Reviews

This profile includes reviews for Sierra Smiles, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sierra Smiles, LLC

  5465 Kietzke Ln Reno, NV 89511-1088

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  Sierra Smiles, LLC

  308 Dorla Ct STE 202 Zephyr Cove, NV 89448

Review Details

• Review fromDorothy M

  Date: 06/15/2025

  1 star
  I would like to file a complaint with the BBB against the dental company, Sierra Smiles-*******, Reno, **. On 1/13/2025 I went to a scheduled dental appointment as a new patient at Sierra Smiles-*******, ****, ** because my previous dentist had retired. My primary reason for the visit was to find a new dental practice and schedule a cleaning appointment. I also had an evaluation by Dr. **** for a chipped front tooth that was a concern to me. After a discussion about crowns to cover the chip and improve the appearance of two other front teeth, I signed a contract and made an appointment for 1/28/25 to have three dental crowns placed on those teeth. The contract I signed was a complete health plan for one year which included two future exams, four hygiene visits and X-Rays. The crowns were guaranteed for five years and one year to replace a crown if needed.After the crowns were in place, I called the dental office on 1/30/25 to say that I had been having issues with one of the crowns and spoke to *******, the office manager. ******* said that I needed to have a deep cleaning which would cost $2200.00. I refused and said if I needed a cleaning, I wanted a regular cleaning that was included in the dental plan that I had already paid for. I was told that wasnt allowed.I made four additional phone calls asking to speak with Dr. **** because I was experiencing problems with the crown about which I had previously called. I wanted to ask questions and schedule a follow up appointment to see if anything was wrong with the crown or if there were adjustments that should be made. The phone calls were made on the following dates asking to speak to Dr. **** or have him return my calls: 2/4/25, 2/13/25, 2/27/25, 3/4/25. My phone calls were not returned. I have a landline with voicemail and there were no calls or voicemails from Sierra Smiles-*******. For lack of follow-up and no customer service, I do not recommend **********************.

• Review fromDan M

  Date: 06/04/2024

  1 star
  This practice took over when my previous dentist moved locations. They told me he retired, which turned out to be untrue. I paid Sierra Smiles hard-earned money for a new set of dentures, and the upper denture did not fit. I made more than 10 trips to see Dr? ***** to resolve the fit issues, and he finally abandoned me, not returning my phone calls. Stay as far away as you can from this practice.