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Business Profile

Dental Surgery

Northern Nevada Oral & Maxillofacial Surgery

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Northern Nevada Oral & Maxillofacial Surgery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northern Nevada Oral & Maxillofacial Surgery has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had gone in for my wisdom teeth to be removed. They told me my insurance would cover a portion of the procedure if not all of the bill. So, I wasn't expecting to pay anything, but I figured the most would be (if I had to pay) at least $200 on-top of my copay of $273. But surprise surprise, their billing department didn’t actually check my coverage and now I’m left with a $1,236 bill that I cannot pay. I then asked if we can come to an agreement (offered to pay for 1/2 of the $1,236 to settle the account) for payment due to their error/neglect of doing their due diligence, which they admitted too, but they said, “No you can pay the full price, or it will go to I collections”.

      As far as their work goes, due to the surgeons inability to suture correctly, my back gums are bumpy and my bottom left jaw has a ridge that food keeps getting stuck in.

      They neglected to do their due diligence by checking my insurance before allowing a surgery to proceed, a surgery that if I’d known I’d get a $1600 bill from, I would not have done.

      Business Response

      Date: 01/02/2024

      Patient submitted incorrect information as we did verify patient insurance benefits prior to treatment. Patient also signed a contractual agreement for estimated treatment cost. I am happy to submitt documentation and to let you know we gave patient a generous discount to resolve her concerns. 
      Thank you 

    Northern Nevada Oral & Maxillofacial Surgery is NOT a BBB Accredited Business.

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