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Business Profile

Vaporizers

Vape Wholesale USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been ordering from Wholesale vape for at least a year with no problems. I usually recieve vapes within a week and this last time it took over 2 weeks. I tried to contact them with no respose. I just did a 200+ order and didnt recieve 5 items. I have tried calling numerous times and left messages. I have emailed them with no response. I'm almost positive nobody answers that phone or email. They sent an itemized list of what they sent and it even showed they sent 1 outta 4. I am still waiting on 3. They said they refunded me for 1 and never received that money. I am bummed cause I really liked doing business with this company and have sent like 15 people to them. They were always pretty fast and honest! I think where they get mixed up and start scamming people is when they send multiple packages when it should all come in one. All I want is for them to send me what they owe or refund my bank account. I want them to make this right. I know Im not the 1st ****** that this has happened to after reading past complaints on here. Disappointing.

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order# **** ***** was returned in original packing using their authorized return/address label (attached), and tracking showed delivery Aug. 5 (attached.).On Sept 2 I received an email that stated:: "Our team has processed your refund. Please allow 3-7 business days to reflect it on your account.:"As of Oct.4 the refund has not appeared on my credit card account.This complaint seeks receiving the authorized refund of $67.61 as a credit to my account.If I were to detail the innumerable emails and telephone calls at each step of the way in this saga this complaint would become a book. They have provided me an advanced education in stalling and excuses.

    Customer Answer

    Date: 11/08/2024

      I have received no communication from **** USA.

  • Initial Complaint

    Date:10/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I havent received my vape . They say they are working either the team at ky postal service which is a lie three people work there takes a phone call not weeks to find my item . Ordered sept 10 no item and no refund . Now they are ignoring my emails and dont answer there phone

  • Initial Complaint

    Date:10/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/14/2024 I ordered almost 200$ worth of merchandise from this vendor. I received some of my items in the mail but when almost half of the order didnt ship, I tried to reach out to the company. I tried calling but the phone number never transfers you to a person. You are redirected to a recording that tells you to email the company for faster service. I have emailed the company 3 times in the past week and havent heard anything. I requested a refund and if not a refund than just an explanation on if and when the items would be shipped- if they were just late. Now Im out of almost 100$ with no explanation and no one to help me resolve my issues!

    Business Response

    Date: 10/08/2024

    We apologize for the delay. Your order has been shipped to you in 3 separate packages, please see the tracking numbers and corresponding items below:

    Tracking: 92055934591947927713781139

    1 x Aloha Sun TFN Disposable 10-Pack-Strawberry Lilikoi

    2 x RAZ DC***** Rechargeable Disposable-Single Disposable-Iced Blue Dragon-5.0%-16mL



    Tracking: 9405511105501711619097
    1 x Baddie Bar ****** Puff Disposable 15mL-Kiwi Strawberry Queen



    Tracking: 9405511105501771203236
    1 x Pyro Boost Disposable ***** Puffs 20mL -Blue Strawberry-50mg
    1 x Pyro Boost Disposable ***** Puffs 20mL -Strawberry Ice-50mg

    2 x RAZ DC***** Rechargeable Disposable-Single Disposable-Sour Apple Watermelon-5.0%-16mL



    Unfortunately, the Lost **** MT15000 Turbo vape in Baja Splash and Grape Apple flavors are out of stock. We have issued a store credit of $73.50 to your account on October 2, 2024 (see attached for reference).


    We apologize for the inconvenience and appreciate your understanding.

  • Initial Complaint

    Date:09/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered five disposable zero ******** vapes on 09/1`1/1924. Since then, the order is said to be "processing." I phoned several times and each time was told that all representatives are busy and that I should send an email and was disconnected. I sent two emails over several days and there was no response.

    Customer Answer

    Date: 10/10/2024

    Vape Wholesale responded to an inquiry from my credit card company and refunded my full payment. 
    Thank you.

  • Initial Complaint

    Date:09/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made order total of $439.18, I never received package from them, **** told me they delivered their package to different address, I have attached letter to this complaint, Since I never received their product, why I would pay for the product I never received ? I want my refund back. thank you.

  • Initial Complaint

    Date:09/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Vape Wholesale USA on 8/29/2024. They asked for my drivers ID and the last four digits of my debit card to verify my order. My order sat untouched for a week before I was finally able to get in contact with them where they directly stated they hadnt checked their email for me response and made me send my ID and card number again. Now another two weeks later they still have not done anything for my order, refuse to contact me or pick up the phone. I have effectively had more than $200 stolen from me and I refuse to back down with out getting a refund from them and their joke of a business.

