Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Life Status 360 continued to report me as deceased to my Union and Pension Provider which caused his Pension Payments to be stopped by the Union and Pension Provider. I have repeatedly called Life Status 360 advising several of its employees to remove me from their list of deceased individuals and stop contacting me, my Union or Pension Provider.

  

  Business Response

  Date: 10/19/2023

  Dear
  Mr. ******,

  I’d
  like to briefly explain what it is we do and how our service works so you can
  understand why LifeStatus360 is not at fault here. Our customers provide us with their
  participant data and we monitor those participants against our death databases
  (SSA, States of Vital Records, Obituaries, etc.).
  When our software finds a death match on the data provided to us by our customer, we present
  that information to them. Obituaries do not contain SSN information therefore it is incumbent upon our customer to do
  their due diligence in verifying if the obituary is a true match to their participant before
  taking further action in their records. 

  As we've mentioned to you via email a few times over the past few months, deaths oftentimes go unreported to the SSA and State which makes obituary matching such a vital service to our customers. Obituary Matching can catch those deaths that don't make it into the death database.

  Again, LifeStatus360
  did NOT report you as deceased. We reported an obituary that matched on the data provided to us by your Union (First Name, Last Name, and Date of Birth). Should you have any questions or need further clarification on the issue, please reach out to us at any time.

  Take care,

  LifeStatus360

  Customer Answer

  Date: 10/22/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******