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Business Profile

Hotels

The New Pioneer, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/10 I paid the additional fee of 75 deposit via my credit card. Next am on 11th my credit card was charged without permission or notice. I was notice when my card denied and researched new pioneer ******** charged my card and wont accommodate for there mistake and simply stated a hold is refunded after my stay 3-5 days

    Business Response

    Date: 03/16/2023

    If we were aware of the hold of the $75 Authorization still being held, we would have been happy to release it immediately. The hold has been released yesterday March 15th. 

    Attached is the copy of the receipt. If we tried charging her card it would have been due to our error of a refund of $21.86 that was refunded to her card by mistake. We were just trying to even out the refund done. We tried to explain to ********************* on the issue of our error, but she wouldn't understand and let us explain what had happened. Since it was our mistake, we didn't try charging the refund we accidentally refunded to her card. We accepted it was our mistake. We never charged her card for the $21.86 that was accidentally refund.

     

    Thank You!

The New Pioneer, LLC is BBB Accredited.

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