    Business Response

    Date: 10/08/2024

    Hi, due to the recent increase in fraudulent activity, we require verification of the transaction. However, if you are uncomfortable providing the necessary documents, we can cancel the order and issue a refund. Upon review, we have already processed a refund for order #********* on September 23, 2024. Please find the refund receipt attached for your reference.

    We apologize for any inconvenience caused.

  • Initial Complaint

    Date:09/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 2, I placed a $98 order. I received an email that on September 6 that it was shipped and delivered. The ***************** said they had put the package in my mailbox. There has been no package. I have tried to call them numerous times a day. I have texted them three times to the number they provided on their website that I could text them. I have emailed them four times with no response. I honestly just want the product I ordered and have already paid for. I feel that this was a scam.

    Business Response

    Date: 10/08/2024

    We sincerely apologize for the inconvenience. According to ****, the package was confirmed as delivered to your mailbox on September 6, 2024. However, to ensure your satisfaction, we have credited the full value of the products from this package to your account.

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $169.86 for an order that was canceled. I was told I was going to get a refund. However I never received said refund. They told me to contact my bank. I contacted my bank venmo. That's how they requested payment. I sent a screenshot of the venmo address they sent me. ***** told me it should have been canceled in real time and my money would have been issued immediately back. I've tried to contact them now for 3 days straight via phone and email and cannot get a response anymore.

    Business Response

    Date: 09/11/2024

    Dear ******,

    Thank you for bringing this to our attention.

    Upon review, your refund has been processed through Venmo, with transaction ID *******************. Please find attached the proof for your reference. 

    We apologize for the inconvenience caused and appreciate your patience. 

    Regards,

    Vape Wholesale USA

    Customer Answer

    Date: 09/11/2024

    Subject: Rejection of Response to Complaint #********



    I am writing to formally reject the response provided regarding Complaint #********. It is evident that the business was aware of its misconduct, as ***** has identified them as a known scammer. Without my persistent efforts, including repeated follow-ups and the filing of this complaint, the issue would not have been addressed.

    Given the circumstances, I am requesting a refund equivalent to double the amount I originally paid. This request accounts for both the undue effort I invested and the disregard demonstrated by the business in maintaining professional standards.

    Thank you for your attention to this matter.

    Sincerely,
    *************************
     

     

    Customer Answer

    Date: 09/11/2024

    I would like to know if this complaint will remain publicly available for every potential customer to read before deciding to do business with them? Thank you for your time and any information. 

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company requires identity verification of first time purchasers, which is fine, but they charge your credit card and never notify you that they require additional ID verification unless YOU contact them to inquire about your missing shipment. They would just keep your money and fail to provide merchandise if not prompted to respond.

    Business Response

    Date: 09/03/2024

    We apologize that the verification is necessary due to the high amount of fraud orders recently. And the order #********* is on processing stage recently, the customer will get the package soon. 

    Customer Answer

    Date: 09/05/2024

     
    Complaint: 22200195

    I am rejecting this response because:

    It has already been a month (8/7/24) since I placed the order and it is still "being processed."

    I verified my ID on 8/22/24, 2 weeks ago, and it is still "being processed."

    I have no assurance that this order will not stay "being processed" in perpetuity while they have already been PAID.

    They committed a fraudulent act, taking payment with no delivery of services.

    I want shipping and tracking information ASAP with a committed "DELIVERY BY" date.

    Sincerely,


    *********** *****

    Business Response

    Date: 09/06/2024

    Hello ***********.

    Firstly, we'd like to greatly apologize for this massive inconvenience and completely understand your frustrations. We just want to assure you that we do not commit any fraudulent activities and any "fraudulent behavior" is likely a result of service issues. After further inspecting the status of your order, here is what we've found.

    Your order is currently at a **** plant in ***********, ** and is expected to deliver to your shipping address by Monday, September 9th @ 9:00 PM. Due to some internal restructuring at our company in the previous month, operations were temporarily interrupted and due to this product being shipped from one of our supplementary warehouses, a combination of factors likely caused this extreme delay in your order.

    To directly track the status of your order, here is your tracking number: 9405511206239370050927

    We apologize again for this extreme case of your order being delayed and we want you to know that we find your frustration justified. Please let us know when you have received the package by following up with us here: *******************************************************

     

    All the best,

    Vape Wholesale USA

     

     

     

    Business Response

    Date: 09/06/2024

    As previously mentioned, your order has been processed and shipped. The tracking number for your package is **********************. It is now under the control of ****, and you can check the expected delivery date on the **** website using this tracking number. Thank you for your patience!  

Vape Wholesale USA is NOT a BBB Accredited Business.

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