reverse the charge because I somehow authorized it. They also said I may be charged in the future. After my phone call to Homestylestadium, they sent me an email from ************************************** with details about a $100 gift card from Optimum Deals Merchandisers. I have attached PNGs of all of the emails below. I hope to be able to recover the $68.49 that was taken from my account. I really feel foolish about falling for this scam and hope this report helps people in the future.

  Business Response

  Date: 09/22/2022

  You will need to reach out to the companies that you received the charges from to get a refund. We do not have access to the companies databases

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 18115086
  
  I am rejecting this response because:  Patriot Wholesale Club (patriotwholesaleclub.com) is the party who made the original offer.  I had no idea I would be sent into such a maze of different vendors.  Patriot Wholesale Club is responsible for compelling its partners to make this right.  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/30/2022

  We have no control over affiliate offers and we do not have access to another companys data base. you will need to call the company the charge is from to get a refund

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 18115086
  
  I am rejecting this response because I feel that patriotwholesaleclub.com lured me into this fraud and should be held equally accountable to their "partners".
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a flashlight Baton from Patriot for $7.97 total. Later they charged an extra $76.87. I called and asked they said that i signed for a monthly promotion to pay $76.87 monthky for $125 worth of products. I explained that there was no information about this and I did not authorize this charge. they said that this charge is unrefundable and I can cancel the monthly subcription so i cancelled i want a refund for this unauthorized charge.

  Business Response

  Date: 09/20/2022

  Per our records, there are no recent orders or charges on your account. Please check your credit card statement to see who the charge is from